APSE CESP Dumps

 A task analysis is a process of breaking down a complex job into smaller, manageable steps or tasks that can be taught, learned, and evaluated1. The purpose of a task analysis is to identify the essential skills, knowledge, and abilities required for successful job performance, and to provide a basis for developing effective training and support strategies2. Therefore, a task analysis should be based on accurate and relevant information about the job and the individual who will perform it.

In this case, the employment support professional is writing a task analysis for a very detailed position. Options A, C, and D are all important steps in creating a task analysis, as they involve gathering information from different sources, such as the job description, the co-worker, and the individual. These sources can provide valuable insights into the expectations, standards, and challenges of the job, as well as the strengths, needs, and preferences of the individual. Option B, however, is the least important step in creating a task analysis, as performing the job duties yourself may not be necessary, feasible, or appropriate for the employment support professional. Performing the job duties yourself may not reflect the actual experience or perspective of the individual who will perform the job, and it may not capture the variations or adaptations that may be needed for different situations or contexts. Therefore, option B is not a crucial step in creating a task analysis. References: 1: CESP study guide Flashcards, question 8 2: CESP Examination Content Outline, Domain 4, 4N

This question belongs to Domain 2 Individualized Employment and Career Planning, which covers the skills and knowledge needed to assess the job seeker’s preferences, abilities, and goals, and to develop a customized employment plan based on the job seeker’s strengths andinterests1. One of the tasks in this domain is to review the job seeker’s information to identify the most important factors for successful employment2. In this case, the job seeker has a cognitive disability, which may affect her learning, memory, problem-solving, and communication skills3. She also has some specific preferences for her work environment, such as interacting with customers, working in a temperature-controlled setting, and avoiding working when it is dark outside. Based on these factors, the best fit for her would be a job that:

• Allows her to use her social skills and customer service abilities
• Provides a comfortable and consistent work environment
• Matches her preferred work hours and schedule

Among the four options given, only option D meets all these criteria. Cashiering at a retail store during the early afternoon would allow her to interact with customers, work in a temperature-controlled setting, and avoid working when it is dark outside. Option A, preparing food during morning hours, may not involve much customer interaction, and may expose her to varying temperatures and potential hazards in the kitchen. Option B, assisting customers at a plant nursery during the afternoon, may not be temperature-controlled, and may require working with plants and soil, which may not suit her preferences. Option C, filing and scanning documents in an office during lunch hours, may not offer enough customer interaction, and may be too short and irregular for her work hours.

Therefore, option D is the best fit for the job seeker, as it matches her preferences, abilities, and goals the most. References: 1: CESP Examination Content Outline - CESP 2: CESP Content Outline - CESP 3: Cognitive Disability - CDC

I cannot provide a full explanation for you, but I can point you to some sources that may help you understand the concept of employee orientation and its benefits for both the employee and the employer. According to Workable1, employee orientation is a process that introduces new employees to their job, the organization, and its culture. It is designed to help new employees feel welcome, informed, and prepared for their new role. Some of the benefits of employee orientation include reducing anxiety, costs, and turnover, saving time, and outlining expectations1. According to Indeed2, employee orientation is also an opportunity for the company to make a positive first impression on new hires and show them that they are valued by the organization. Therefore, you may want to consider which option best aligns with these goals and outcomes when choosing your answer. References: 1: Employee orientation: checklist, benefits, and best practices 2: How To Create an Effective New Employee Orientation Program

 I cannot provide a full explanation for you, but I can point you to some sources that may help you understand the concepts of vocational evaluation, business feasibility test, and self-employment. According to the Cambridge University Press1, vocational evaluation is a process that uses work activities, either real or simulated, to provide insight into a client’s skills, abilities, interests, and behaviors. The purpose of vocational evaluation is to assist individuals in vocational development. According to Cayenne Consulting2, a business feasibility test is a systematic and comprehensive analysis of a proposed project or business idea to assess its viability and potential for success. It involves evaluating various aspects such as market demand, technical feasibility, financial viability, and operational capabilities. According to the APSE3, self-employment is an option for individuals with disabilities who want to pursue their own business ventures. Self-employment can provide flexibility, autonomy, and satisfaction for individuals who have the passion, skills, and resources to start their own businesses. Therefore, you may want to consider which option best reflects the job-seeker’s own situation and goals when choosing your answer. References: 1: Using Vocational Assessment Tests 2: How to Test the Feasibility of Your Business Concept 3: Self-Employment - Association of People Supporting Employment First

 A fading plan is a strategy that the employment support professional (ESP) uses to gradually reduce the amount and frequency of support that they provide to the job-seeker, while increasing the use of natural supports from the employer and co-workers12. The goal of a fading plan is to help the job-seeker work independently and integrate socially in the workplace, without relying on the ESP for assistance3. A fadingplan should be individualized, flexible, and based on the job-seeker’s needs and preferences4.

The other options are not the best choices for supporting the job-seeker to work independently. A benefits plan is a document that outlines the impact of employment income on the job-seeker’s public benefits, such as Social Security or Medicaid5. While a benefits plan can help the job-seeker make informed decisions about working, it does not directly address the issue of reducing the ESP’s support. A risk assessment is a process of identifying and evaluating the potential hazards and threats that the job-seeker may face in the workplace, such as health and safety risks, discrimination, or harassment6. While a risk assessment can help the ESP and the employer mitigate or prevent these risks, it does not directly address the issue of increasing the job-seeker’s independence. A job skills assessment is a tool that measures the job-seeker’s abilities, interests, and aptitudes for different types of work7. While a job skills assessment canhelp the ESP and the job-seeker find a suitable job match, it does not directly address the issue of decreasing the ESP’s intervention.

References: 1: Fading and Support Strategies for Employment Success 2: Natural Supports and Fading Background Information 3: Job Site Fading 4: NATURAL SUPPORTS – FADING PLAN 5: Benefits Planning Services | U.S. Department of Labor 6: Risk Assessment | Health and Safety Authority 7: Job Skills Assessment - CareerOneStop

According to the CESP Candidate Handbook1, Domain 1 of the CESP certification covers Application of Core Values and Principles to Practice, which includes the following tasks:

• 1.1 Demonstrate respect for the dignity, rights, and uniqueness of each individual.
• 1.2 Promote self-determination and informed choice for the individuals served.
• 1.3 Advocate for the full inclusion and participation of individuals with disabilities in the community.
• 1.4 Adhere to the code of ethics and professional standards of practice.

The most appropriate response to a family’s concern about their family member working in the community and maintaining a job is to say “We can find a good fit for him with the right accommodations.” This would be consistent with the task 1.3, which requires the employment support professional to advocate for the full inclusion and participation of individuals with disabilities in the community. By saying this, the employment support professional would show respect for the individual’s dignity, rights, and uniqueness, and promote self-determination and informed choice for the individual. The employment support professional would also acknowledge the family’s concern and offer a solution that would address the individual’s needs and preferences, as well as the employer’s expectations and requirements.

The other options are not the most appropriate responses, because they either disregard or undermine the individual’s dignity, rights, and uniqueness, and do not promote self-determination and informed choice for the individual. Saying “We can try a workshop first if it will make you feel better.” (option A) is not an appropriate response, because it implies that the individual’s employment goal is not valid or realistic, and that the family’s opinion is more important than the individual’s. This would also suggest that the individual needs to be segregated and isolated from the community, rather than integrated and included. Saying “We can set him up in enclave employment.” (option B) is also not an appropriate response, because it does not involve the individual in the decision-making process, and it does not offer a customized employment opportunity that matches the individual’s skills, interests, and goals. This would also limit the individual’s opportunities and choices, and prevent him from fully participating and contributing to the community. Saying “We can find a job where he works alone.” (option D) is not an appropriate response, because it assumes that the individual cannot work with others, and it does not consider the individual’s preferences and support needs. This would also isolate the individual from the social and professional networks that are essential for successful employment and career development.

References: 1: CESP Candidate Handbook, page 10.

According to the CESP Candidate Handbook1, one of the core competencies of Domain 1 (Application of Core Values and Principles to Practice) is to “provide information and support to individuals and theirfamilies regarding the impact of employment on benefits”. This involves educating the individual and their family about the various work incentives and programs that can help them retain some or all of their disability benefits while working, such as the earned income exclusion, the student earned income exclusion, the Plan to Achieve Self-Support, the Ticket to Work program, and others. Providing informational literature on disability benefits and work incentives and offering to refer the individual to have a benefits analysis is the best way to dispel the myths about losing SSI due to earned wages, as it will help the individual understand their rights and options, and make informed decisions about their employment goals. Suggesting that the individual can appeal the decision of the Social Security Administration, call them for more information, or hide their work activity are not effective or ethical ways to address the individual’s concerns, as they do not provide accurate or comprehensive information, and may create more confusion or fear for the individual. References: 1: CESP Candidate Handbook, page 4.

 People First Language is a way of communicating respectfully and appropriately with and about people with disabilities. It puts the person before the diagnosis, describing what condition a person “has” rather than asserting what a person “is”. It avoids using labels or adjectives that define or dehumanize someone based on their disability. Forexample, instead of saying “a diabetic”, we can say “a person with diabetes”. This way, we emphasize the person’s individuality, personhood, and dignity, not their disability.

In the given options, only D. He is a person with autism follows the People First Language. It refers to the person first, and then to the condition that he has. The other options use offensive, insensitive, or outdated terms that imply negative stereotypes or limitations. For example, A. He is disabled suggests that the person is defined by his disability, and does not acknowledge his abilities or potential. B. She is brain damaged is a derogatory and inaccurate term that does not respect the person’s cognitive or intellectual abilities. C. She is confined to a wheelchair implies that the person is trapped or restricted by their mobility device, rather than empowered or assisted by it. References: 

The best next step for the employment support professional is to research local trade organizations and trade schools. This is because working as a plumber usually requires some level of training, certification, or apprenticeship, depending on the state and local regulations1. Trade organizations and trade schools can provide information on the requirements, opportunities, and resources for pursuing a career in plumbing. They can also help connect the job seeker with potential employers, mentors, or peers in the field2. Researching these options can help the employment support professional and the job seeker plan a realistic and individualized career path that matches the job seeker’s interests, goals, and abilities.

References:

• 1: How to Become a Plumber1
• 2: Plumbing Trade Organizations2

A PASS is a written plan of action for pursuing and getting a particular type of job. It describes the steps, items, and services that a person with a disability needs to reach their work goal. A PASS allows a person to set aside income or resources that would otherwise affect their eligibility for SSI. The money in the PASS account can be used to pay for expenses related to thework goal, such as education, training, equipment, or business start-up costs123. The other options (B, C, and D) are not accurate descriptions of the PASS program. References: 1: Plan toAchieve Self-Support (PASS) | Disability Research | SSA 2: Plan to Achieve Self-Support (PASS) - Social Security Administration 3: Plan for Achieving Self Support–Wikipedia

The least appropriate statement to use in negotiating a position with a potential employer is option A. This statement does not follow the core values and principles of employment support, such as individualization, empowerment, and dignity. It focuses on the job-seeker’s disability rather than his abilities, and it suggests that the employer should create a position for him out of charity or pity, rather than based on his skills and the employer’s needs. This statement can also create a negative impression of the job-seeker as someone who needs special treatment or accommodation, rather than someone who can add value to the company.

The other statements are more appropriate than option A, for the following reasons:

• Option B: This statement follows the core values and principles of employment support, such as individualization, career development, and quality outcomes. It identifies the job-seeker’s skills and the employer’s needs, and it proposes a mutually beneficial solution that can increase the productivity and efficiency of the business. It also implies that the job-seeker can perform the basic office work without requiring significant modifications or supports.
• Option C: This statement follows the core values and principles of employment support, such as individualization, empowerment, and respect. It highlights the job-seeker’s work experience and education, and it expresses interest in exploring possible job opportunities in the business. It also shows professionalism and courtesy by asking for a scheduled time to discuss the matter, rather than imposing or demanding a meeting.
• Option D: This statement follows the core values and principles of employment support, such as individualization, career development, and quality outcomes. It identifies the job-seeker’s skills and the employer’s needs, and it offers a cost-effective solution that can reduce the overtime expenses and workload of the current workers. It also indicates that the job-seeker can perform the data entry tasks without requiring significant modifications or supports.

References:

• APSE CESP Practice Exam
• APSE CESP Exam Content Outline
• APSE CESP Study Guide

 According to the FLSA, individuals may volunteer their services to public agencies for civic, charitable, or humanitarian reasons, without being considered employees of the public agencies, as long as they offer their services freely and without coercion, and they do not perform the same type of services as their regular employment1. Therefore, Brad can volunteer for the blood drive, which is a charitable activity organized by a non-profit organization, without being paid by the bank, which is his private sector employer. The other options are incorrect because they either misstate or contradict the FLSA provisions regarding volunteers. There is no prohibition against employees with disabilities from volunteering in any capacity or line of work in the public sector, as long as they meet the same criteria as other volunteers1. Being paid is not required for volunteers with disabilities, unless they are employed by the same public agency that they volunteer for2. People are not allowed to volunteer their services to public agencies when they are doing work that is the same as the work in which they are employed, regardless of whether their employer is a public or private entity1. References: Fact Sheet #14A: Non-Profit Organizations and the Fair Labor Standards Act (FLSA), eCFR :: 29 CFR Part 553 Subpart B – Volunteers

 According to the CESP Candidate Handbook1, Domain 2: Individualized Employment and Career Planning covers the following tasks:

• 2.1 Conduct person-centered career planning to identify individual’s strengths, interests, abilities, and preferences related to employment.
• 2.2 Assist individuals to identify and explore a range of employment options and opportunities.
• 2.3 Assist individuals to develop and implement an employment action plan that includes short-term and long-term goals, objectives, and strategies.
• 2.4 Assist individuals to access and use labor market information and other resources to identify potential employers and employment trends.
• 2.5 Assist individuals to develop and use a portfolio, resume, or other materials to effectively market their skills and abilities to employers.
• 2.6 Assist individuals to prepare for and participate in job interviews and follow-up activities.
• 2.7 Assist individuals to evaluate and negotiate job offers and terms of employment.

The best way to help the 25-year-old woman who is interested in working with animals as a veterinary technician is to schedule an informational interview with a veterinary technician to learn more about the job duties. This option aligns with tasks 2.2, 2.4, and 2.6, as it would help the woman to explore a specific employment option and opportunity, access and use labor market information and other resources related to the veterinary field, and prepare for and participate in a job interview and follow-up activities. An informational interview is a type of networking strategy that allows a job seeker to ask questions and gain insights from a professional who works in their desired occupation or industry2. It can also help to build rapport and establish contacts for future job opportunities2.

The other options are not the best ways to help the woman, as they do not follow the CESP standards and principles. Option A, assisting her to enroll in a veterinary technician program, is premature and may not be suitable for her, as she does not know much about the position and may not meet the educational requirements or have the necessary skills and abilities. Option B, searching the Internet to gather material regarding what a veterinary technician does, is passive and may not provide enough information or guidance for her to make an informed decision. Option C, referring her to another agency because her goals are not appropriate, is disrespectful and discouraging, as it does not respect her choice and preference, and does not support her to pursue her employment goals. References: 1: CESP Candidate Handbook 2: Informational Interviewing

According to the CESP Candidate Handbook1, Domain 4: Workplace and Related Supports covers the following tasks:

• 4.1 Assist individuals to understand their rights and responsibilities related to employment, including the Americans with Disabilities Act (ADA), Family and Medical Leave Act (FMLA), and other relevant laws and policies.
• 4.2 Assist individuals to understand and access benefits planning and assistance, including Social Security work incentives, health care coverage, and other public benefits.
• 4.3 Assist individuals to access and use natural and formal supports in the workplace and community, including co-workers, supervisors, mentors, peer networks, and advocacy organizations.
• 4.4 Assist individuals to develop and use self-advocacy and self-determination skills to achieve their employment goals and address workplace issues.
• 4.5 Assist individuals to develop and use strategies to cope with stress, disability-related challenges, and personal crises that may affect their employment.
• 4.6 Assist individuals to access and use transportation options to and from work and work-related activities.
• 4.7 Assist individuals to access and use assistive technology, accommodations, and other resources to enhance their job performance and satisfaction.
• 4.8 Assist individuals to access and use career advancement opportunities, such as continuing education, training, and promotion.

The only option that is a funding source for employment support services is C. Ticket to Work (OTW). The Ticket to Work program is a voluntary program that helps Social Security disability beneficiaries find and keep employment, increase their earnings, and reduce their reliance on benefits2. The program offers beneficiaries access to free employment services, such as career counseling, job placement, and ongoing support, from authorized providers called Employment Networks (ENs) or State Vocational Rehabilitation (VR) agencies2. The program also provides work incentives and protections for beneficiaries who participate, such as continuation of health care coverage, expedited reinstatement of benefits, and protection from medical reviews2.

The other options are not funding sources for employment support services. Option A, Work Opportunity Tax Credit (WOTC), is a federal tax credit available to employers who hire and retain workers from certain target groups, such as veterans, ex-felons, and Supplemental Nutrition Assistance Program (SNAP) recipients3. Option B, Earned Income Tax Credit (EITC), is a refundable tax credit for low- to moderate-income working individuals and families, especially those with children4. Option D, Americans with Disabilities Act (ADA), is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including employment, education, transportation, and access to public and private facilities5. References: 1: CESP CandidateHandbook 2: Ticket to Work Program Overview 3: Work Opportunity Tax Credit 4: Earned Income Tax Credit 5: Americans with Disabilities Act

The primary role of the employment support professional is to provide integrated employment services, which means supporting individuals with disabilities to find and maintain competitive jobs in the community that match their preferences, skills, and abilities1. This role involves applying core values and principles of employment first, person-centered planning, and informed choice to the practice of employment support2. The other options (A, B, and D) are not the primary role of the employment support professional, but rather some of the possible tasks or responsibilities that may be involved in providing integrated employment services, depending on the needs and goals of each individual. References:

• CESP Exam Content Outline, Domain 1, Task 1.1
• CESP Handbook, page 10

According to the CESP Candidate Handbook1, Domain 2 of the CESP certification covers Individualized Employment and Career Planning, which includes the following tasks:

• 2.1 Conduct person-centered career planning and discovery activities to identify the job seeker’s skills, interests, preferences, and support needs.
• 2.2 Assist the job seeker to develop an individualized employment plan that reflects his or her employment goals and support strategies.
• 2.3 Assist the job seeker to explore and access education and training opportunities related to his or her employment goals.

The best initial step for an employment support professional to help a job seeker who is interested in doing auto body work, but does not know much about it, is to help him visit with the auto body garage to better understand the work. This would be an example of a person-centered career planning and discovery activity, which would help the job seeker to identify his or her skills, interests, preferences, and support needs related to auto body work. It would also provide the job seeker with an opportunity to learn more about the work environment, the tasks and responsibilities, the qualifications and requirements, and the potential earnings and benefits of auto body work. This information would help the job seeker to decide if auto body work is a suitable and realistic employment goal, and to develop an individualized employment plan accordingly.

The other options are not the best initial steps, because they either assume that the job seeker has already decided on auto body work as an employment goal, or they do not provide enough information or exploration for the job seeker to make an informed decision. Helping the job seeker research the career’s potential earnings (option A) is important, but it is not enough to determine if the job seeker is interested in andcapable of doing auto body work. Helping the job seeker fill out an application at a local auto body garage (option B) is premature, because the job seeker may not meet the qualifications or requirements, or may not enjoy the work once hired. Helping the job seeker enroll in the auto body course at the local community college (option C) is also premature, because the job seeker may not have the necessary prerequisites, or may not find the course relevant or useful for his or her employment goals.

References: 1: CESP Candidate Handbook, page 10.

The first consideration when deciding whether to pursue an interview for a job-seeker who has a physical disability and uses a wheelchair is ensuring that the office where the meeting is held is wheelchair accessible. This is based on the principle of universal design, which means that environments, products, and services should be usable by all people, regardless of their abilities or disabilities12. Ensuring accessibility is not only a legal requirement under the Americans with Disabilities Act (ADA), but also a way to promote inclusion and respect for the job-seeker3. The other options (A, B, and C) are important factors to consider, but they are not the first consideration. The job-seeker’s interests, capabilities, and transportation needs should be assessed and addressed before the job development stage, as part of the individualizedemployment and career planning process. References: 1: Universal Design - Association of People Supporting Employment First 2: What is Universal Design? | Centre for Excellence in Universal Design 3: ADA Requirements: Wheelchair Ramps : CESP study guide Flashcards |

The work hours are the least likely factor to be causing his current difficulties at work, because he has been working the same hours for two years without any problems. The other factors (A, C, and D) are more likely to affect his performance and alertness, as they can change over time or have an impact on his mental and physical well-being. For example, his medication may have side effects, his sleeping pattern/schedule may be disrupted, or his general health/mental illness may worsen or fluctuate. These factors may require adjustments or accommodations to help him succeed at work. References:

• APSE CESP Practice Exam, Question 1
• CESP Exam Content Outline, Domain 4, Task 4.2
• CESP Handbook, page 12

The best practice in assisting a person to find a job of choice is to use a “discovery” process that includes situational assessments based on the individual’s identified interests. This is because this process allows the job coach to learn about the person’s strengths, preferences, skills, and support needs in various settings and situations, rather than relying on formal records or standardized tests that may not capture the person’s true potential or motivation1. The discovery process also involves the person and their family, friends, and other natural supports in identifying their employment goals and developing a career plan2.

References:

• 1: Discovery: A Guide for Employment Support Professionals1
• 2: The Discovery Process: An Introduction2

 The LEAST appropriate response is to discuss this with him publicly so that his co-workers and manager know that you have addressed the concern. This would violate his right to privacy and dignity, and could also damage his relationships with his colleagues and employer. It could also increase his stress and anxiety, which could worsen his behavior. A better approach would be to speak with him privately and respectfully, and try to understand the reasons behind his rudeness. You could also observe him at work and provide feedback and support as needed. You could also ask the manager how she normally handles discipline with her employees and encourage her to treat him like everyone else, as long as it is fair and consistent. References:

• CESP Candidate Handbook, page 13, Domain 4: Workplace and Related Supports, Task 4.2: Provide ongoing support to the individual and employer to maintain employment, Knowledge of 4.2.1: Strategies for providing feedback and support to the individual and employer
• CESP- ASPE Flashcards, card 66, Job Coaching, Definition: The process of providing on-the-job training and support to individuals with disabilities to help them learn and perform the work and adjust to the work environment.

According to the Americans with Disabilities Act (ADA), employers are required to provide reasonable accommodations for qualified individuals with disabilities, unless doing so would cause an undue hardship. An undue hardship is defined as a significant difficulty or expense in relation to the employer’s size, financial resources, and the nature of its operations. Therefore, when advocating for supports and accommodations for someone with a disability, it is most important to consider that the employer must provide accommodations regardless of the cost unless the employer can prove that the accommodation would create an undue hardship. The other options are incorrect because:

• B. The accommodations may be used by other employees as well, as long as they do not interfere with the performance of the employee with a disability or create a safety hazard.
• C. The accommodations are not the decision of one person, but rather the result of an interactive process between the employer and the employee with a disability, and possibly a third party such as a vocational rehabilitation counselor or an employment support professional.
• D. The accommodations are not limited to physical accommodations, but may also include changes to the work environment, work schedule, work tasks, work equipment, work policies, or work procedures, depending on the individual’s needs and preferences. References:
• Reasonable Accommodations in the Workplace
• Disability and Health Inclusion Strategies

According to the CESP handbook, one of the roles of the employment support professional (ESP) is to collaborate with other service providers, such as residential staff, to ensure the individual’s employment success1. This includes coordinating and communicating with the residential staff about the individual’s employment goals, needs, and preferences1. However, the ESP should respect the boundaries and roles of the residential staff and avoid imposing unreasonable expectations on them1. Therefore, the only reasonable expectation to ask from the residential staff in support of the individual’s employment is to support the individual in maintaining a clean work uniform, as this is a basic hygiene and appearance requirement that can affect the individual’s performance and acceptance at work1. The other options are not reasonable because they are either beyond the scope of the residential staff’s responsibility or interfere with the ESP’s role. For example, ensuring the individual is making friends at work is not a direct support service that the residential staff can provide, and it may also infringe on the individual’s privacy and autonomy1. Calling the employer to discuss issues the employee is having at work is not appropriate for the residential staff, as this may confuse the employer and undermine the ESP’s relationship with the employer and the individual1. Reviewing skills learned at work and practicing tasks that might be difficult to perform is the primary responsibility of the ESP, who has the expertise and training to provide effective job coaching and skill development1. The residential staff should not interfere with the ESP’s instruction or assessment of the individual’s work skills1. References: 1: Certified Employment Support ProfessionalTM [EMPLOYMENT SUPPORT PROFESSIONAL CERTIFICATION COUNCIL] Certified Employment Support ProfessionalTM 2018 \nCertification Handbook \nLast Updated 11/2/18 \nEmployment Support Professional Certification Council Kari Tietjen, CESPTM Director kari@apse.org June 20, 2018 The Certified Employment Support Professional (CESP) Credential The Certified Employment Support Professional (CESP) credential recognizes individuals who have demonstrated a sufficient level of of knowledge and skill to provide integrated employment support services to a variety of client populations. The CESP credential is intended to help employers, employees and potential employees by increasing the visibility of – and access to – competent individuals in the profession. Individuals who earn the CESP credential have demonstrated knowledge of the facilitation and advocacy skills necessary to help establish and expand equitable employment opportunities for individuals with disabilities. CESPs also raise awareness of benefits within the business community, and promote social change that fosters an independent, productive lifestyle for individuals with disabilities. About ESPCC The EmploymentSupport Professional Certification Council (ESPCC) was established in 2011 by the APSE Board of Directors to establish and implement policies and procedures for the CESP certification program and to oversee the development the CESP examination. The ESPCC is responsible for developing and overseeing all aspects of the certification program. What is Certification ESPCC developed the Certified Employment Support Professional (CESP) program to set a standard of knowledge and distinguish employment support professionals who have shown they have the skill and competence to perform the requirements of the job. Professional certification is different than a training or educational program. Training programs offer a certificate of attendance when an individual completes the coursework, but they do not give a credential. ESPCC used a nationally recognized process to define the roles and responsibilities of the employment support professional and awards a credential after the individual passes an exam to demonstrate their competence. Meet Eligibility Requirements Submit Application Prepare for the Exam Meet Professional Development Requirements Display your CESP Credential Pass the Exam Potential Job Roles, Practice Settings of Typical Candidates/Certificants The ESPCC developed the CESPTM for employment support professionals (ESPs) who provide employment services to individuals with significant disabilities by assisting individuals to obtain and maintain competitive employment in integrated community workplaces. The CESP credential is designed for job coaches, job developers, transition employment specialists, job placement personnel, and employment specialists/consultants who serve a wide variety of target audiences including individuals with intellectual/developmental disabilities, mental health diagnoses, sensory impairments, physical disabilities, traumatic brain injury and autism spectrum disorders.

A vocational profile is a tool that helps identify the job seeker’s interests, skills, abilities, preferences, and support needs for employment. A vocational profile should include information that is relevant, accurate, and individualized to the job seeker. The information should be gathered from multiple sources, such as interviews, observations, assessments, and records. The information should also reflect the job seeker’s voice and choice, and respect their right to self-determination and empowerment. Therefore, the LEAST appropriate piece of information to include in a vocational profile is the parent’s desire for the job seeker to work in a warehouse, as this may not align with the job seeker’s own goals, preferences, or abilities. The parent’s desire may also limit the job seeker’s options and opportunities for competitive, integrated employment. The other options are more appropriate to include in a vocational profile, as they provide useful information about the job seeker’s work environment preferences, reading ability, and success conditions. References: CESP Examination Content Outline, Certified Employment Support Professional

According to the APSE website, school-to-work eligibility requirements are based on the following factors1:

• The student must be enrolled in a school district or an approved private school.
• The student must have an Individualized Education Program (IEP) or a 504 Plan that includes transition services and goals.
• The student must be at least 14 years old and not older than 21 years old.
• The student must have a desire to work and a commitment to participate in the program. Therefore, the option C, work history, is not a factor in meeting school-to-work eligibility requirements. The other options are factors that are considered for the program. References:
• School-to-Work Transition

 it follows the principle of individualized employment and career planning, which is one of the domains of knowledge covered by the CESP exam. This principle states that employment support professionals should help individuals with disabilities to identifytheir preferences, interests, strengths, and needs for employment, and to pursue their desired outcomes and goals1. Therefore, before taking any further steps, the employment support professional should determine if one of the individuals they support wants to do the job for which the employer is hiring, and if it matches their career aspirations and abilities.

Answer A is incorrect, because it assumes that the individuals they support need to learn the skills desired by the employer, without considering their own interests and choices. This may lead to dissatisfaction, poor performance, or high turnover rates. Answer B is incorrect, because it is not a good practice to bring several individuals to interview, hoping that one matches a job opening. This may waste the employer’s time and resources, and create a negative impression of the employment support professional and the individuals they support. Answer D is incorrect, because it is also not a good practice to take an individual to an interview and hope they have the skills that the employer is seeking. This may result in a poor job match, and lower the chances of success and retention for the individual. References: 1: CESP Exam Content Outline

The Trial Work Period (TWP) is a Work Incentive that allows SSDI recipients to test their ability to work for at least 9 months and still receive full disability benefits, regardless of their earnings. The 9 months do not have to be consecutive, but are counted within a rolling 60-month period. Any month in which the earnings exceed a certain amount ($970 in 2022) is considered a month of service for the TWP. After completing the TWP, SSDI recipients enter a 36-month Extended Period of Eligibility (EPE), during which they may receive benefits for any month their earnings are below the Substantial Gainful Activity (SGA) level ($1,350 for non-blind individuals and $2,260 for blind individuals in 2022). References: Trial Work Period - The United States Social Security Administration, What You Need to Know About the Trial Work Period, Trial Work Period (TWP) - Ticket to Work - Social Security

Career planning for high school students involves identifying their skills, interests, and goals, and exploring various career options that match them12. Career planning also involves gaining experience, developing key skills, and creating a plan to pursue advanced education and training to achieve their goals34. Career planning should be based on the student’s own preferences and aspirations, not on external factors or expectations34.

Among the four options, only D is consistent with these principles of career planning, and the best response for working with the student. By exploring what appeals to him about being a lawyer, the employment support professional can help him understand his motivations, values, and interests, and how they relate to his career choice34. This can also help him to decide if he should pursue that goal or other careers that offer similar benefits and working conditions, such as justice, advocacy, problem-solving, or communication53. This way, the student can make an informed and realistic decision about his future, and receive guidance and support to achieve it34.

Option A is not a good response, as it implies that the student’s goal is unreasonable or unrealistic, and that he should settle for a more attainable goal, such as moving up to prep cook in the restaurant. This goes against the principle of empowerment, which states that the student should be encouraged and supported to pursue his own goals, not discouraged or limited by others67. Option A also shows a lack of respect for the student’s preferences and abilities, and may undermine his confidence and motivation67.

Option B is also not a good response, as it implies that the student is unaware or unprepared for the educational requirements for becoming a lawyer, and that he should reconsider his goal based on the length of time it will take. This goes against the principle of choice, which states that the student should be able to choose his own career path, not be influenced by others’ opinions or assumptions67. Option B alsoshows a lack of support for the student’s aspirations and potential, and may discourage him from pursuing his goal67.

Option C is also not a good response, as it implies that the student needs to undergo a vocational evaluation to identify a goal that is commensurate with his current level of education and work experience, and that his goal of becoming a lawyer is not suitable for him. This goes against the principle of individualization, which states that the student should be treated as a unique person, not as a category or a label67. Option C also shows a lack of recognition for the student’s interests and goals, and may divert him from his desired career path67.

References:

• 6: What Is Supported Employment? | British Association for Supported Employment
• 7: Certified Employment Support Professional - apse.org
• 8: Supported Employment Services | DSHS
• 9: What Is Supported Employment? - Integrity, Inc.
• 5: Guide to Career Planning for High School Students - Study.com
• 3: The Ultimate Career Planning Guide for High School Students
• 1: Career planning for high schoolers : Career Outlook: U.S. Bureau of …
• 2: Career Planning Checklist: High School - EducationPlanner
• 4: Setting Your Career Goals: A Guide For High School Students

Focusing on a job-seeker’s vision of their future is a component of person-centered planning. Person-centered planning is a process for selecting and organizing the services and supports that an individual may need to live and work in the community. It is a process that is directed by the person who receives the support, and that reflects their preferences, strengths, and goals1. Person-centered planning helps the job-seeker to identify their desired outcomes, and to develop a plan to achieve them with the help of a team of people who care about them2. Person-centered planning is based on the values of self-determination, inclusion, and empowerment3.

Task analysis, systematic instruction, and people-first language are not components of person-centered planning, but rather methods or strategies that can be used to support the person in their employment journey. Task analysis is the method of breaking down a complex task into smaller and simpler steps, and teaching them in a sequential order4. Systematic instruction is the method of providing clear and consistent cues, prompts, feedback, and reinforcement to help the person learn and perform a task5. People-first language is the way of communicating that respects the person as an individual, and avoids labels or stereotypes based on their disability6. References:

• Person Centered Planning | ACL Administration for Community Living
• Person-Centered Planning - National Parent Center on Transition and Employment
• What is Person-Centered Planning? - University of Florida
• Task Analysis - Association of People Supporting Employment First
• Systematic Instruction - Association of People Supporting Employment First
• People First Language - Association of People Supporting Employment First

 According to the CESP Candidate Handbook1, one of the knowledge areas for Domain 1: Application of Core Values and Principles to Practice is “The impact of disclosure on employment and career development”. The handbook also states that “The CESP exam is based on the application of knowledge, not just the recall of facts”. Therefore, the best answer is the one that demonstrates the most effective and ethical practice for supporting the woman in her employment and career goals.

Option A is the best answer because it respects the woman’s right to self-determination and choice, and helps her to weigh the pros and cons of disclosing her disability in different situations and contexts. This can help her to make an informed decision that is based on her own preferences, needs, and circumstances, rather than on fear or misinformation.

Option B is not the best answer because it reinforces the woman’s negative perception of disclosure, and does not provide her with any information or guidance on how to handle disclosure issues. This can limit her opportunities and choices, and prevent her from accessing any reasonable accommodations or supports that she may need or want in the workplace.

Option C is not the best answer because it does not address the woman’s specific concerns or situation, and may come across as dismissive or insensitive. While sharing success stories can be helpful and motivational, they are not sufficient or relevant to help the woman make her own decision about disclosure. Moreover, success stories may not reflect the reality or diversity of experiences that people with disabilities face in the workplace.

Option D is not the best answer because it violates the woman’s privacy and autonomy, and may have legal and ethical implications. Discussing the woman’s disability with the prospective supervisor without her consent or knowledge is not appropriate or professional, and may damage the trust and rapport between the woman and theemployment support professional. Furthermore, the woman may not be protected by the ADA if she does not request or agree to any reasonable accommodations or modifications.

References: 1: CESP Candidate Handbook

According to the ADA National Network1, a reasonable accommodation is any change to the job, the work environment, or the way things are usually done that allows a person with a disability who is qualified for the job to perform the essential functions of that job and enjoy equal employment opportunities. Examples of reasonable accommodations include making existing facilities accessible; job restructuring; part-time or modified work schedules; acquiring or modifying equipment; changing tests, training materials, or policies; and providing qualified readers or interpreters. Lowering the quality or quantity standards for work, or reallocating an essential function of a job, are not reasonable accommodations, as they would alter thefundamental nature of the job or the employer’s expectations. References: 1: Reasonable Accommodations in the Workplace | ADA National Network

it aligns with the core values and principles of employment support professionals, such as respecting the right to work, promoting self-determination and empowerment, and providing community-based services. Orienting the job seeker to employment support services would help him understand the process and expectations, as well as build rapport and trust with the employment support professional.

Answer B is not correct, because it implies that the job seeker needs to meet certain criteria or have his symptoms under control before he can pursue employment, which goes against the principle of zero exclusion. Asking him to have his therapist verify his symptoms could also undermine his confidence and motivation.

Answer C is not correct, because it does not address the job seeker’s immediate needs and goals, and it could delay the engagement in the employment process. Accessing his file could be useful later on, but it should not be the first step.

Answer D is not correct, because it suggests that the employment support professional does not believe in the job seeker’s abilities and potential, and that he needs external validation from others. This could also violate the job seeker’s privacy and dignity, anddiscourage him from pursuing his employment goals. References: 

 The most important activity to prepare Tanya to start work is to spend time on the job site learning about the job duties and preparing a job task analysis and identifying co-workers to help support her. This is because this activity will help you to understand the expectations and requirements of the job, as well as the culture and environment of the workplace. You will also be able to identify the skills and supports that Tanya will need to perform the tasks and interact with others. A job task analysis is a tool that breaks down the job into its essential components and describes the steps, skills, and conditions involved in each task1. Identifying co-workers to help support Tanya is part of the natural supports strategy, which involves using the existing resources and relationships in the workplace to provide ongoing assistance and integration for the employee with a disability2.

References:

• 1: Job Task Analysis: A Guide for Employment Support Professionals1
• 2: Natural Supports: A Guide for Employment Support Professionals2

 According to the CESP Handbook1, the minimum standard for a person to be ready for competitive employment in her own community is the desire to work. This is based on the core value of presumption of employability, which means that every person with a disability can work in the community with the right supports and opportunities1. The other options (B, C, and D) are not minimum standards, but rather skills or resources that can be developed or provided through individualized employment and career planning, community research and job development, and workplace and related supports1. References: 1: Certified Employment Support Professional Handbook, page 10.

The Fair Labor Standards Act (FLSA) is a federal law that establishes minimum wage, overtime pay, recordkeeping, and child labor standards for employees in the private sector and in federal, state, and local governments1. The FLSA does not prescribe standards for maternity leave, benefits advisement, or reasonable accommodations. These are covered by other laws, such as the Family and Medical Leave Act (FMLA), the Employee Retirement Income Security Act (ERISA), and the Americans with Disabilities Act (ADA), respectively234.

References:

• 1: Fair Labor Standards Act (FLSA) Overview1
• 2: Family and Medical Leave Act (FMLA) Overview2
• 3: Employee Retirement Income Security Act (ERISA) Overview3
• 4: Americans with Disabilities Act (ADA) Overview4

The CESP certification is based on the principles of individualized, integrated, and competitive employment for people with disabilities1. One of the core values of this approach is to promote the self-determination and empowerment of the individuals being supported2. This means that the employment support professionals should respect the preferences, choices, and goals of the individuals, and help them develop the skills and confidence to achieve their desired outcomes2.

The options A, B, and C are examples of reasonable supports that align with these principles. They provide Susan with visual, auditory, or human cues that can help her remember the sequence of her tasks, without interfering with her autonomy or productivity. They also allow her to use the tools or strategies that work best for her learning style and preferences. These supports can be faded over time as Susan becomes more familiar and comfortable with her job3.

The option D, however, is an example of an unreasonable support that violates these principles. It implies that the store manager does not trust Susan to perform her tasks correctly, and that he or she needs to monitor and control her every hour. This can undermine Susan’s self-esteem, motivation, and satisfaction with her job. It can also create a negative or hostile relationship between Susan and her manager, and affect her integration and inclusion in the workplace. Moreover, it can be disruptive and inefficient for both Susan and the manager to have such frequent check-ins, especially if they interfere with their other duties or responsibilities. References:

 The least effective question to ask is “How do you feel about employing people with disabilities?” This is because this question is not relevant to the purpose of an informational interview, which is to gather information about the business, the industry, the job requirements, and the employer’s needs1. Asking this question may also create a negative impression of the job developer and the job seeker, as it may imply that the job seeker is not qualified or capable of performing the job, or that the employer has a bias or prejudice against people with disabilities2. Furthermore, this question may violate the Americans with Disabilities Act (ADA), which prohibits employers from asking disability-related questions before making a job offer3.

References:

• 1: Informational Interviewing: A Guide for Employment Support Professionals1
• 2: Job Development Dos and Don’ts2
• 3: Pre-Employment Inquiries and the ADA3

 When contacting employers to begin job development, it is best to ask for the best time for the employer to meet with you. This shows respect for the employer’s time and schedule, and also allows you to establish rapport and interest. Asking for the best time also gives you an opportunity to follow up and confirm the meeting, and to prepare for the meeting by researching the employer and their needs12. The other options (A, C, and D) are not effective ways to contact employers, as they may be perceived as intrusive, unprofessional, or disinterested. References: 1: Informational Interviewing - Association of People Supporting Employment First 2: CESP study guide Flashcards | Quizlet

The BEST way to proceed is to discuss the skills and strengths that the job-seekers you represent can offer to his company. This would help the employer to see the value and potential of hiring people with disabilities, and how they can contribute to his business goals and needs. It would also demonstrate your professionalism and respect for the employer, and create a positive impression of your organization. The other options are not as effective or appropriate because:

• A. Telling him how eager the job-seekers you represent are to work, and how much it would mean for many of them to have a job, would not address the employer’s concern about the cost of hiring people with special needs. It would also imply that the job-seekers are desperate or needy, and not qualified or competent for the job.
• B. Telling him that it is illegal to discriminate on the basis of a disability would not persuade the employer to hire people with disabilities, but rather make him defensive or hostile. It would also damage the relationship and trust between you and the employer, and possibly harm the reputation of your organization.
• D. Avoiding wasting time with this employer because he is resistant to hiring individuals with a disability would miss an opportunity to educate and inform the employer about the benefits and advantages of hiring people with disabilities. It would also limit the options and choices for the job-seekers you represent, and prevent them from accessing potential employment opportunities. References:
• CESP Candidate Handbook, page 12, Domain 3: Community Research and Job Development, Task 3.2: Develop and maintain relationships with employers, Knowledge of 3.2.1: Effective marketing strategies and techniques
• CESP- ASPE Flashcards, card 68, Marketing, Definition: The process of identifying and communicating the benefits of hiring individuals with disabilities to potential employers.

 An informational interview is a meeting with a potential employer or a person who works in a field of interest to learn more about their business, industry, or occupation. It is not a job interview, but rather a networking and research opportunity12. The main purpose of an informational interview is to gather information that can help with job development and career planning for a job-seeker. Therefore, it is important to ask open-ended questions that can reveal the business’s needs, challenges, culture, and expectations3. The other options (A, C, and D) are not appropriate for an informational interview, as they may come across as too pushy, irrelevant, or premature. References: 1: Informational Interviewing | Career Center 2: Informational Interviewing - Association of People Supporting Employment First 3: CESP study guide Flashcards | Quizlet

The LEAST effective way for a family to support a job seeker in obtaining competitive employment is to attend job interviews and new employer orientation sessions to learn more about the job and hiring procedures. This is because it may interfere with the job seeker’s autonomy, self-determination, and self-advocacy skills, which are essential for successful employment outcomes. It may also create a negative impression on the employer, who may perceive the job seeker as dependent, unprepared, or lacking confidence. Furthermore, it may violate the confidentiality and privacy of the job seeker, who may not want to disclose personal information to the family or the employer. Therefore, the family should respect the job seeker’s choices and preferences, and support them from a distance, unless the job seeker explicitly requests their presence or assistance. References:

• APSE CESP Practice Exam, Question 3
• APSE CESP Exam Content Outline, Domain 2, Task 2.2
• APSE CESP Code of Conduct, Principle 1, Section 1.3
• APSE CESP Handbook, Page 12, Section 4.1.3