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WGU Information-Technology-Management Dumps

WGU Information Technology Management QGC1 Questions and Answers

Question 1

What is the expert system type of artificial intelligence?

Options:

A.

A system that imitates the reasoning processes used by skilled humans

B.

A system that attempts to emulate the way a typical human brain works

C.

The longest identified stretch of dependent activities measured from start to finish

D.

Knowledge-based information system that accomplishes specific tasks on behalf of its users

Question 2

A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?

Options:

A.

Distributing

B.

Analyzing

C.

Predicting

D.

Reporting

Question 3

What is an advantage of virtualization?

Options:

A.

Restricts the availability of resources

B.

Reduces the cost of ownership and makes IT simpler to manage

C.

Allows for greater workload stagnation

D.

Increases reliance on manual operations

Question 4

What should an IT leader consider when creating a presentation that will be delivered to the board of directors?

Options:

A.

Be through and provide all the technical details

B.

Focus on problems rather than solutions

C.

Brevity is key because of time constraints

D.

Know the audience and speak to their level of knowledge

Question 5

Which software development approach builds a small-scale representation or working model of the system to ensure it meets the user and business requirements?

Options:

A.

Waterfall

B.

Rational unified process (RUP)

C.

Iterative

D.

Prototyping

Question 6

A hospital has implemented several new software systems and has chosen to implement ITIL to maintain and continually improve services. Which need influenced the hospital's decision to implement ITIL?

Options:

A.

Increased dependence on human interaction

B.

Increased access to global consumer

C.

Increased dependence on technology

D.

Increased access to global vendors

Question 7

Which term describes an iterative design approach that builds a model of a system to ensure it meets user and business requirements?

Options:

A.

Rapid application development (RAD)

B.

Joint application development (JAD)

C.

Discovery prototyping

D.

Loose coupling

Question 8

Which system provides a foundation for collaboration between departments, enabling people in different business areas to communicate?

Options:

A.

Enterprise resource planning (ERP)

B.

Supply chain management (SCM)

C.

Customer relationship management (CRM)

D.

Electronic data interchange (EDI)

Question 9

Which factor in the planning process is considered true, real, or certain without proof or demonstration?

Options:

A.

Project requirements

B.

Project theory

C.

Project Assumption

D.

Project objective

Question 10

What is a benefit of in-house development and maintenance of information technology systems?

Options:

A.

Increases financial savings because it costs less than outsourcing the work

B.

Utilizes state-of-the-art technological resources without having to acquire and maintain them

C.

Creates a better quality workforce by combining both technical and business skills

D.

Allows for the fastest development time and ability to scale to new demand levels

Question 11

What is the definition of the accountability vs. ownership paradox?

Options:

A.

An evaluation of where a business is headed, what it wants to achieve, and how it will support its objectives

B.

The ability to use a uniquely enterprise view to create business process change

C.

A situation in which a company's CIO is responsible for the outcomes of technology implementations but does not have the power to change ' business processes

D.

A situation in which the CEO is concerned they might be overlooking a digital disrupter that competitors have surely discovered

Question 12

How does service-oriented architecture (SOA) help companies become more agile?

Options:

A.

Breaks the project into four phases to provide quicker feedback and improve results

B.

Aligns business needs and the management information system capabilities that support these needs

C.

Requires a tight adherence to a sequence of steps to accomplish the original goal

D.

Builds a working model of the system on a small scale to detect errors early in development

Question 13

Which operational customer relationship management (CRM)technology maintains customer data and identifies prospective customers for future sales?

Options:

A.

Cross-selling

B.

Campaign management

C.

Call scripting

D.

Contact management

Question 14

A director of software development observes friction between various team members. How should the director alleviate team friction?

Options:

A.

Ask each team member to provide weekly feedback via email

B.

Create a culture of showing appreciation

C.

Nurture competition among team members

D.

Provide a public forum for anonymous feedback

Question 15

What are two purposes of the IT Strategy Board in any organization? Choose 2 answers.

Options:

A.

Report IT issues to the CIO as they arise and implement the ClO's solutions

B.

Recognize the possibility of budget overages before they occur

C.

Discover and review development in information technology

D.

Recommend opportunities and actions to benefit the organization

E.

Oversee hiring to enhance the implementation of future improvements

Question 16

Which two reasons show why organizations need to effectively grasp the deep currents of technological evolution? Choose 2 answers.

Options:

A.

To use this knowledge to protect themselves against sudden and fatal technological obsolescence

B.

To provide an organization with a valuable strategic advantage

C.

To keep its manufacturing production running at the current rate

D.

To discover ways to reduce its number of employees and, at the same time, reduce labor costs

Question 17

What is the importance of the partners and suppliers dimension of the ITIL model?

Options:

A.

Staffing an organization fosters the creation of value.

B.

The relationship with both suppliers and consumers must create value.

C.

Supplying data allows companies to make wise investments and assemble technology solutions.

D.

The creation of value is solely beneficial to the customer.

Question 18

What are ecological results of the expanded use of technology? Choose 2 answers.

Options:

A.

Lengthened life span of computer equipment

B.

Increased carbon emissions

C.

More people purchasing computer equipment

D.

Decreased electronic waste

E.

Increased energy consumption

Question 19

A team tests a prototype prior to meeting with a company's client and discovers the "My Account" menu is not working. The team revises the code and presents a functioning prototype to the client.

Which advantage of prototyping does this describe?

Options:

A.

Static example of the finished product

B.

Blueprint of the entire project

C.

Early detection of coding errors

D.

Detailed instructions for development

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Total 66 questions