WGU Information Technology Management QGC1 Questions and Answers
What is the expert system type of artificial intelligence?
A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?
What is an advantage of virtualization?
What should an IT leader consider when creating a presentation that will be delivered to the board of directors?
Which software development approach builds a small-scale representation or working model of the system to ensure it meets the user and business requirements?
A hospital has implemented several new software systems and has chosen to implement ITIL to maintain and continually improve services. Which need influenced the hospital's decision to implement ITIL?
Which term describes an iterative design approach that builds a model of a system to ensure it meets user and business requirements?
Which system provides a foundation for collaboration between departments, enabling people in different business areas to communicate?
Which factor in the planning process is considered true, real, or certain without proof or demonstration?
What is a benefit of in-house development and maintenance of information technology systems?
What is the definition of the accountability vs. ownership paradox?
How does service-oriented architecture (SOA) help companies become more agile?
Which operational customer relationship management (CRM)technology maintains customer data and identifies prospective customers for future sales?
A director of software development observes friction between various team members. How should the director alleviate team friction?
What are two purposes of the IT Strategy Board in any organization? Choose 2 answers.
Which two reasons show why organizations need to effectively grasp the deep currents of technological evolution? Choose 2 answers.
What is the importance of the partners and suppliers dimension of the ITIL model?
What are ecological results of the expanded use of technology? Choose 2 answers.
A team tests a prototype prior to meeting with a company's client and discovers the "My Account" menu is not working. The team revises the code and presents a functioning prototype to the client.
Which advantage of prototyping does this describe?