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CompTIA 220-1101 Dumps

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Total 741 questions

CompTIA A+ Certification Exam: Core 1 Questions and Answers

Question 1

Which of the following components enables the input on a mobile device's touch screen?

Options:

A.

OLED

B.

Digitizer

C.

Inverter

D.

CMOS sensor

Question 2

A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause?

Options:

A.

Hidden SSID

B.

Device interference

C.

Ethernet port flapping

D.

High ISP latency

Question 3

A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely causing these symptoms?

Options:

A.

Broken charging port

B.

Digitizer failure

C.

CPU overheating

D.

Defective battery

Question 4

A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (Select TWO).

Options:

A.

RAM module

B.

Graphics card

C.

CPU

D.

Boot order

E.

USB flash drive

F.

Power supply

Question 5

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

Options:

A.

The channel is reserved for licensed band use.

B.

The channel selection is defective, contact the manufacturer.

C.

The channel must be unblocked by the vendor.

D.

The device requires a firmware update to unlock the channel.

Question 6

A company wants to use client-side visualization for application testing. Which of the following configurations would BEST support this goal?

A)

as

B)

as

C)

as

D)

as

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

Question 7

Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?

Options:

A.

Isolation

B.

Authentication

C.

Hardening

D.

Authorization

Question 8

A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

Options:

A.

Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.

B.

Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.

C.

Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.

D.

Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.

Question 9

While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?

Options:

A.

Close other video software and retry.

B.

Adjust the conference software to a compatible resolution.

C.

Switch the video from the webcam to "conference" mode.

D.

Reseat or replace the webcam.

Question 10

Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?

Options:

A.

Line conditioner

B.

AC voltage regulator

C.

Uninterruptible power supply

D.

Cloud storage backup

Question 11

A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?

Options:

A.

SCSI

B.

eSATA

C.

PCIe

D.

NVMe

Question 12

An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a computer running macOS?

Options:

A.

Operating system spoofing

B.

Remote software provisioning

C.

Indirect software implementation

D.

Cross-platform virtualization

Question 13

A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message:

Paper Jam, Jam in fuser.

Which of the following is the MOST efficient next step the technician should complete?

Options:

A.

Apply a maintenance kit to the printer

B.

Check the printer paper path to locate any obstructions.

C.

Turn the printer on and off to see if the error clears.

D.

Replace the fuser.

Question 14

Which of the following technologies can allow multiple networks to traverse a switch?

Options:

A.

VLAN

B.

VRRP

C.

VPN

D.

DHCP

Question 15

In which of the following places is a laptop's wireless antenna MOST likely located?

Options:

A.

Near the network interface card

B.

Underneath the battery

C.

Integrated into the motherboard

D.

In the bezel of the lid

Question 16

Which of the following describes metered utilization of cloud resources?

Options:

A.

Resources provisioned instantly

B.

Payments made only for resources that are used

C.

Resources pooled to increase computing power

D.

Implementation of rapid elasticity

Question 17

Which of the following BEST describes the main function of a web server?

Options:

A.

Storing files and controlling user access

B.

Setting up personal mailboxes and calendars

C.

Providing IP addresses and printing services

D.

Hosting home pages and business portals

Question 18

A user working in the field reported the GPS stopped working on a phone. The user’s older, in-car GPS continued to function. Later, the user reported that the phone’s GPS started working again. Which of the following MOST likely caused the phone’s GPS to fail?

Options:

A.

The cell phone was in conservation mode

B.

The cell phone had lost service to the earner

C.

The eel phone received a firmware update

D.

The cell phone had overheated

Question 19

An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an 8-pin power connector is installed in a PCI Express x16 slot. Which of the following indicates where the technician should begin troubleshooting?

Options:

A.

The UPS, as 115V is insufficient for the configuration and should be increased to 220V

B.

The power supply, as 200W is insufficient when the GPU is heavily tasked

C.

The graphics card, as it is the component that triggers the unexpected reboots

D.

The motherboard, as only standard PCI slots should be used for high-end graphics cards, not PCI Express slots

Question 20

A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization's servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?

Options:

A.

The user's internet connection is down.

B.

The user's domain account is locked out.

C.

The user's switch has stopped working.

D.

The user's IP address needs to be renewed.

Question 21

A user connects a smartphone to a laptop. Which of the following types of networks has the user created?

Options:

A.

PAN

B.

MAN

C.

WLAN

D.

LAN

Question 22

A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?

Options:

A.

M.2

B.

SAS

C.

HDD

D.

SCSI

Question 23

A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST?

Options:

A.

Replace the graphics card.

B.

Replace the screen, as the customer insists.

C.

Recommend the usage of an external display instead.

D.

Ensure the backlight is functioning as expected.

Question 24

A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?

Options:

A.

Determine the next steps to resolve the issue and document it.

B.

Design a plan of action to resolve the issue and implement the solution.

C.

Document the findings, actions, and outcomes.

D.

Establish a theory of probable cause, researching internally or externally as needed.

Question 25

A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate?

Options:

A.

Bluetooth

B.

Biometrics

C.

NFC

D.

PIN

Question 26

Which of the following describes the main difference between T568A and T568B cabling standards?

Options:

A.

The T568B data transfer rate is higher than T568A.

B.

The green and the orange cables are interchanged.

C.

T568A is used in blue cables, and T568B is used in green cables.

D.

The standards use different cable connectors.

Question 27

A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:

as

The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:

as

Which of the following is MOST likely causing the user's issue?

Options:

A.

Incorrect IP address

B.

Faulty NIC

C.

Misconfigured default gateway

D.

Bad network cable

Question 28

A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend?

Options:

A.

Satellite

B.

DSL

C.

Fiber

D.

Hotspot

Question 29

An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message:

as

Which of the following would be the BEST action to take next?

Options:

A.

Change the motherboard.

B.

Reseat the motherboard power connections.

C.

Replace the CMOS battery.

D.

Restore the BIOS to factory default settings.

Question 30

Which of the following would be BEST reason to use a virtual machine as a sandbox?

Options:

A.

To test new software in a safe environment

B.

To increase the efficient use of computing resources

C.

To run multiple machines on the same hardware

D.

To have dedicated hardware for a single system

Question 31

A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement?

Options:

A.

A USB 3.1 flash drive with BitLocker to Go installed

B.

An SD memory card with NTFS

C.

An xD memory card with ext3

D.

A portable hard drive with FAT32

Question 32

Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?

Options:

A.

Switches only send data to the specific computer, while hubs send data to all computers inside the network.

B.

Switches compress data while hubs send uncompressed data

C.

Switches receive data and route it to all computers inside the network while hubs receive data and do not route

D.

Switches scramble data, while hubs send data in the original form.

Question 33

Which of the following standards supports MIMO technology?

Options:

A.

802.11a

B.

802.11b

C.

802.11g

D.

802.11n

Question 34

Which of the following would MOST likely be used to obtain electronic images of a large number of printed documents?

Options:

A.

NFC device

B.

ADF/flatbed scanner

C.

Camera/webcam

D.

QR scanner

Question 35

Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?

Options:

A.

Community cloud

B.

Rapid elasticity

C.

High availability

D.

Metered service

Question 36

A technician is upgrading a legacy wireless router for a home user. After installing the new router and configuring the SSID to be the same, none of the devices will connect to the network. Which of the following should the technician check NEXT?

Options:

A.

OHCP pool configuration

B.

MAC filtering list

C.

Wireless protocol settings

D.

ONS servers

Question 37

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

Options:

A.

The channel is reserved for licensed band use.

B.

The channel selection is defective; contact the manufacturer.

C.

The channel must be unlocked by the vendor.

D.

The device requires a firmware update to unlock the channel.

Question 38

Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?

Options:

A.

Replace the printer paper with a new ream.

B.

Clear the print spooler on each computer.

C.

Reinstall the printer driver on each computer

D.

Perform the drum-cleaning procedure.

Question 39

A computer that contains critical data has not been backed up and will not boot past a S. M. A. R. T, error that indicates imminent hard disk failure. Which of the following actions should the technician take FIRST?

Options:

A.

Run diagnostics on the faulty hard drive using a boot disk

B.

immediately replace the hard drive generating the SMART error

C.

Turn off S. M. A. R. T, monitoring in the computer's BIOS settings

D.

Attempt to boot the operating system in safe mode

Question 40

A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?

Options:

A.

The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.

B.

The printhead is too hot. Adjust the temperature down and retry printing.

C.

The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper.

D.

The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.

Question 41

A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?

Options:

A.

Contaminated fuser

B.

Worn rollers

C.

A misfeed

D.

Page orientation

Question 42

A technician installed a Cat 5 UTP cable approximately 275ft (84m) from a network switch in an office to a workstation located on a factory floor The technician sees both a flashing green LED and a flashing orange LED on the workstation's NIC. Which of the following should the technician do FIRST?

Options:

A.

Check for loose connections, pinched bends, and physical damage.

B.

Install a powered hub as close as possible to the halfway point in the Cat 5 UTP cable run.

C.

Replace the entire run of Cat 5 UTP cable with Cat 5 STP cable.

D.

Upgrade the entire cable run to multimode fiber.

Question 43

A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

Options:

A.

The screen is physically damaged.

B.

The screen rotation is incorrect.

C.

The touch-pen battery is depleted.

D.

The screen needs to be recalibrated.

Question 44

Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?

Options:

A.

laaS

B.

SaaS

C.

DBaaS

D.

DRaaS

Question 45

A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

Options:

A.

Restart the modem and run an online internet connection and speed diagnostic tool.

B.

Guide the customer on how to upgrade the internet plan with the provider in order to improve latency.

C.

Explain to the customer this is not an issue; this situation is normal for this type of internet connection.

D.

Replace the modem because it is not working correctly based on the test result.

Question 46

A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working tine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?

Options:

A.

Use another brand of VGA lo DisplayPort adapter.

B.

Research the issue further and formulate a new hypothesis to test.

C.

Ask the user additional clarifying questions regarding the issue.

D.

Document the action taken and the outcome.

Question 47

An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?

Options:

A.

Performance monitor

B.

Tablet/PC settings

C.

System configuration

D.

Display settings

Question 48

A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which of the following Should the user confirm are available on the PC before making the purchase? (Select TWO).

Options:

A.

SATA

B.

M.2

C.

PCIe

D.

SAS

E.

SCSI

F.

DRAM

Question 49

An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?

Options:

A.

Coaxial out

B.

Plenum

C.

Cat 5e

D.

Fiber

Question 50

A technician receives a ticket that states a mobile payment device is having Issues with Its contactless payment feature. The device is not detecting payment options. Which of the following Is the MOST likely cause of the Issue?

Options:

A.

NFC

B.

Bluetooth

C.

Wi-Fi

D.

Lightning adapter

Question 51

A user sends a print job lo a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?

Options:

A.

Duplex

B.

Collate

C.

Landscape

D.

Transparency

Question 52

A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port tot video output Which of me following does the technician need to complete the setup?

Options:

A.

DigitaMo-analog converter

B.

A/v switcher

C.

DisplayPort to HDMI adapter

D.

DVI to HDMI cable

Question 53

A technician is replacing the RAM on an entry-level server with hot-swappabte components. Which of the following should the technician do NEXT?

Options:

A.

Replace the RAM while the server is at a cool temperature

B.

Replace the RAM while the server is running

C.

Power down the server completely and then replace the RAM

D.

Verify that the OS supports hot swapping the RAM

Question 54

A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?

Options:

A.

Checking that the ringer volume on the device is high enough to be audible

B.

Ensuring the corporate password is saved correctly in the calendar application

C.

Installing a third-party calendar application and synchronizing it with the corporate calendar

D.

Remotely wiping the mobile device and reinstalling all applications

Question 55

Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

Options:

A.

Unplug one power cable.

B.

Verify the RAM temperature.

C.

Utilize a grounding strap.

D.

Replace the RAM while the server is running.

Question 56

A technician set up a new access point and has noticed significant latency on the selected channel. Which of the following tools can assist with locating the BEST channel to use?

Options:

A.

Wi-Fi analyzer

B.

Netstat

C.

Net use

D.

Traceroute

E.

Network tap

Question 57

A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

Options:

A.

DNS server

B.

Port forwarding

C.

Perimeter network

D.

Universal PnP

E.

DHCP server

Question 58

A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?

Options:

A.

Inquire about environmental or infrastructure changes.

B.

Conduct external or internal research based on symptoms.

C.

Establish a plan of action to resolve the problem and implement the solution.

D.

Document the findings, actions, and outcomes.

Question 59

A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?

Options:

A.

Physical cabling issues

B.

Burned-out bulb

C.

Display burn-in

D.

Incorrect data source

Question 60

A user has decided to build a new computer with parts purchased from a popular online vendor The user has referenced online resources to assemble the unit. However, when the user presses the power button, the new computer does not load the operating system's installer. Instead, the onboard speaker beeps and immediately reports an issue on the screen. Which of the following is the MOST likely issue with the new build?

Options:

A.

The user did not plug in the processor's fan.

B.

The user did not apply thermal paste to the CPU.

C.

The user did not seat the GPU correctly.

D.

The user did not install the power supply.

Question 61

A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?

Options:

A.

MaaS

B.

PaaS

C.

SaaS

D.

laaS

Question 62

The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request?

Options:

A.

Community

B.

Hybrid

C.

Public

D.

Private

Question 63

The owner of a restaurant reports that wireless network connections are lost intermittently throughout the day. Which of the following steps should a technician take to troubleshoot the issue? (Select TWO).

Options:

A.

Identify the location of devices that utilize 2.4GHz.

B.

Check to see if the phones are IJTP or STP lines.

C.

Test to see if the copper electrical Wires are causing interference.

D.

Map all of the wireless signals in the restaurant.

E.

Verify T568B is being used in the wiring closet patch panel.

F.

Schedule timed router reboots throughout the day.

Question 64

A network technician has been tasked with creating a patch cable. The RJ45 connectors will not slay attached to the cable. Which of the following tools Is needed to fix this Issue?

Options:

A.

Cable tester

B.

Crimper

C.

Punchdown tool

D.

Loopback plug

Question 65

A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states:

HDMI Blocked due to Copy Protection

Which of the following is the MOST likely cause of the error?

Options:

A.

The HDMI cannot carry the signal from the DVD to the projector.

B.

The user needs to switch from HDMI to a cable standard such as DisplayPort.

C.

The projector does not support the necessary HDCP protocol.

D.

The user needs to enable cony-protected sources in the projector's settings.

Question 66

A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement?

Options:

A.

Grounded power supply

B.

Modular power supply

C.

220V power supply

D.

Redundant power supply

Question 67

A technician is selling up a projector (or a videoconferencing system. When the user all empts to connect a laptop to the system, the system displays the following error message.

No source found

The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?

Options:

A.

Check the bulb on the projector and replace it with a new one.

B.

Check the display settings on the computer and set them to extend/duplicate.

C.

Replace the projector with another known-good one and try again.

D.

Replace the video card on the machine that is plugged in to the projector, as it has gone bad.

Question 68

A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?

Options:

A.

1000W 24-pin modular power supply

B.

220VAC 9000J surge protector

C.

500W redundant power supply

D.

2000VA uninterruptible power supply

Question 69

A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

Options:

A.

HDMI

B.

Bluetooth

C.

USB

D.

Lightning

Question 70

A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The (user was just installed a few weeks ago. as indicated by the service history. Which of the following should the technician do NEXT?

Options:

A.

Disconnect the printer power for troubleshooting.

B.

Install a printer roller kit.

C.

Replace the overheating fuser.

D.

Replace the paper with thicker paper stock.

Question 71

A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT?

Options:

A.

Visually inspect the motherboard capacitors.

B.

Verify all case fans are operational.

C.

Check that the BIOS version supports the installed CPU.

D.

Compare the software requirements with the installed RAM.

Question 72

Which of the following are default ports for HTTP and HTTPS traffic? (Select TWO).

Options:

A.

23

B.

25

C.

80

D.

143

E.

389

F.

443

Question 73

A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Select TWO).

Options:

A.

Replacing the HDD with an SSD

B.

Upgrading the firmware

C.

Adding an optical drive

D.

Adding more RAM

E.

Adding a CMOS battery

F.

Upgrading the graphics card

Question 74

To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection The user acknowledges that the phone worked before the user's child streamed several movies using the device Which of the following describes why the phone cannot browse the Internet?

Options:

A.

The child accidentally connected to a neighbor's WLAN

B.

The company's group policy disabled the device

C.

The device has a data cap and has reached that limit

D.

The device's plan has been unpaid

Question 75

A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?

Options:

A.

The hard disk drivers have been corrupted

B.

The HDD cables need reseating.

C.

A RAID disk failed.

D.

The HDD has no free space.

Question 76

A user reports limited or no connectivity on a laptop. A technician runs ipconf ig /all with the following result:

as

Which of the following is the MOST likely cause of this issue?

Options:

A.

DHCP failure

B.

ARP cache

C.

DNS resolution

D.

Duplicate IP address

Question 77

A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the BEST option to enable this department to be able to continue using this software?

Options:

A.

Do not upgrade any workstations within the organization.

B.

Upgrade all workstations and provide a virtual environment for the legacy software.

C.

Upgrade all workstations except those used by the engineering department.

D.

Purchase new workstations for the engineering department.

Question 78

A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?

Options:

A.

Cat 5

B.

Cat 5e

C.

Cat 6

D.

Cat 6a

Question 79

The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers?

Options:

A.

Grant all registered employees access to each machine.

B.

Restrict device access to only the user to whom the laptop is assigned.

C.

Limit device access to departments and guest users.

D.

Give each team member a USB drive that bypasses the reader to allow guest users lo log in.

Question 80

A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following Is the MOST likely cause?

Options:

A.

A foreign object Is stuck Inside the port

B.

The cable connection utilized the wrong orientation.

C.

The USB cable is physically damaged.

D.

The USB port belongs to a different form factor.

Question 81

A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician lake FIRST?

Options:

A.

Confirm that both the current and new memory are from the same brand.

B.

Run a diagnostic test on the current memory.

C.

Verify the memory requirements of the motherboard.

D.

Connect an electrostatic discharge strap.

Question 82

Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?

Options:

A.

Load balancer

B.

Bridge

C.

Proxy server

D.

Switch

E.

Firewall

Question 83

A technician needs to install a printer on the network. Which of the following must the technician configure? (Select THREE).

Options:

A.

PCL

B.

Dots per inch

C.

Gateway

D.

Subnet mask

E.

MAC address

F.

MB

G.

IP address

Question 84

Which of the following allows all VMs in a virtual environment to have RAM allocated for use?

Options:

A.

Measured service

B.

Containerization

C.

Synchronization

D.

Resource pooling

Question 85

A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:

No signal input

Which of the following describes the FIRST action that should be taken?

Options:

A.

Verify that the projector is turned on.

B.

Verify that the user is using an approved OS.

C.

Replace the projector bulb.

D.

Check the video cable and replace it if necessary.

Question 86

A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?

Options:

A.

Connect the printer with a USB cable rather than over the network.

B.

Install the appropriate printer drivers for the OS.

C.

Install the correct toner in the printer.

D.

Set the printer trays to allow duplex printing

Question 87

The help desk received a ticket regarding Issues with a laser printer. The printer has had repairs previously for scanning Issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced lo resolve this Issue?

Options:

A.

Fuser

B.

Waste container

C.

Roller

D.

Toner

Question 88

A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?

Options:

A.

Domain Name System

B.

Gateway

C.

Subnet

D.

IP address

Question 89

A client wants to connect an external keyboard to an Android tablet. Which of the following connection types are appropriate for this task? (Select TWO).

Options:

A.

DVI

B.

Infrared

C.

Lightning

D.

USB-C

E.

PS/2

F.

Bluetooth

Question 90

A technician wants to deploy a .msl package lo a corporate network. The technician needs to verily the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the MOST appropriate for this situation?

Options:

A.

Virtual network

B.

Application virtualization

C.

Cross-platform virtualization

D.

Virtual sandbox

E.

Virtual desktop

Question 91

A user states that the touch pad cursor shows a trail when moved. The issue started after a coworker used the machine. Which of the following setting areas should be used to fix this issue?

Options:

A.

Ease of Access

B.

User Settings

C.

Display

D.

Mouse

Question 92

A technician is troubleshooting a thermal receipt printer that will not print. Which of the following should the technician do first to restore functionality?

Options:

A.

Update the printer driver on the computer.

B.

Replace the thermal printhead.

C.

Make sure the thermal head is heating up.

D.

Flip the paper roll orientation.

Question 93

A technician needs to verify that a newly installed RJ45 was correctly terminated. Which of the following should the technician use?

Options:

A.

Wi-Fi analyzer

B.

Network tap

C.

Loopback plug

D.

Toner probe

E.

Punchdown tool

Question 94

When a user first turns on a PC, the performance is fine, but the PC becomes slower the longer it is used. The PC is also experiencing random system crashes. Which of the following is most likely failing?

Options:

A.

CMOS battery

B.

Power supply

C.

Video card

D.

System memory

Question 95

Which of the following scenarios best illustrate a need for VDI? (Select two).

Options:

A.

An employee needs the ability to work remotely on a non-company-provided computer

B.

A company that needs to store 10PB worth of data

C.

An employee has latency-sensitive workflow requirements

D.

A bank that has security concerns regarding employee activity

E.

A payment processor that is planning on implementing virtual currency

F.

An application developer who needs to configure network settings for an application

Question 96

While configuring a new network printer, a technician observes that the router cannot use a specific static IP address due to security restrictions. Which of the following should the technician use to ensure the printer always gets the same IP address even if the router is restarted?

Options:

A.

Reservation

B.

Scope

C.

Lease

D.

Exclusion

Question 97

Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user’s issue?

Options:

A.

Reinstall the printer driver on the user’s computer.

B.

Print to a different printer in the office.

C.

Set the printer defaults in the Control Panel to print to letter-sized paper.

D.

Have the user check the page size on every print job.

Question 98

A user is unable to access the internet, but other users in the same office are not having an issue. All users' devices are hardwired to the network. Which of the following tools should the technician use to determine the issue?

Options:

A.

Loopback plug

B.

Network tap

C.

Wi-Fi analyzer

D.

Punchdown tool

Question 99

Which of the following is a legacy, 15-pin cable type?

Options:

A.

DisplayPort

B.

DVI

C.

VGA

D.

HDMI

Question 100

A user purchased a retail router and would like to set up a private network. Which of the following network address ranges should the user configure?

Options:

A.

170.50.0.0 to 170.50.255.255

B.

172.16.0.0 to 172.31.255.255

C.

224.0.0.0 to 224.255.255.255

D.

239.0.0.0 to 239.255.255.255

Question 101

A user reports that a PC occasionally fails to start. The user restarts the PC, but the performance is degrading. The technician hears a strange repetitive ticking noise coming from the PC. Which of the following should the technician do first?

Options:

A.

Try to extract data

B.

Reseat the RAM modules

C.

Inspect the fan

D.

Check the CD tray

Question 102

An employee is on a business trip and needs to upload daily conferences and meetings to the company's intranet. The uploading process is successful but was faster in the past. Which of the following is the most likely reason for the slowdown?

Options:

A.

Wireless is turned off.

B.

5G is disabled.

C.

Roaming is turned on.

D.

Data is being throttled.

Question 103

A technician is upgrading a user’s laptop from an HDD to an SSD. The user's laptop only has a single bay for a hard drive. Which of the following characteristics of the SSD is the most important in this scenario?

Options:

A.

Partition type

B.

Storage size

C.

Form factor

D.

Transfer speed

Question 104

An administrator configured multiple networked devices to store data that can be accessed as local storage. Which of the following did the administrator create?

Options:

A.

PAN

B.

WLAN

C.

SAN

D.

MAN

Question 105

A user states that when docking a laptop, network drives are lost. However, when working wirelessly, network drives are present. While troubleshooting, a technician does not see any recent infrastructure changes and thinks the laptop has a bad network card. The technician orders a new laptop for the user and closes the ticket documenting the new laptop. After receiving the new laptop, the user still cannot access network drives when docked. Which of the following steps did the technician skip?

Options:

A.

Document findings, actions, and outcomes.

B.

Establish a theory of probably cause.

C.

Test the theory to determine cause.

D.

Establish a plan of action.

Question 106

A help desk technician is installing an SSD upgrade in a laptop. The laptop specifications call for NVMe. Which of the following form factors should the technician most likely install in the laptop?

Options:

A.

2.5

B.

3.5

C.

M.2

D.

SD

Question 107

A user reports that files are taking hours to transfer from a device to an external USB drive. The technician confirms that the device’s cables are connected and the correct USB port is being used. Which of the following steps should the technician take next when troubleshooting the issue?

Options:

A.

Turn off all Bluetooth devices.

B.

Update the device drivers.

C.

Replace the USB drive.

D.

Replace the device's USB port.

Question 108

An engineer is upgrading the power supply of a workstation to add a GPU. The current power supply is 380W, and the GPU is a six-pin power connector. Which of the following is the minimum power supply the engineer should install?

Options:

A.

400W

B.

450W

C.

500W

D.

550W

Question 109

A technician recently reinstalled a previously virtualized application directly to a user’s computer. Now, the application is not launching. Which of the following did the technician most likely do to cause this issue?

Options:

A.

Installed the software on the base operating system.

B.

Installed the wrong license type.

C.

Installed the application with administrator rights.

D.

Reset the user's application virtualization session.

Question 110

A company issued smartphones to users who work from home. The devices are enrolled and configured within the company's MDM, and hardening profiles were deployed to each device for greater security. Which of the following services best enhances security for remote users accessing company resources? (Select two).

Options:

A.

Two-factor authentication

B.

Managed corporate applications

C.

Cloud data synchronization

D.

Automated device setup

E.

GPS location tracking

F.

PIN code enforcement

Question 111

Which of the following cloud service models is most likely to provide application patching?

Options:

A.

PaaS

B.

DaaS

C.

laaS

D.

SaaS

Question 112

When a user powers on a computer, the fans start, but the machine does not POST. Which of the following is the first step a technician should take to troubleshoot this issue?

Options:

A.

Test the power supply.

B.

Modify the BIOS settings.

C.

Replace the motherboard.

D.

Check the PCIe cards.

Question 113

A technician needs to figure out why a laser printer is intermittently not feeding paper to print. The technician verifies the issue by running several copy-and-print tests. Which of the following should the technician do next?

Options:

A.

Update the printer drivers.

B.

Select the correct paper size.

C.

Clean the pickup rollers.

D.

Replace the toner cartridge.

Question 114

While troubleshooting a user's smartphone issue, a technician notices that the display is visible but extremely hard to see. Which of the following is the most likely issue?

Options:

A.

Inverter

B.

LCD glass

C.

IPS panel

D.

Digitizer

Question 115

A company needs to print several copies of a multipage document with the least consumption of resources possible. Which of the following settings will best accomplish this task?

Options:

A.

Duplex

B.

Orientation

C.

Tray settings

D.

Quality

Question 116

A technician is installing multiple plain old telephone service lines for a client. Which of the following tools should the technician use to attach the cables? (Select two).

Options:

A.

Punchdown tool

B.

Multimeter

C.

Toner probe

D.

Wi-Fi analyzer

E.

Loopback plug

F.

Network tap

Question 117

A department is upgrading its printers and wants to save money on consumables. Which of the following printer features would allow the department to cut costs?

Options:

A.

Collate

B.

Duplex

C.

Secure print

D.

Scanner

Question 118

A company is testing the latest model of a laptop. After turning on the laptop, there is a noticeable burning smell. Which of the following steps should a technician take to troubleshoot the laptop issue? (Select two).

Options:

A.

Turn it off and disconnect all power sources.

B.

Submit an emergency request to the local facilities manager.

C.

Check for foreign objects, liquid spills, and internal damage.

D.

Contact the vendor and submit a return request.

E.

Remove the device from the MDM.

F.

Try an alternate AC adapter.

Question 119

The printer in a main office repeatedly jams. Which of the following tasks should a support technician do to solve the issue?

Options:

A.

Apply a maintenance kit.

B.

Replace toner or ink cartridges.

C.

Install a new ribbon.

D.

Change the printhead.

Question 120

After replacing a hot-swappable hard drive in a RAID 5 array, a technician notices decreased disk performance for approximately 12 hours. Which of the following is the most likely cause of

the performance issue?

Options:

A.

Losing a drive caused data loss.

B.

Data is being written to the new drive.

C.

The array is repairing corrupt data sectors.

D.

Another drive has gone offline.

Question 121

A technician is setting up a new workstation at a customer's office. The office network has one public IP address and utilizes NAT for the internal network. In addition, DHCP is not used, so

all IP addresses are manually provisioned. Which of the following IP addresses should the technician assign to the workstation?

Options:

A.

172.15.65.10

B.

175.16.20.3

C.

192.168.1.56

D.

193.167.35.4

Question 122

A user reports poor performance on the application server.

INSTRUCTIONS

Click on Server 1 and Server 2 and review the information presented in each chart to

determine which drives need to be replaced.

Select the appropriate replacement drive that should be used, for the least performance degradation to the server.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

as

Options:

Question 123

Some users are unable to access resources on the file server. A technician reviews the server network information and finds the following settings:

as

Which of the following is the most likely explanation?

Options:

A.

Applicable ports have been closed during routine hardening.

B.

Server gateway settings are incorrect.

C.

The server lost power during a recent storm and did not resume operation.

D.

The route was removed from the border router.

Question 124

A technician needs to update a web server's IPv4 address in a DNS server. Which of the following records should the technician update?

Options:

A.

AAAA

B.

MX

C.

CNAME

D.

A

Question 125

Which of the following servers is used to collect data and information about events from a network-connected host?

Options:

A.

DNS

B.

Mail

C.

Print

D.

Syslog

Question 126

A technician installed four hard drives in a RAID 5 configuration. After creating the array, the technician is unable to copy files to the array within Windows. Which of the following should the technician do next?

Options:

A.

Decrease the number of drives to three.

B.

Partition and format the volume.

C.

Rebuild the array.

D.

Check the hot spare status.

Question 127

A technician just decommissioned an on-premises email server. Users are now complaining that scan-to-email is not working. Which of the following actions should the technician most likely take?

Options:

A.

Configure an email relay on an existing server.

B.

Configure a secure, cloud-based email relay.

C.

Bring the old email server back into production.

D.

Configure a new email server from scratch.

Question 128

When a user touches or swipes across an external touch screen, the image flickers but no input is registered on the presentation laptop. Atechnician verifies that the external touch screen appears free from physical damage. Which of the following should the technician do next?

Options:

A.

Reboot the LCD touch panel and laptop.

B.

Check the cables connecting to the laptop.

C.

Verify the correct input source is set on the laptop.

D.

Replace the laptop with a new device that is known to work.

OE.Inspect the LCD touch panel for dead pixels or burn-in.

Question 129

A technician is setting up network printers in a new office building. The company wants all of the printers to be configured the same way for consistency. Some of the printers do not have an RJ45 port to connect to the network. Which of the following does the technician need to enable so all of the printers can be connected to the network?

Options:

A.

Wireless

B.

Authentication

C.

PostScript

D.

USB

Question 130

Which of the following is a legacy 15-pin cable type?

Options:

A.

DisplayPort

B.

DVI

C.

VGA

D.

HDMI

Question 131

A technician builds a custom computer for a customer, installing a high-end video card that draws 550W at maximum load. After a day of using the computer, the customer notices video loss and a burning smell. Which of the following should the technician troubleshoot first?

Options:

A.

Video card seating in the PCIe slot

B.

RAM overclock configuration in the BIOS

C.

ATX 3.0 16-pin connector

D.

Chassis fan-speed settings

Question 132

A customer is having an issue printing documents. The customer can print a text document without any issue. However, when the customer prints a PDF containing images, the job fails and no other jobs will run until the computer is rebooted. Which of the following is the most likely cause of the issue?

Options:

A.

The firmware is EOL.

B.

The printer is using a PostScript driver.

C.

The user is sending too many documents.

D.

The print queue is moving too slowly.

Question 133

Which of the following should a technician use in DNS to map a device to an IPv6 address?

Options:

A.

A

B.

CNAME

C.

AAAA

D.

MX

Question 134

Which of the following protocols can be used to securely access a remote network to troubleshoot various devices?

Options:

A.

FTP

B.

RDP

C.

SSH

D.

TFTP

Question 135

A company gives users microSD cards to install on smartphones so users can store pictures that will be used on the website. After installing the cards, users report only being able to save a small number of pictures on the microSD cards before running out of space. Which of the following is the most likely issue?

Options:

A.

ThemicroSD cards were not properly formatted before being installed.

B.

ThemicroSD cards are not compatible with the smartphones.

C.

ThemicroSD cards are not capable of UHD storage.

D.

ThemicroSD cards were not selected for camera storage.

Question 136

A technician is setting up a video-editing workstation and the operating system is already installed on an internal M.2 drive.

The new workstation must meet the following requirements:

. Be able to edit files at the fastest speed

. Allow for disk failure without any downtime

· Have 2TB of usable space

. Ensure the most robust fault tolerance

INSTRUCTIONS

Use the drop-down menus to select the appropriate RAID level, drive types, and drive sizes based on the requirements above. For each drive type that is selected, a corresponding drive size must also be selected.

as

as

Options:

Question 137

Which of the following is the purpose of an IPv4 gateway?

Options:

A.

To distribute IP addresses

B.

To generate ARP traffic

C.

To assign APIPA addresses

D.

To route traffic to the next network

Question 138

A classroom projector, which is turned on, displays a flashing LED code but does not have any video output. Which of the following should a technician do to resolve the issue?

Options:

A.

Replace the bulb.

B.

Adjust the input resolution_

C.

Clean the air filter.

D.

Change the input source.

Question 139

Which of the following describes the difference between a DNS server and a DHCP server?

Options:

A.

DNS is used for address translation, while DHCP is used for IP address assignment.

B.

DNS is used for routing, while DHCP is used for name resolution.

C.

DNS only assigns private IP addresses, while DHCP only assigns public IP addresses.

D.

DNS is used to route traffic between networks, while DHCP is used to allocate subnets.

Question 140

An internet service provider is delivering service through a copper medium with shared customer bandwidth. Which of the following services has most likely been installed?

Options:

A.

Fiber

B.

Cable

C.

NIC

D.

DSL

Question 141

A user keeps a company-provided camera's battery charger plugged into a docking station at a desk. Company policy requires that USB devices be identified and approved by

installed peripheral security software. A technician is unable to add a unique identifier to the battery charger's security software. Which of the following should the technician do?

Options:

A.

Provide a USB to AC adapter for the battery charger.

B.

Add a powered USB hub to the docking station.

C.

Disable the peripheral security software for this user only.

D.

Replace the battery charger with a USB device that has a unique identifier.

Question 142

A printer displays an error message even after a paper jam is cleared. Which of the following should a technician do to fix the issue?

Options:

A.

Check the paper path for a blocked sensor.

B.

Verify the pickup roller is functioning.

C.

Change the duplex settings.

D.

Run internal printer diagnostics.

Question 143

Which of the following server types can dynamically assign primary and secondary DNS?

Options:

A.

DHCP server

B.

Global catalog server

C.

Web server

D.

Name server

Question 144

A user is attempting to connect a streaming media device to a hotel's tree wireless internet However, the user is unable to pass through the captive portal. Which of the following would MOST likely allow the user to connect the device to the internet?

Options:

A.

Connecting to the hotspot on the user's device

B.

Disabling the Wi-Fi security on the device

C.

Asking the hotel to disable the captive portal on the Wi-Fi

D.

Adjusting the date and time stamps on the device to reflect another country

Question 145

A technician is troubleshooting a laptop that displays a blank screen when the user turns it on. The technician shines a flashlight into the LCD and sees a faint image. Which of the following is the most likely cause of the issue?

Options:

A.

Defective inverter

B.

Incompatible video driver

C.

Incorrect input source

D.

Burned-out bulb

Question 146

A cloud engineer, who is designing a cloud architecture, needs to ensure the solution is able to immediately fail over to another region in case of an outage and also scale up in the event of high utilization. Which of the following should the engineer Implement? (Select two).

Options:

A.

High availability

B.

Elasticity

C.

Cold storage

D.

Machine learning

E.

Metered utilization

F.

Virtualization

Question 147

A user tripped on an Ethernet cable and disconnected it from the wall jack. A technician visually inspects the cable and notices that the plastic prong on the connector of the cable is completely missing.

Which of the following tools should the technician use to resolve this issue? (Select two).

Options:

A.

Cable stripper

B.

Network crimper

C.

Toner probe

D.

Punchdown tool

E.

Multimeter

F.

Loopback plug

Question 148

Several users report that a projector routinely turns off in the middle of meetings and does not tum back on immediately. Users have to wait several minutes before the projector will turn back on. When the projector is on, the picture is clear and bright. Which of the following is the most likely reason the projector is turning off?

Options:

A.

The video cable connecting the video source to the projector is failing.

B.

The bulb in the projector is failing.

C.

The projector is overheating and needs to be cleaned.

D.

The outlet that the projector is plugged into is faulty.

Question 149

A user called the help desk to report an issue with a laptop. Recently, the user has been unable to click the buttons on the track pad or press some keys on the keyboard. The technician inspector the laptop but does not find any physical damage caused by the user. Which of the following is the MOST likely cause of the issue?

Options:

A.

Damaged digitizer

B.

Swollen battery

C.

Distended capacitors

D.

Failed accelerometer

Question 150

Which of the following devices is capable of dynamically distributing an IP address?

Options:

A.

Hub

B.

Switch

C.

Injector

D.

Router

Question 151

A technician is setting up a home network with the following requirements:

· Automatic distribution of IP addresses

. Internet access

Which of the following should the technician configure? (Select two).

Options:

A.

DHCP

B.

APIPA

C.

VPN

D.

Public IP addresses

E.

Gateway

F.

Static IP addresses

Question 152

Which of the following is the best example of when to use virtualization?

Options:

A.

To manage shared folders by user accounts

B.

To deploy software updates to user machines

C.

To enhance security by centralizing all user desktops

D.

To prevent users from circumventing password policies

Question 153

Which of the following models is an example of metered utilization?

Options:

A.

Reserved instance

B.

Pay-as-you-go

C.

Subscription-based

D.

Multitenant

Question 154

A server administrator is building a new application server. Which of the following, RAID levels provides MAXIMUM performance and redundancy?

Options:

A.

RAID 0

B.

RAID 1

C.

RAID 5

D.

RAID 10

Question 155

Which of the following wireless networking protocols will support both 2.4GHz and 5GHz devices?

Options:

A.

802.11ac

B.

802.11 ax

C.

802.11b

D.

802.11g

Question 156

A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do first?

Options:

A.

Try to extract data.

B.

Reseat the RAM modules.

C.

Inspect the fan.

D.

Check the CD tray.

Question 157

A technician is troubleshooting a burning smell on a desktop computer. The technician determines that the odor is coming from inside the device.

Which of the following should the technician do first?

Options:

A.

Unplug the computer.

B.

Locate a fire extinguisher.

C.

Call the fire department.

D.

Remove the desktop cover.

Question 158

A technician is troubleshooting Wi-Fi connection issues on a customer's laptop. The laptop connects but intermittently disconnects. The technician has already confirmed the wireless card is properly installed, the router settings are correct, and the wireless signal strength is normal. Which of the following should the technician investigate next?

Options:

A.

Firewall settings

B.

MAC address filter

C.

Number of connected devices

D.

Radio frequency

Question 159

Which of the following cloud models allows an organization to retain data on site as well as in the cloud?

Options:

A.

Public

B.

Community

C.

Hybrid

D.

Private

Question 160

A technician is troubleshooting a workgroup printer that has stopped printing after several days of heavy use. The technician runs the diagnostic tool in the printer's administrator menu. Which of the following issues is the technician most likely to encounter?

Options:

A.

Corrupt job in print spooler

B.

Insufficient space in the printer

C.

Network connectivity issues

D.

Improperly installed drivers

Question 161

A technician is trying to set up a computer to dual boot from both Windows and Linux. The technician believes that a setting is preventing the computer from accessing the flash drive with the OS image prior

to loading the OS. Which of the following settings should the technician check?

Options:

A.

PXE

B.

UEFI

C.

ACL

D.

TPM

Question 162

Which of the following is considered a connectionless protocol?

Options:

A.

SSH

B.

TCP

C.

HTTPS

D.

UDP

Question 163

An administrator is using an RJ45 connector to terminate a network cable. Which of the following cables is the administrator terminating?

Options:

A.

Optical

B.

Serial

C.

Cat 6

D.

USB

Question 164

A technician is installing a storage solution for a computer that requires data redundancy with the fewest drives possible. Which of the following would best meet this requirement?

Options:

A.

RAID O

B.

RAID 1

C.

RAID 5

D.

RAID 10

Question 165

An integrated webcam on a user's laptop broke, so a technician installed a temporary, external webcam. Since the external webcam installation, other users can only see part of the user's face during videoconferences. Which of the following BEST describes the reason for this issue?

Options:

A.

The webcam is not on a level surface.

B.

The webcam driver should be updated.

C.

The webcam is plugged into the wrong USB port.

D.

The webcam is not compatible with the OS.

Question 166

A user is printing a part with a thermoplastic polyurethane (TPU) filament on a 3-D printer. The first layer on every print job is not adhering properly.

Which of the following should the user do to improve adherence on the first layer?

Options:

A.

Lower the print bed temperature.

B.

Adjust the RPM of the cooling fan.

C.

Increase the print speed.

D.

Raise the filament flow amount.

Question 167

Which of the following best describes the primary function of a spam gateway?

Options:

A.

Serves as a repository for email routing logs

B.

Blocks unrequested ICMP packets from external networks

C.

Categorizes incoming network messages

D.

Mitigates DDoS attacks

Question 168

A user returns to work after a two-week vacation and cannot connect to an internal server. The remote drives were working the last time the user accessed them. Which of the following steps should the technician take next?

Options:

A.

Conduct external research on the server software vendor's website.

B.

Reference the server vendor's documentation for guidance.

C.

Confirm a theory and determine the next steps to resolve the issue.

D.

Determine if any infrastructure changes have been made.

Question 169

A technician receives a phone call from a traveling sales representative indicating that the maps application on a phone is not working. The representative runs a speed test on the phone and gets ~10Mbps in both directions. Which of the following settings should the technician check first to troubleshoot the issue?

Options:

A.

Airplane mode

B.

PRL

C.

GPS

D.

LTE

Question 170

A regularly used laser printer is printing vertical lines on each page_ Which of the following should the technician do first?

Options:

A.

Lower the printing contrast.

B.

Change the paper type

C.

Install a new fuser.

D.

Replace the toner cartridge

Question 171

A user recently connected multiple monitors to a dock and would like to use the monitors as an extended laptop display. Which of the following connection methods would be best to

use to connect the dock to the laptop?

Options:

A.

NFC

B.

Lightning

C.

Bluetooth

D.

USB-C

Question 172

Given the following output from a cable tester:

===================

= Open

=12345678=

=12 45 78=

===================

Which of the following tools should the technician use to resolve this issue? (Select two).

Options:

A.

Loopback plug

B.

Network tap

C.

Toner probe

D.

Crimper

E.

Punchdown tool

F.

Wi-Fi analyzer

Question 173

A customer recently installed a new graphics card, but the card's HDMI port is not getting a signal when connected to the monitor. When the monitor is connected to the original HDMI port, located next to the USB ports, everything works as expected. Which of the following should the technician do next?

Options:

A.

Change the input source selection on the monitor.

B.

Check to see whether the UEFI setting for PCle graphics is enabled.

C.

Install a higher wattage power supply.

D.

Test the new graphics card with an HDMI to DVI adapter.

Question 174

An administrator is replacing a cable that uses a DB9 connector VVhich of the following cables is the administrator replacing?

Options:

A.

Parallel

B.

Serial

C.

Optical

D.

USB

Question 175

A technician is troubleshooting a PC that makes grinding noises and eventually shuts down. The technician determines the PC is overheating. Which of the following is most likely failing?

Options:

A.

RAM

B.

Motherboard

C.

SSD

D.

CPU fan

Question 176

A technician is configuring a desktop RAID to allow for the best I/O performance and the most storage capacity possible. Which of the following RAID types should the technician use?

    0

    5

    6

Options:

A.

10

Question 177

A technician is replacing the toner cartridge in a laser printer. Which of the following steps should the technician complete first? (Select two).

Options:

A.

Check the expiration date of the cartridge.

B.

Ensure the cartridge is the correct model.

C.

Open the toner compartment.

D.

Remove the sealing tape.

E.

Run the cleaning utility.

F.

Calibrate the printer.

Question 178

A technician is building a video production workstation that will consist of two high-end GPUs The technician is reusing an existing ATX case. Which of the following should the technician select as the MOST appropriate power supply type?

Options:

A.

400W external power supply

B.

2x 600W redundant power supplies

C.

1.200W modular power supply

D.

1.5O0W uninterruptible power supply

Question 179

A network technician needs to provide better wireless connectivity throughout a SOHO location. Which of the following should the technician deploy to best improve connectivity?

Options:

A.

Access point

B.

Managed switch

C.

POE hub

D.

Wi-Fi router

Question 180

A customer's Windows tablet PC was dropped and is no longer responding to touch input on the left half of the screen. The screen protector has several scratches. but the glass is not broken. Which of the following should a technician do to diagnose the issue?

Options:

A.

Test the digitizer

B.

Update the device drivers.

C.

Replace the damaged screen protector

D.

Perform a factory reset.

Question 181

A user is traveling to another country and will be unable to get personal cell phone service after the plane lands. Which of the following should the user update to resolve the issue?

Options:

A.

CDMA

B.

PRL

C.

MDM

D.

GPS

Question 182

An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model?

Options:

A.

Cost savings

B.

Highly available

C.

Dedicated hardware

D.

Increased security

Question 183

A field technician for an airport receives a support ticket that states customers are having issues viewing a screen that displays information about departing flights. While checking the case history, the technician sees that all flight information screens were recently moved when the terminal gates were remodeled. Which of the following actions should the technician perform after verifying the screen has power?

Options:

A.

Ensure the input connections to the screen are secure.

B.

Swap cables with a screen that works.

C.

Check to see if the device outputting the data is turned on.

D.

Determine if the screen is compatible with the output device.

Question 184

Which of the following components houses the MX record?

Options:

A.

DNS

B.

VLAN

C.

DHCP

D.

SMTP

Question 185

An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?

Options:

A.

RJ45

B.

Straight tip

C.

DB9

D.

Molex

Question 186

A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network. Which of the following steps should the technician take to resolve the issue?

Options:

A.

Assess the network cables for damage.

B.

Disable Bluetooth connections.

C.

Update the firmware.

D.

Check if the password and SSID are correct

Question 187

An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?

Options:

A.

Require the technicians to spend more time testing theories to determine the root causes of issues.

B.

Require the technicians to verify full system functionality when resolving issues.

C.

Require the technicians to gather more information when speaking with users about issues.

D.

Require the technicians to document the findings, action, and outcomes of issues.

Question 188

Using the output below:

as

Which of the following is the default gateway?

Options:

A.

172.25.1.252

B.

172.25.1.39

C.

172.25.1.4

D.

255.255.255.0

Question 189

A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?

Options:

A.

Calibrate the touch screen.

B.

Reset the mobile device.

C.

Replace the LED screen.

D.

Update the mobile device.

Question 190

A user has noticed high CPU temperatures when gaming. The user would like to lower the CPU temperature, and cost is not an issue. Which of the following should the user do to BEST cool the CPU while keeping noise to a minimum?

Options:

A.

Upgrade the thermal paste.

B.

Use a copper heat sink.

C.

Upgrade the CPU fan.

D.

Install liquid cooling.

Question 191

Which of the following connectors can be plugged into a Thunderbolt 3 port on a laptop?

Options:

A.

miniUSB

B.

microUS3

C.

USB-A

D.

USB-C

Question 192

A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS. but the issue persists. Which of the following is the MOST likely cause of the issue?

Options:

A.

Water damage

B.

Incorrect OS version

C.

Faulty battery

D.

Damaged charging port

Question 193

A natural disaster occurred, and the storage system for the development team is unrecoverable. The technician is preparing replacement storage arrays that include a hypervisor with the capacity to support several virtual machines. Two separate bays are available, and both should be utilized.

Requirements for the primary array include the following:

• No need to be scalable

• Very fast on reads

• Fault tolerance of one drive

• Ability to function with only one drive

• Easily recoverable data

• High redundancy

• Minimum number of drives

Requirements for the secondary array include the following:

• Fault tolerance of one drive

• Total space of 600G3

• Best write performance

• Minimum number of drives

Instructions:

Drag and Drop the appropriate Hard Drives. Then Open each array to complete the configuration.

as

Options:

Question 194

The motherboard on a user's company laptop was recently replaced Now the user is unable to log in using the fingerprint reader The fingerprint reader is working but it does not recognize the user's fingerprint Which of the following should a technician perform FIRST to fix the issue?

Options:

A.

Restore the system to a previous recovery point

B.

Reinstall the fingerprint software

C.

Access the BIOS and clear the TPM

D.

Update the drivers and the fingerprint software

E.

Flash the newest BIOS firmware that is available

Question 195

A technician who works in a high-security environment needs to set up a laptop with triple monitors for a new security employee. All USB ports are disabled due to security policies. Which of the following should the technician do to BEST meet the requirements?

Options:

A.

Install a splitter cable

B.

Install a discrete graphics card.

C.

use an HDMI switch.

D.

Implement a docking station.

Question 196

A technician is troubleshooting connectivity issues and needs to promiscuously route a copy of traffic to a separate machine for analysis. Which of the following physical tools v/ould BEST accomplish this task?

Options:

A.

Toner probe

B.

Wi-Fi analyzer

C.

Network tap

D.

Loopbackplug

Question 197

Which of the following cables should be used to terminate ST connectors on each end?

Options:

A.

Optical fiber

B.

Coaxial

C.

Shielded twisted pair

D.

HDMI

Question 198

A video game developer is requesting a new desktop computer with eight sticks of memory. The developer wants the desktop computer to take advantage of all available memory bandwidth without sacrificing performance. Which of the following would be the BEST solution?

Options:

A.

Triple-channel with DDR5 ECC RAM

B.

Quad-channel with DDR4 RAM

C.

Quad-channel with DDR5 SODIMM

D.

Dual-channel with DDR4 RAM

Question 199

Which of the following does a DHCP reservation MOST likely apply to?

Options:

A.

Smart TV

B.

Mobile device

C.

Workstation

D.

Printer

Question 200

A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?

Options:

A.

Recorder the priority in Widows Boot Manager.

B.

Check to make sure Secure Boot is turned on.

C.

Ensure that the Trusted Platform Module enabled.

D.

Verify that the latest updates are installed.

Question 201

A user’s laptop is experiencing severe slowdowns when operating process-intensive tasks. Which of the following memory upgrades is compatible with a laptop?

Options:

A.

DIMM

B.

ECC RAM

C.

Virtual RAM

D.

SODIMM

Question 202

An organization keeps receiving spam that appears to come from its own domain No accounts have been compromised. Which of the following will BEST mitigate this issue?

Options:

A.

DNS

B.

S/MIME

C.

SPF

D.

SSID

Question 203

New memory modules were installed in several Windows desktops but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?

Options:

A.

Configure appropriate settings within the BIOS

B.

Replace the RAM

C.

Modify the boot. ini file.

D.

Install the required drivers through the Control Panel

Question 204

A virtual file server in the cloud is configured to automatically add compute resources during times of high load on the server. Which of the following describes this cloud feature?

Options:

A.

File synchronization

B.

High availability

C.

Rapid elasticity

D.

Shared resources

Question 205

A customer brings a phone top a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application. but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?

Options:

A.

Check the storage space.

B.

Inspect the screen for damage.

C.

Install the latest updates.

D.

Recalibrate the digitizer.

Question 206

Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?

Options:

A.

SCADA

B.

Sandbox

C.

Honeypot

D.

Hybrid cloud

Question 207

A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while traveling?

Options:

A.

Enable the GPS service to ensure accurate location detection.

B.

Update the PRL when getting to a new location.

C.

Configure less location checks using cellular location services,

D.

use the offices' Wi-Fi IP addresses as the geolocation mechanism.

Question 208

A technician is upgrading a computer OS from Windows 7 to Windows 10. During the OS installation, the system is not able to find the hard drive. Which of the following can the technician do to MOST likely fix the issue?

Options:

A.

Change the partition to MBR

B.

Load the HDD drivers using a flash drive.

C.

Upgrade the RAM modules.

D.

Replace the hard drive.

Question 209

A technician is attempting to connect the wired LANs at two nearby buildings by installing a wireless point-to-point connection. Which of the following should the technician consider?

Options:

A.

NFC protocol data rate

B.

RFID frequency range

C.

Bluetooth version compatibility

D.

Allowable limits for transmit power

Question 210

An end user needs to upgrade the hard drive on a laptop and wants one that is fast and shock resistant. Which of the following is the BEST option for this end user?

Options:

A.

Hybrid HHD/SSD

B.

5,400rpm HDD

C.

7,200rpm HDD

D.

NVMe SDD

Question 211

A desktop support technician is building a new desktop that features the fastest internal storage. Which of the following BEST suits this request1?

Options:

A.

SATASSD

B.

SATA HDD

C.

M2PCIeNVMeSSD

D.

PCIe SATA HDD

Question 212

Which of the following is an unsecure remote access protocol?

Options:

A.

SSH

B.

HTTPS

C.

SFTP

D.

Telnet

Question 213

A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the fallowing actions should the technician do to resolve this issue?

Options:

A.

Replace the fuser.

B.

Adjust the rollers.

C.

Update the driver.

D.

Shake the toner

Question 214

A user is looking for a way to increase the total RAM in a system without upgrading the hardware. Which of the following should the user perform to complete this task?

Options:

A.

Run a burn-in application

B.

Create a VM.

C.

Install hardware-tuning software.

D.

Set up virtual memory.

Question 215

A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?

Options:

A.

0

B.

1

C.

5

D.

10

Question 216

A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?

Options:

A.

Increase the ECC memory timings in the BIOS.

B.

Upgrade to the latest DDR5 modules.

C.

Clear the temporary files on the workstation’s boot drive.

D.

Use a hypervisor to adjust the resource allocation.

Question 217

A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?

Options:

A.

Reinstall the mouse drivers

B.

Use the Function key.

C.

Calibrate the digitizer

D.

Configure the mouse settings.

Question 218

Which of the following describes the BEST use case for a client-side hypervisor?

Options:

A.

By For a software developer who is required to test an application in many environments

B.

When the data center environment is out of resources for a new server

C.

As a cost-saving measure to allow multiple users on one computer

D.

To provide a backup to cloud-based solutions during internet failures

Question 219

Which of the following network options would work BEST to ensure a client-side virtual machine cannot access the rest of the network?

Options:

A.

NAT mode

B.

Bridge mode

C.

Direct mode

D.

Host-only mode

Question 220

A technician is on site troubleshooting a customer's laptop. The technician needs to download a software update but the company's proxy is blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update?

Options:

A.

Connect to a hotspot

B.

Request a traffic exemption.

C.

Change the DNS address to 1.1.1.1

D.

Update the Group Policy settings

Question 221

Atechnician is replacing all RJ45 cables in a customer environment. Which of the following are the BEST tools to execute the task? (Select TWO).

Options:

A.

Optical fiber tester

B.

Scissors

C.

Cable tester

D.

Crimper

E.

Coaxial cable

F.

Screwdriver

Question 222

A help desk technician receives a ticket stating a printer has jammed several times today. The technician removes the jammed paper and notices the paper supply is low and the paper in the

tray is wrinkled. Which of the following MOST likely caused the paper jams?

Options:

A.

High latency

B.

Page orientation

C.

Driver mismatch

D.

Multipage misfeed

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Total 741 questions