Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers
Which of the following reports are aggregated daily? (Choose two.)
After Call Work for callback interactions is always.
What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?
What is the time interval for tracking metrics in Genesys Cloud?
Which definition matches the performance view for Dashboard?
Which view displays current metrics and information about the queues if you have a membership?
Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?
How is an Incoming Call represented in reports?
Which report calculates a Monthly Service Level?
Select the available templates for adding widgets to a performance dashboard. (Choose four.)
