Genesys Cloud CX: Architect Certification Questions and Answers
Select the types of scheduling available in Genesys Cloud. (Choose two.)
Select all the naming requirements for prompts. (Choose two.)
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.
When you delete a flow, it removes only the current version of the flow.
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
