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IFSE Institute LLQP Dumps

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Total 150 questions

Life License Qualification Program (LLQP) Questions and Answers

Question 1

Thien is 56 years old and has recently been diagnosed by his doctor with a heart condition for which there is no known treatment, and which has dramatically reduced his life expectancy. Thien has decided to take early retirement. Fortunately, after 30 years of service working as a credit officer at a local bank, he has accumulated a large sum in his pension plan. Thien's wife supports his decision to retire early. She is 49 and in good health, and plans to continue working and earning a lucrative income at her current position as a divorce lawyer at a prestigious law firm, at least until she reaches 65 years of age.

What type of annuity would BEST suit Thien's needs?

Options:

A.

Life annuity with a 15-year guarantee.

B.

Life annuity.

C.

Joint life annuity.

D.

Impaired life annuity.

Question 2

Kimeni meets with Orion, an insurance agent, to purchase segregated funds. After assessing Kimeni's needs, Orion suggests an index segregated fund. Kimeni agrees to invest $5,000 in the fund now and $200 every month.

With relation to this transaction, which of the following options is CORRECT about the Fund Facts document?

Options:

A.

Orion must deliver the document to Kimeni within 3 days after the purchase.

B.

Kimeni must acknowledge that he received the document.

C.

Orion can only deliver the document to Kimeni electronically.

D.

It is Kimeni’s responsibility to ask for the document.

Question 3

Six years ago, Diu purchased an immediate life annuity with a 10-year guarantee period. The annuity paid her a monthly benefit of $1,800. She named her son Shan as the beneficiary of the policy and her niece Haru as a contingent beneficiary. Shan died four months ago in a motorcycle accident and between grieving and planning the funeral, Diu forgot to update her beneficiary designation. Last week, Diu died of a heart attack.

Who would receive the annuity benefits?

Options:

A.

Shan's widow

B.

Shan's estate

C.

Haru

D.

Diu’s estate

Question 4

Hussein wants to purchase a segregated fund. He has been following the news and believes the pharmaceutical sector will take off soon, and he wants to purchase a fund that will capitalize on his market view. He understands market fluctuations and is comfortable with the level of risk involved because he would only need to access these funds in 20 years.

Which of the following would be the most appropriate fund for Hussein?

Options:

A.

Bond fund

B.

Specialty fund

C.

Balanced fund

D.

Target date fund

Question 5

Dakota is the owner of Fresh Drapes, a home decoration company. She opened her business five years ago when she quit her day job, took out loans, and put all her life savings into opening herstore. Her business is doing well, so she meets with Tanya, an insurance agent, to start investing for her retirement. After completing a thorough needs analysis, Tanya suggests that Dakota purchase segregated funds and name her husband as the beneficiary of the funds.

Which of the following offers the GREATEST benefit to Dakota by investing in segregated funds over other types of investments?

Options:

A.

Diversification

B.

Maturity and death benefit guarantees of 100%

C.

Professional management

D.

Creditor protection

Question 6

Sebastian is a 44-year-old sales representative employed at Premier Aqua. He wants to take a year off to travel and relax. He has worked for the company for 25 years and accumulated $230,000 in a deferred profit sharing plan (DPSP). He would like to know if he can use some of the funds in his DPSP to fund his sabbatical.

Options:

A.

Yes, he can withdraw the funds if he wants to.

B.

Yes, he can withdraw the funds if he gets permission from his employer.

C.

No, the funds can only be transferred to a life income fund (LIF).

D.

No, the funds can only be transferred to a locked-in retirement account (LIRA).

Question 7

Hana, a 25-year-old personal assistant, recently got a job where the employer offers all employees access to a defined contribution pension plan (DCPP). Hana meets with the group insurance agent, Tom, because she must choose her investments and she doesn't know what she should choose. She is not very knowledgeable about investments, but since the money will only be used at retirement, she wants to invest in a fund that combines stocks and bonds and that is easy to understand.

Which fund should Tom suggest?

Options:

A.

Balanced Fund

B.

Bond Fund

C.

Dividend Fund

D.

Target date Fund

Question 8

Karine receives $200,000 from her mother's estate and decides to purchase an annuity. Her insurance agent Serge goes over her options with her, and she chooses the annuity that best suits her needs. Serge proceeds with the transaction.

Which of the following statements about the transaction is TRUE?

Options:

A.

Karine may make a cash deposit.

B.

Serge has 3 business days to forward the payment to the insurer.

C.

Serge should provide a receipt for all deposits he receives as cash, cheque, or bank draft.

D.

If Karine writes a cheque, it should be made payable to Serge.

Question 9

Mohammed is an employee at Optima Plus Inc. Over the years, he accumulated $15,000 in the company's group plan. He knows that his contributions into the plan are not tax-deductible, and he is not taxed on the funds when he makes a withdrawal.

What type of plan does Mohammed have with his employer?

Options:

A.

A group registered retirement savings plan (GRRSP)

B.

A deferred profit sharing plan (DPSP)

C.

A group tax-free savings account (TFSA)

D.

A group registered retirement income fund (RRIF)

Question 10

Johann owns a $250,000 whole life insurance policy. The policy has a cash surrender value (CSV) of $55,000 and an adjusted cost basis (ACB) of $30,000. Johann would like to cancel his policy and use the cash surrender value to fund a new business. If his marginal tax rate is 40%, how much will he have left after cancelling his policy?

Options:

A.

$30,000

B.

$33,000

C.

$45,000

D.

$55,000

Question 11

Oliver, an insurance agent, meets with Roman and Julie. They are a married couple with a five-year-old son William. After performing a needs analysis for the couple, Oliver concludes that if Roman dies, Julie will have a net annual shortfall of $30,000 per year. Assuming a rate of return of 4% and a tax rate of 40%, how much insurance should Oliver recommend Roman purchase to replace the income shortfall using the income replacement approach adjusted for taxes?

Options:

A.

$390,000

B.

$750,000

C.

$1,250,000

D.

$1,875,000

Question 12

Francis owns a $250,000 insurance policy with an accidental death and dismemberment (AD&D) rider. Francis calls his insurance agent Andrew to inform him that he permanently lost the use of his right hand. He explains to Andrew that his brother shot him when he broke into his brother’s house to recover a gold watch that was rightfully his. Francis wants to know how much he will receive from his AD&D rider.

Options:

A.

Francis will receive a benefit of $165,000.

B.

Francis will receive a benefit of $187,500.

C.

Francis will receive a benefit of $250,000.

D.

Francis will not receive any benefit.

Question 13

On February 5, Ayla started working at Larson Group Inc. as an administrative assistant. Larson Group offers all employees a group health, dental and life insurance plan that commences after a 3-month waiting period. On April 7, Ayla felt ill and drove herself to the hospital. The doctor diagnosed two clogged arteries and performed an emergency surgery. Ayla was unable to work for 2 months, then died of complications on June 9. Will the group insurance plan pay the death benefit?

Options:

A.

Yes, because she died of natural causes.

B.

Yes, because her group life coverage started on May 5.

C.

No, because Ayla was not actively at work when the coverage started.

D.

No, because Ayla did not provide the insurer with any proof of insurability.

Question 14

Larissa is a 65-year-old retired marketing executive. She is single and has no dependents. Larissa accepted a generous retirement package from her employer five years ago and used her early retirement cash bonus to consolidate her financial affairs. She paid off mortgages on both her principal residence (a condo) and her vacation cottage. The fair market value (FMV) of the real estate increased significantly over the years. She named her sister Natalya as the sole beneficiary of her estate. In addition to the two properties, Larissa's estate includes a registered retirement savings plan (RRSP) and shares of Apple Inc. that she purchased in her tax-free savings account (TFSA) 10 years ago. If Larissa were to pass away today, which of her assets would be fully taxable on her final income tax return?

Options:

A.

The condo.

B.

The cottage.

C.

The TFSA.

D.

The RRSP.

Question 15

Maverick meets with Alyssa, an insurance agent, to review his life insurance needs. After completing the needs analysis, Alyssa suggests that Maverick purchase a $100,000 whole life insurance policy and add a critical illness (CI) benefit rider. Which of the following options is an advantage of adding the CI coverage as a rider instead of purchasing an individual CI policy?

Options:

A.

It covers more illnesses than an individual policy.

B.

Benefits are paid out as soon as the individual is diagnosed with a covered condition.

C.

It is less expensive than an individual policy.

D.

If he is diagnosed with a debilitating illness that does not endanger his life, he may still receive coverage.

Question 16

Bethenny meets with Harrison, an insurance agent, to review her life insurance needs. Bethenny is a single mother of a 3-year-old daughter named Emma. Bethenny's main concern is that Emma istaken care of financially if Bethenny were to die prematurely. Emma’s father Steve suffers from chronic alcoholism and is homeless. He has not been present in Emma's day-to-day life. After careful analysis, Harrison suggests that Bethenny purchase a $250,000 20-year term insurance policy. Given Bethenny's situation, who should she name as a beneficiary on her policy?

Options:

A.

Her estate.

B.

Emma.

C.

A trustee.

D.

Steve.

Question 17

Svetlana is a 45-year-old single mother with two children: Georgi 17; and Ingrid 13. The children's father, Vladimir, has a serious gambling problem and only visits them sporadically. Vladimir's younger brother Sergei, on the other hand, is a dependable and helpful uncle who helps Svetlana regularly with the children. Svetlana meets with Robert, an insurance agent to review her life insurance needs because she wants to make sure that her children are taken care of if she were to die prematurely. Robert suggests that she purchase a $200,000 policy. Who should she name as a beneficiary?

Options:

A.

Georgi and Ingrid but name Vladimir as a trustee.

B.

Georgi and Ingrid but name Sergei as a trustee.

C.

Sergei

D.

Vladimir

Question 18

Six years ago, when Kacey was working as an active firefighter, she purchased a $200,000 30-year term life insurance policy. At the time, the insurance company rated her policy. Recently, she changed roles and now works for the fire department’s public relations office, answering media calls and filling out paperwork. She meets with her insurance agent, Bernice, to ask if the insurer would consider reducing her premiums.

Options:

A.

The premiums cannot be increased once the policy is issued.

B.

The insurer cannot reduce the premium, but Kacey can apply for a new policy at a lower premium.

C.

The premiums can be reduced only if the policy has been in force for more than two years.

D.

Her premiums can be reduced since she is no longer a firefighter.

Question 19

Arianna has been an insurance agent with Ideal Life for over 15 years, always working hard to grow her client base and keep her existing clients happy. Last week, she prepared an elaborate insurance plan for Raphael, a potential new client. But when they meet, Raphael tells her he wants a second opinion. Arianna tells him that she cannot allow him to show or discuss details of her work with a potential competitor. She explains it's wrong for another agent to benefit from her work and knowledge.

Which of the following standards of conduct did Arianna contravene?

Options:

A.

Duties and obligations towards the public.

B.

Duties and obligations towards clients.

C.

Duties and obligations towards other representatives, firms, independent partnerships, insurers and financial institutions.

D.

Duties and obligations towards the profession.

Question 20

Melissa owns a disability insurance policy from Clarity Life. She makes her premium payment on the second day of each month, but this month, she misses the payment deadline. A week passes before she realizes her oversight. She makes a frantic call to Jonathan, a Clarity Life customer service representative. Jonathan explains about notices of termination. Which of the following responses is CORRECT?

Options:

A.

Melissa's policy was cancelled 24 hours after she missed her payment, and Clarity mailed her a notice of termination.

B.

Melissa's policy would only be cancelled 30 days after the due date of her missed premium payment.

C.

Melissa's policy has a grace period and would not be cancelled until 10 days after Clarity Life mails her a notice of termination.

D.

Melissa's policy has a grace period and would not be cancelled until 15 days after Clarity Life mails her a notice of termination.

Question 21

Candace, an insurance agent, met with her client Rebecca on March 15th to complete a life insurance application form. Rebecca applied for a T-10 $200,000 life insurance policy, she told Candace that she will wait for her policy to be accepted before making a premium payment. On April 10th, the application was accepted by the insurance company and Candace promptly called Rebecca to give her the good news. Candace delivered the policy to Rebecca on April 15th during the meeting, Rebecca gave Candace a cheque to cover her first premium and a void cheque to cover subsequent premium payments. Candace submitted the cheques to her manager on April 21st. When did Rebecca’s policy come into force?

Options:

A.

March 15th

B.

April 10th

C.

April 15th

D.

April 21st

Question 22

Andre, an insurance agent, meets with his client Jasper to discuss his $150,000 whole life insurance policy. Jasper is deeply indebted and needs at least $40,000 to cover his debt. Andre tells him about a company he knows that will be willing to give him $75,000 if he assigns his policy to them. Did Andre act appropriately?

Options:

A.

No, because Jasper is not allowed to assign his policy to an arms-length entity.

B.

No, because trafficking in insurance is discouraged by the insurance industry.

C.

Yes, because he is helping his client pay off his debt.

D.

Yes, as long as this practice is not illegal in his province of residence.

Question 23

Bernadette, a 27-year-old single woman, earns $78,000 annually as a production assistant. She meets with Howard, her insurance agent, to purchase an accidental death and dismemberment insurance contract. Bernadette fills out the application form, the application is accepted, and the effective date is the date of acceptance of the application. Why is the effective date of Bernadette’s policy the same as the date of acceptance?

Options:

A.

She has a low-risk profession.

B.

She is a woman.

C.

She is in her twenties.

D.

There is no medical underwriting.

Question 24

Trisha is new to the insurance industry and wants to understand the primary responsibility of the Canadian Insurance Services Regulatory Organizations (CISRO). Which of the followingstatements about CISRO is CORRECT?

Options:

A.

To administer the regulatory system, applicable to insurance intermediaries.

B.

To administer the enforcement of the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

C.

To help protect the integrity of the Canadian financial system.

D.

To provide clients with assistance to their enquiries and complaints pertaining to Canadian life and health insurance products and services.

Question 25

Dale meets with his last appointment of a busy workday. He is helping his client Larry fill out a disability insurance claim form. Larry suffered a heart attack a week ago and is at home recuperating. Larry will be unable to work for the next 6 months and needs the benefits as soon as possible to cover his expenses. The at-home appointment takes a little longer than scheduled and Dale finds himself rushing to his son’s big hockey tournament. In his haste, he puts Larry’s form in his briefcase and subsequently forgets to submit the form. Which responsibility did Dale breach?

Options:

A.

Integrity

B.

Competence

C.

Disclosure

D.

Duty of care

Question 26

Zaid married Baheya five years ago in Montreal. A year later, Zaid purchased two individual term-life insurance policies, one on his life and the second on Baheya’s life, each with a death benefit of $250,000. The marriage didn't last long and the couple divorced shortly thereafter. Baheya went on to marry Omar, and the new couple had a baby together, named Darwish.

Last week, Baheya died in a car accident. While settling her estate, Omar discovered that no beneficiary was designated on Baheya’s life insurance policy.

To whom will Baheya’s death benefit be paid?

Options:

A.

Zaid

B.

Omar

C.

Darwish

D.

Baheya’s succession

Question 27

Samir applied for a life insurance policy 18 months ago. At the time of the application, he was employed as an accountant. Samir quit his accounting job 6 months ago to become a professional scuba diver.

Which of the following statements about Samir’s life insurance policy is CORRECT?

Options:

A.

Samir must inform his insurer about his change of occupation within 6 months of the change.

B.

Samir is not required to declare his change in occupation because the policy is less than 2 years old.

C.

Regardless of whether Samir informs his insurer of his change in occupation, if he dies while scuba diving, he would not be covered.

D.

Samir has no obligation to notify the insurer of his change of occupation regardless of how old the policy is.

Question 28

Ontario residents, Juan and Maria, are a married couple approaching retirement. They have asked their representative, Carlow, to review the details of Maria’s defined benefit plan (DBPP).

Which of the following statements about Maria's pension is CORRECT?

Options:

A.

Maria would be entitled to an increased benefit if Juan waived his survivor benefit.

B.

Juan would be entitled to receive at least 50% of Maria’s pension upon Maria's death.

C.

With Juan's consent, Maria can choose to reduce the survivor benefit to 25% of her normal pension amount.

D.

Juan will be entitled to the survivor benefit even if they are separated at the time of Maria'sdeath.

Question 29

Nathalie worked for 25 years as an administrative assistant at a manufacturing company. When she left the company 10 years ago, she transferred the money that she accumulated from the company’s pension plan into a locked-in retirement account (LIRA). Now she is 60 years of age and would like to withdraw the money from the LIRA.

Under which of the following circumstances would Nathalie be allowed to withdraw her funds?

Options:

A.

She moved to Arizona last year.

B.

She is disabled and her life expectancy is reduced.

C.

She is retiring.

D.

She will start collecting QPP benefits.

Question 30

Benjamin is a financial security advisor working for the Larson Group. He is following a mandatory compliance training session given by Andrew, the compliance manager. Andrew explains the importance of following the Chambre de la sécurité financière code of ethics, and Benjamin would like to know to whom the code of ethics applies.

What is Andrew's CORRECT response?

Options:

A.

Financial planners and financial security advisors.

B.

Financial security advisors and their administrative assistants.

C.

Claims adjusters and group insurance plan advisors.

D.

Damage insurance agents and accident and sickness insurance representatives.

Question 31

Coraline is a landscape gardener who owns a disability insurance (DI) policy. The policy will pay her a $3,000 monthly benefit after a 90-day waiting period. She is diagnosed with cancer, and because she has to undergo months of chemotherapy, she will be unable to work. She calls Robin, her insurance agent, to inform him of her diagnosis. She would like to know more information about the claims process.

Which of the following statements is CORRECT?

Options:

A.

Coraline must contact her agent by phone within 30 days of learning about her diagnosis.

B.

Coraline has 30 days to provide the insurer with all of the information required to process the claim.

C.

The insurer must pay Coraline the benefit amount within 30 days after receipt of the proof of loss.

D.

The payment of the initial benefit to Coraline must occur within 30 days after the end of the waiting period.

Question 32

Ming-Na is a McGill University graduate interested in pursuing a career as an insurance of persons representative. She wants to know which piece of legislation sets out the definition and role of insurance of persons representatives.

Which of the options below is CORRECT?

Options:

A.

The Insurers Act.

B.

The Distribution Act.

C.

The Act respecting insurance.

D.

The Act respecting prescription drug insurance.

Question 33

Danny purchases a $1,000,000 whole life insurance policy. He names his three daughters, Donna-Joe, Stephanie, and Michelle, as revocable beneficiaries with each receiving one-third of the death benefit.

If Michelle predeceases Danny, and Danny did not have a chance to modify his beneficiary designation, how will Danny’s death benefit be paid out?

Options:

A.

Donna-Joe and Stephanie will each receive $500,000.

B.

Donna-Joe and Stephanie will each receive $333,333, and Michelle's estate will receive $333,333.

C.

Donna-Joe and Stephanie will each receive $333,333, and Danny's estate will receive $333,333.

D.

Danny’s estate will receive the entire $1,000,000 death benefit.

Question 34

Paola, an employee at Horizon Pharmaceuticals, was recently diagnosed with depression. She is unable to work and is receiving tax-free disability insurance benefits due to her condition. Paola is deeply indebted, and her creditors have been garnishing a portion of her pay for the last year. She is worried about her creditors also garnishing her disability benefit.

Can her disability benefits be seized by her creditors?

Options:

A.

Yes, disability insurance benefits are seizable.

B.

Yes, but creditors can only seize up to 50% of her benefit.

C.

No, because the benefits are tax-free.

D.

No, because she is disabled.

Question 35

Kirill purchases a $250,000 permanent life insurance policy on the life of his grandson, Dmitry. Kirill asks his wife Katya to pay the policy premiums and names his daughter, Natalya, as the subrogated policyholder. He does not name a beneficiary. Subsequently, Kirill dies without a will.

Who will become the new policyholder?

Options:

A.

The executor of Kirill's estate.

B.

Katya.

C.

Natalya.

D.

Dmitry.

Question 36

Gino, an insurance of persons representative, is cleaning his office and going through old files. He comes across a file from a former client, Nathan, who owned a 20-year term insurance policy that was cancelled 3 years ago. Nathan now has a different representative and Gino no longer has any contact with him. Gino would like to know if he can destroy Nathan's file.

Which of the following options is CORRECT?

Options:

A.

Yes, because Nathan transferred his affairs to another representative.

B.

Yes, because Nathan cancelled his policy 3 years ago.

C.

No, because he must wait until the file has been closed for at least 5 years.

D.

No, because he must wait until the file has been closed for at least 7 years.

Question 37

Jonas recently graduated with his engineering degree and is joining the Alberta Engineering Association. He is informed that the association offers a group plan to all members. Jonas wants to join the plan but wishes to know who will pay the premiums for the coverage.

Which of the following answers is CORRECT?

Options:

A.

The members must pay 100% of the premiums.

B.

The Association will pay 100% of the premiums.

C.

The premiums are split between the members and the association.

D.

Initially, the members must pay 100% of the premiums but after 3 years in the plan, the premiums are split with the association.

Question 38

Laekyn purchased an individual disability insurance policy 3 years ago from Awah, her insurance agent. Today, Awah receives a call from Laekyn, who says she is hospitalized following a suicide attempt. Laekyn says her doctor diagnosed her with bipolar disorder and expects she will be able to return to work in 3 months.

Will Awah be able to help Laekyn receive disability benefits?

Options:

A.

Yes, because the event occurred more than 2 years after the policy was purchased.

B.

Yes, because Laekyn contacted her as soon as she received her diagnosis.

C.

No, because the minimum waiting period on an individual disability policy is 90 days.

D.

No, because she is disabled due to a suicide attempt.

Question 39

Josephine visits her dentist in downtown Victoria, BC, to have a cavity filled. The procedure costs her $550 but the maximum fee for a standard filling, according to the provincial dental schedule, is $400. Josephine works for a company that offers employees group dental coverage with a yearly maximum of $1,000 and an 80% co-insurance factor.

How much will Josephine receive from the insurer for her procedure?

Options:

A.

$0

B.

$320

C.

$400

D.

$440

Question 40

Amani owns Amani's Passions, an eco-friendly cosmetics company she started in her garage three years ago. The business is booming—so much so that Amani's Passions recently hired over 20 employees to keep up with demand. Now Amani wants to set up a group insurance plan for her staff.

Whose role is it to solicit quotes from insurers and put the right plan in place?

Options:

A.

Amani's Passions' human resources department.

B.

The group insurance provider selected by Amani.

C.

The group plan sponsor.

D.

The group broker.

Question 41

Dominic suffers a heart attack on October 1 and dies a little over a month later, on November 7. At the time of his death, he owned a $150,000 critical illness (CI) insurance policy, purchased 10 years earlier. Dominic never failed to pay the $100 monthly premium. When he died, the insurer had not yet issued the benefit payment.

How will the CI benefit be treated?

Options:

A.

It will not be paid.

B.

It will be paid to Dominic’s next of kin.

C.

It will be payable to Dominic’s estate.

D.

Dominic’s estate will receive a return of premiums.

Question 42

Juniper, 69, suffered a stroke a few weeks ago which left her partially paralyzed and has severely reduced her mobility. Since the stroke, she is unable to leave her home. She benefits from regular visits from nurses, massage therapists, and housekeepers. Juniper wants to claim the services on her long-term care (LTC) insurance policy and would like to know how the claim will be processed and paid.

Which of the following answers is CORRECT?

Options:

A.

The insurer will pay the nurse and the massage therapist directly and Juniper will have to pay thehousekeeper out of pocket.

B.

Juniper will have to pay for all of the services first and then submit the receipts for all qualifying expenses to her insurer for reimbursement under the home care clause of her LTC policy.

C.

The insurer will pay for all of the services directly.

D.

Juniper will have to pay for all the services, but she could only claim for reimbursement of the costs of the nursing care, under the home care clause of her LTC policy.

Question 43

Constantin is a 47-year-old marketing manager earning an annual salary of $175,000, who, together with his husband, recently purchased a house. A few years ago, Constantin was terminated from his previous position, and it took him two years to find similar employment in his field. The prolonged lack of income caused him to accumulate substantial debt. Today, after several years of sensible budgeting, the only debt remaining is his mortgage. He purchased disability and life insurance on the mortgage at the bank.

Given this information, what is Constantin's greatest financial risk?

Options:

A.

Loss of income.

B.

Lower standard of living.

C.

Unexpected expenses.

D.

Debt.

Question 44

Dora meets with the following clients, each of whom fills out a disability insurance application:

• Scott, a ski instructor who skydives every weekend in the summer,

• Lamar, a librarian who drives to work daily and spends his free time collecting stamps and watching nature shows,

• Timothy, an administrative assistant who walks 30 minutes each way to and from work, and

• Yashar, an accountant who participates in 5 online chess competitions a week and studies chess in his spare time.

All else being equal, which of Dora’s clients will qualify for the most favorable insurance premium?

Options:

A.

Scott

B.

Lamar

C.

Timothy

D.

Yashar

Question 45

Jordan, a group insurance agent, meets with Nancy, a commercial berry grower in Saskatoon, to renew her company's group insurance plan. When the plan was established four years ago, Nancy had 20 employees. She now has over 50 employees, many of whom are unhappy with the plan. Jordan wants to rectify this situation to everyone’s satisfaction but is not sure how to begin.

Which of the following options indicates the first step that Jordan should take?

Options:

A.

Ensure that the plan is a non-contributory plan.

B.

Switch the plan to another insurer.

C.

Identify satisfaction levels with support and turnaround time with claims.

D.

Cancel the company's group insurance plan.

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Total 150 questions