Pegasystems PEGACPBA88V1 Dumps

To meet the requirement that transaction disputes must be resolved within 3 days, you need to set the deadline in the service level agreement (SLA) to 3 days. The deadline specifies the maximum time allowed to resolve the transaction disputes, ensuring that the case is handled within the required timeframe.

Lock the application after 20 minutes of inactivity: You can configure security settings in a mobile channel to automatically lock the application after a specified period of inactivity to enhance security.

To configure a parent case to continue independently of its child cases, you need to adjust the Wait step settings in the parent case. By configuring the Wait step so that users can continue with the parent case process regardless of the child case status, the parent case does not need to wait for the child cases to reach a certain status or be resolved. This allows for parallel processing where the parent case progresses independently of the child cases.

In Pega, optional actions allow users to perform actions that are not part of the primary process flow but can be performed if needed. This is particularly useful for updating user profile information which may not always be required during the order placement stage. By adding a set of optional actions to the case workflow, customers can update any of the user profile pages individually without disrupting the main flow of the case.

 Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.

 Identify key risks with the technical architecture: Before moving to the next phase, it is important to identify and assess any risks associated with the technical architecture. This allows the team to develop mitigation strategies and ensure that the architecture supports the business requirements and can scale appropriately.

To route cases to specific loan officers based on loan type using business logic, the following steps are typically used in Pega:

Use Decision Rules: Define a decision table or decision tree that maps loan types to specific operators (loan officers).

Configure Routing in the Flow: In the flow rule, configure the assignment shape to use the decision rule to determine the routing based on the loan type.

Route to Operator: Use the "To Operator" routing option, and apply the decision logic to dynamically determine the operator (loan officer).

In this case:

For mortgage loans, the decision rule routes the case to Adam Ross.

For automobile loans, the decision rule routes the case to Julia Samuels.

For equity line loans, the decision rule routes the case to Don Smith.

References:

Pega Academy: Assignments and Routing

Pega Decision Management: Using Business Logic for Routing

Decision tables in Pega are ideal for situations where you need to apply multiple conditions to arrive at a decision. They are best used when you have a limited number of conditions and actions that result in a discrete set of outcomes.

B. A dance studio recommending a membership type based on the number and type of dance classes is suitable for a decision table. The number and type of classes can be mapped to specific membership types in a table format where each row represents a possible scenario and outcome.

D. A hair care company suggesting a line of products based on various attributes such as hair type, scalp moisture, hair moisture, and whether it is color-treated is also suitable for a decision table. Each combination of attributes can correspond to a specific product recommendation, making a decision table an efficient way to handle these rules.

References:

Pega Decision Management Overview

Pega Academy: Decision Table Rules

To sort the cases so that the case with the most recent create date appears at the top, you need to select the Highest to Lowest sort type for the Create Date column.

Select Highest to Lowest sort type: This ensures that the most recent date is listed first and the oldest date is listed last.

References:

Pega Academy: Report Definitions

Pega Documentation: Sorting Data in Reports

Import stories: When populating the backlog directly from a spreadsheet, the correct approach is to import the stories. Pega allows for importing user stories from spreadsheets to efficiently populate the backlog.

Use a visibility condition on the mobile phone number field to determine whether to show the field: In Pega, visibility conditions are used to control the display of UI elements based on specific conditions. In this case, you would configure the visibility condition on the mobile phone number field to display it only when the checkbox for subscribing to the text messaging service is selected.

In Pega, the status of a case can be updated based on actions taken within the process. The status change to "Pending-Investigation" is tied to the completion of the "Review claim" step:

Review Claim Step Configuration: The "Review claim" step is configured to set the case status to "Pending-Investigation" upon its completion.

Status Change Trigger: The status update happens automatically when the "Review claim" step completes, indicating that the case is now waiting for the investigation to be performed.

This ensures that stakeholders are aware of the case's progress and that the system correctly reflects the current state of the case.

References:

Pega Academy: Configuring Case Status

Pega Documentation: Steps and Processes

The Insert Property feature in the Send email step allows you to include dynamic data, such as the case ID, directly into the email body. This ensures that the case ID is automatically included in the email without requiring manual entry or additional processes. By configuring the Send email step to use the Insert Property feature, you can ensure that the case ID is included in the survey email sent to the customer.

Project delivery leader: The Project Delivery Leader is responsible for overseeing the project plan, managing resources, and ensuring that project milestones are met. They play a key role in verifying the project plan and adjusting schedules to manage expectations and ensure timely delivery.

 Constellation design system improves context switching or multitasking: The Constellation design system in Pega enhances user experience by providing a design that supports efficient context switching and multitasking, making it easier for users to navigate and manage multiple tasks.