PeopleCert CASM Dumps

The Sprint Review focuses on inspecting the increment and adapting the backlog, not on identifying improvement actions for the team.

A.Correct. Discussions on successes are part of the Sprint Review.

B.Correct. Challenges faced during the Sprint are addressed in the Sprint Review.

C.Incorrect.Reflection on what to do differently is a key focus of the Sprint Retrospective, not the Sprint Review.

D.Correct. Reviewing the state of the backlog is a central activity in the Sprint Review.

References:

Scrum Guide 2020: Sprint Review and Retrospective distinctions.

Effective planning for a practice or microprocess involves setting measurable outcomes and prioritizing tasks to ensure value delivery.

A.Correct. Metrics are vital to track progress and evaluate the impact of improvements.

B.Correct. Prioritizing the next steps helps the team focus on delivering value incrementally.

C.Incorrect. Agile discourages creating overly detailed plans, favoring adaptability.

D.Correct.Both metrics and prioritization are critical outcomes of effective planning.

References:

ITIL 4: Metrics and priorities in process improvement.

Scrum Guide 2020: Planning and prioritization principles.

In Scrum and Agile practices, the decision to release an increment typically lies with theProduct Owner (or Agile Practice Owner in service contexts)because they are responsible for maximizing the value of the product and ensuring alignment with business needs.

A.Incorrect. While the team delivers the increment, the release decision is outside their authority.

B.Correct.The Agile Practice Owner is accountable for ensuring that a release aligns with business goals and customer needs.

C.Incorrect. The Agile Service Manager focuses on process facilitation, not increment releases.

D.Incorrect. The team supports increment development, but the release decision remains with the Agile Practice Owner.

References:

Scrum Guide 2020: Role of the Product Owner in release decisions.

Sustaining improvements in Agile Service Management requires fostering a culture of learning, feedback, and collaboration. Simplyincreasing the velocity of teamsdoes not inherently sustain improvements and can sometimes lead to burnout if not managed properly.

A.Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which sustains improvements.

B.Correct.While increasing velocity is desirable, it does not directly sustain improvements and may have negative impacts without adequate support.

C.Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.

D.Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in sustaining improvements.

References:

ITIL 4: Continuous Improvement principles.

Scrum and Agile: Importance of sustainable delivery practices.

The Agile Service Manager primarily serves the team byremoving impedimentsthat block progress and ensuring smooth delivery. Let’s assess the options:

A.Incorrect. While customer focus is important, this responsibility lies with the Product Owner or similar roles, not primarily the Agile Service Manager.

B.Incorrect. Writing user stories is a responsibility of the Product Owner or team members, not the Agile Service Manager.

C.Correct.The Agile Service Manager supports the team by identifying and eliminating obstacles to ensure their progress and efficiency.

D.Incorrect. While some aspects are relevant, only C accurately reflects the primary role of an Agile Service Manager.

References:

Scrum Guide 2020: Role of the Scrum Master in removing impediments.

TheDefinition of Done (DoD)is a shared understanding of what constitutes completeness for a backlog item or increment, ensuring transparency and quality.

A.Incorrect. This describes Sprint requirements, not the Definition of Done.

B.Correct.The DoD is an agreement among the team about the criteria that must be met for work to be considered done.

C.Incorrect. The Sprint Review reflects completed work but does not define the DoD.

D.Incorrect. Completing work for a Sprint doesn’t necessarily mean adhering to the DoD.

References:

Scrum Guide 2020: Definition of Done.

The Agile Service Manager serves the organization byfostering agilityand improving the ability to respond to change effectively.

A.Correct.The Agile Service Manager’s role includes driving organizational agility by aligning processes and practices with Agile principles.

B.Incorrect. While Agile values outcomes over artifacts, this is a broader principle, not the primary focus of the Agile Service Manager's service to the organization.

C.Incorrect. Ensuring customer focus is more specific to the team and Product Owner roles.

D.Incorrect. The Agile Service Manager serves both the team and the broader organization by aligning efforts with strategic goals.

References:

ITIL 4: Agile Service Management as part of organizational agility.

SAFe Framework: Role of leaders in promoting enterprise agility.

Agile Process Improvement emphasizes iterative, value-driven enhancements to processes, but it avoids unnecessary bureaucracy, such as overly comprehensive documentation.

A.Correct. Agile focuses on identifying and mitigating bottlenecks or constraints to optimize workflow.

B.Correct. Regular reviews, such as retrospectives, are essential to continuous improvement.

C.Incorrect.While documentation is important, Agile prefers documentation that is "just enough" to support collaboration and delivery, avoiding overly comprehensive updates.

D.Correct. Aligning processes with Agile values ensures that improvements drive responsiveness, flexibility, and customer satisfaction.

References:

Agile Manifesto principle: "Working software over comprehensive documentation."

Lean and Agile Process Improvement strategies in ITIL 4 and SAFe.

ITIL 4 defines specific guiding principles that help organizations adopt and adapt practices in a service management context. Let’s analyze the options:

A.Correct. “Start where you are” encourages building upon existing capabilities instead of starting from scratch.

B.Incorrect.While understanding flow is crucial in Lean practices, this specific phrasing is not an ITIL guiding principle. ITIL focuses more on holistic principles such as collaborationand iteration.

C.Correct. “Progress iteratively with feedback” reflects Agile and Lean practices in ITIL, ensuring incremental improvements with customer input.

D.Correct. Collaboration and visibility are key to ITIL 4 principles, promoting shared understanding and transparency.

References:

ITIL 4 Guiding Principles: Axelos ITIL 4 Foundation materials.

Agile Process Engineering focuses on adaptability and iterative design, aligning future iterations with current needs and business conditions.

A.Correct.Agile evolves based on current feedback and conditions, enabling flexibility and continuous improvement.

B.Incorrect. Agile avoids linear, sequential approaches, favoring iterative cycles.

C.Incorrect. Agile does not define all requirements upfront; it adapts as new needs emerge.

D.Incorrect. Agile minimizes documentation, focusing on value delivery over rigid processes.

References:

Scrum Guide 2020: Iterative and incremental development.

ITIL 4: Agile Service Management and adaptability.

Practice Backlog Refinement involves continuous improvement of the backlog to ensure it is actionable and aligns with team goals.

A.Correct. Refinement involves adding detail to user stories to make them ready for implementation.

B.Correct. During refinement, outdated or irrelevant user stories are removed to maintain backlog clarity.

C.Correct. Refinement helps prioritize and prepare user stories for inclusion in the next Sprint.

D.Correct.All of these actions are part of the refinement process.

References:

Scrum Guide 2020: Backlog Refinement process.

In Scrum,Sprint Planningis the event where the team collaborates to define the Sprint Goal and decide which items from the Product Backlog will be worked on during the Sprint. This marks the formal beginning of the Sprint.

A.Correct.Sprint Planning kicks off the Sprint by setting its goals and scope.

B.Incorrect. "Sprint Start" is not an official Scrum term.

C.Incorrect. Sprint Review happens at the end of the Sprint to inspect the increment.

D.Incorrect. The Daily Scrum occurs every day during the Sprint but does not mark its start.

References:

Scrum Guide 2020: Sprint Planning