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Salesforce Marketing-Cloud-Account-Engagement-Consultant Dumps

Salesforce Certified Marketing Cloud Account Engagement Consultant (SU24) Questions and Answers

Question 1

Select three available Marketing Cloud Account Engagement Editions

Options:

A.

Marketing Cloud Account Engagement Growth

B.

Marketing Cloud Account Engagement Plus

C.

Marketing Cloud Account Engagement Professional

D.

Marketing Cloud Account Engagement Advanced

E.

Marketing Cloud Account Engagement Ultimate

F.

Marketing Cloud Account Engagement Standard

Question 2

Lenoxsoft currently uses a Salesforce workflow to continually look for old and new leads that meet certain criteria under Job title and Industry, and adds them to a Salesforce campaign. The Marketing Cloud Account Engagement connector is verified and their existing Salesforce records have been reviewed, but they have yet to sync this data to Marketing Cloud Account Engagement. Lenox wishes to replicate this process within Marketing Cloud Account Engagement with the following requirements: - Prospects with a job title of "CEO" and Industry of "Software" are added to the Salesforce campaign. Based on those requirements, which steps should Lenoxsoft prioritize to replicate their process?

Options:

A.

Create a dynamic list to sync prospects from Salesforce. Build an Automation rule with criteria :: Job Title:: CEO :: Industry:: Software, action :: add to the Salesforce campaign.

B.

Import a .csv file of prospects. Build an Automation rule with criteria :: Job Title :: CEO :: Industry :: Software, action :: add to Salesforce Campaign

C.

Create a dynamic list to sync prospects from Salesforce. Build a segmentation rule with the criteria :: Job Title :: CEO :: Industry :: Software, action :: add to the Salesforce campaign.

D.

Import a .csv file of prospects. Build an Segmentation rule with criteria :: Job Title:: CEO :: Industry :: Software, action :: add to Salesforce Campaign

Question 3

With Marketing Cloud Account Engagement, what is the recommended way to measure the success of an email campaign?

Options:

A.

Click Through rate

B.

Email Complain Rate

C.

HTML Open Rate

D.

Spam complaints.

Question 4

Is it possible to split Dynamic List to other Dynamic Lists?

Options:

A.

True

B.

False

Question 5

Which two features would indicate LenoxSoft's Marketing Cloud Account Engagement instance has been authenticated and is ready to send emails?

Choose 2 answers

Options:

A.

A green check mark next to the domain key policy

B.

A green check mark next to the FBS registration ID

C.

A green check mark next to the Salesforce Connected user

D.

A green check mark next to the domain SPF record

Question 6

How many variations of Dynamic Content it is possible to create

Options:

A.

A-Z (25)

B.

A-C (3)

C.

10

D.

A/B (2)

Question 7

LenoxSoft has a "Demo Request" landing page that is getting a lot of views, but not very many submissions. The marketing manager has the following requirements:

• Receive a notification when prospects view the page, but do not submit to see if they can retarget.

• Receive one notification per prospect.

How should a consultant accomplish this in Marketing Cloud Account Engagement?

Options:

A.

Dynamic list of all prospects who have viewed the landing page > Completion action on the form to

remove prospects from the list upon form submission > User monitors list.

B.

Page action on the landing page to notify user upon view and add to list > Automation rule to remove from same list when form is submitted and notify user again.

C.

Dynamic list of all prospects who have submitted the form > Dynamic list of all prospects who have

viewed landing page > User exports both lists and compares.

D.

Completion action on the form to tag "Submitted" > Automation rule to notify user with criteria of "Demo Request" landing page was viewed and tag isn't "Submitted".

Question 8

Is it possible to split Dynamic Lists into more than two Static Lists?

Options:

A.

True

B.

False

Question 9

Which are true about Custom Objects in Marketing Cloud Account Engagement

Options:

A.

You can create and sync a custom object from anything that is linked to a contact, lead, or account in your CRM

B.

You can create and sync a custom object from any object in Salesforce

C.

You can create and sync a custom object from anything that is linked lead and contact, but can't be linked to account due to high risk of errors

D.

You can create and sync a custom object from anything that is linked to a contact, lead and account in your CRM at the same time

Question 10

LenoxSoft dispatches service technicians to customer locations when their hardware is malfunctioning. After a service call, a customer service satisfaction rating is recorded and stored on the Case object in Salesforce. The LenoxSoft marketing team would like to use a high (>8) rating to classify a prospect as "Satisfied." Satisfied customers need to be automatically added to a specific engagement program for future up-selling.

What process would accomplish this in Marketing Cloud Account Engagement?

Options:

A.

Lookup field to copy the satisfaction rating from cases to contacts and map that field to Marketing Cloud Account Engagement prospects > Dynamic list where prospects match when the prospect has a satisfaction rating over 8 > Use the dynamic list as the recipient list on an engagement program

B.

Marketing Cloud Account Engagement custom object mapped to the Case object > Dynamic list where prospects match when the

Case prospect custom object has a satisfaction rating over 8 > Use the dynamic list as the recipient

list on an engagement program

C.

Marketing Cloud Account Engagement custom object mapped to the Case object > Static list and add all prospects whose Case

prospect custom object has a satisfaction rating over 8 > Use the static list as the recipient list on

an engagement program

D.

Workflow to copy the satisfaction rating from cases to contacts and map that field to Marketing Cloud Account Engagement

prospects > Static list and add prospects who have a satisfaction rating over 8 > Use the static list as the recipient list on an engagement program

Question 11

Which are true about Salesforce Engage

Options:

A.

Before you can set up Salesforce Engage, you must have a verified Salesforce-Marketing Cloud Account Engagement connector

B.

Salesforce Engage is not supported for Salesforce sandbox accounts

C.

Salesforce Engage is an app mainly for Sales to stay up to date with Prospect actions

D.

You can download Salesforce Engage App on your desktop or phone (Mac,Windows)

E.

You can use Salesforce Engage with Gmail by downloading an extension

Question 12

There is Custom Field Type in Marketing Cloud Account Engagement called Email

Options:

A.

True

B.

False

Question 13

How often does Marketing Cloud Account Engagement check for changes in Salesforce

Options:

A.

5 minutes

B.

1 hour

C.

2 minutes

D.

10 minutes

Question 14

LenoxSoft offers two distinct product lines, each with its own sales team.

Based on prospect activity, what is the recommended way to provide each sales team with relevant prospect interest in each product line?

Options:

A.

Create emails with links to whitepapers for each product line and create completion action to increase the prospect's score by 10 for one product line and 20 for the other.

B.

Create scoring categories for each product line that calculates points based on the prospect's interaction with marketing assets related to those product lines.

C.

Create completion actions on every asset to tag prospects based on the product line they are interested in, filtering the score report by that tag.

D.

Create page actions on each product line's web pages to notify users and increase score when prospects visit each product line's section of the website.

Question 15

There is Custom Field Type in Marketing Cloud Account Engagement called Email

Options:

A.

True

B.

False

Question 16

LenoxSoft currently has prospect and customer data located in their current email provider, spreadsheets from events, Salesforce, and LenoxSoft proprietary software. Specifically regarding their current email provider, what do you need to know before importing into Marketing Cloud Account Engagement to ensure a high deliverability rate in their initial Marketing Cloud Account Engagement email sends. Choose 2 answers:

Options:

A.

Identify the currently mailable and unmailable prospects in their current email provider.

B.

How many emails a month were sent from the current email provider

C.

The date LenoxSoft last compared data between the email provider and Salesforce.

D.

When was the last time a prospect was emailed in their current email provider.

Question 17

A Marketing Cloud Account Engagement administrator wants to enable the Engage Sales Tools page in Salesforce. Which two resources are available via this page in Salesforce? Choose 2 answers to set Engage

Options:

A.

Campaign send limits

B.

A link to Salesforce Engage training resources

C.

A link to assign licenses and permission sets

D.

A link to download Engage Alerts for Mac

Question 18

When mapping fields between Marketing Cloud Account Engagement and Salesforce how can you control the synchronization? [Choose one answer]

Options:

A.

Use Salesforce's value

B.

Use Marketing Cloud Account Engagement's value

C.

Use the most recently updated record

D.

All of the above

Question 19

What are available Data Formats in Marketing Cloud Account Engagement Form Fields

Options:

A.

Text

B.

Number

C.

Email

D.

Phone

E.

Email with valid mail server

F.

Email not from ISPs and free email providers

G.

Date

Question 20

"What record page layouts can the Send Engage Email button be added to?

Options:

A.

Opportunity

B.

Case

C.

Contract

D.

User

Question 21

LenoxSoft utilizes Marketing Cloud Account Engagement Business Units. A marketing associate is no longer able to find a set of leads in their business unit (BU) and noticed they now appear in another BU.

Which two reasons could explain why this happened?

Choose 2 answers

Options:

A.

The leads have been reassigned to a user who does not exist in that BU.

B.

The field value the Marketing Data Sharing rule criteria is defined by has been updated on the lead records.

C.

The Marketing Data Sharing rule has changed and the leads no longer match the criteria.

D.

The prospects submitted a form that updated the field controlling the Marketing Data Sharing rule for leads.

Question 22

Which one is Marketing Cloud Account Engagement Video Connector

Options:

A.

YouTube

B.

Wistia

C.

Vimeo

D.

Dailymotion

Question 23

Select available Social Posting Connectors

Options:

A.

Facebook

B.

Twitter

C.

Linkedln

D.

Zone

E.

WhatsApp

F.

Instagram

G.

Tumblr

Question 24

LenoxSoft would like to enable the Google AdWords connector in Marketing Cloud Account Engagement. Which of the following would you NOT advise them on before they enable the connector?

Options:

A.

They should ensure their URL structures can handle parameters before verifying the connector.

B.

The connector cannot be linked directly to an MCC account.

C.

The connector will update all of their AdWords ads to include the tracking parameter, including those that were deleted or disabled.

D.

The connector will make copies of their AdWords ads (not including those that were deleted or disabled) and include the tracking parameter in the URL for the new versions.

Question 25

LenoxSoft recently enabled Marketing Cloud Account Engagement Campaign Influence Attribution Models in Salesforce. They want to understand which campaigns their prospects are interacting with right before an opportunity closes.

Which Campaign Influence Attribution model should they reference to understand this?

Options:

A.

First Touch Model

B.

Even Attribution Model

C.

Last Touch Model

D.

Salesforce Model

Question 26

LenoxSoft's marketing team wants to use one repeating program to continually nurture cold and unengaged leads, but wants the content for the emails sent through the program to be tailored based on how many times the prospect has entered the program.

They have decided to create a custom field called "Repeated Engagement" and increment that field by +1 each time a prospect enters the program.

Using this method, how should the team meet this need?

Options:

A.

Create an automation rule that adds prospects to static lists to feed new programs after each entry.

B.

Create dynamic content based on the "Repeated Engagement" field for use in the emails sent in the program.

C.

Use rule steps to send prospects down unique paths in the program based on the "Repeated Engagement" field value.

D.

Use the "Repeated Engagement" field to both suppress prospects from the original program and add them to new programs.

Question 27

Upon provisioning Marketing Cloud Account Engagement, LenoxSoft's Salesforce administrator identifies that a new user, B2BMA Integration, is created. What would be the explanation for this new user?

Options:

A.

B2BMA Integration is an automatically provisioned user that sends data to Einstein Analytics for B2B Marketing.

B.

B2BMA Integration is an automatically provisioned user that enables user sync from Salesforce to Marketing Cloud Account Engagement.

C.

B2BMA Integration is an automatically provisioned user that connects to Salesforce to sync data.

D.

B2BMA Integration is an automatically provisioned user that creates Engagement History objects in Salesforce.

Question 28

What access should sales and marketing users have to access embedded analytics dashboards?

Options:

A.

The "Analytics View Only Embedded App" permission set license

B.

Marketing Cloud Account Engagement Administrator user role and the Marketing Cloud Account Engagement Permission set assigned

C.

Marketing Cloud Account Engagement Permission Set and "View Reports" Marketing Cloud Account Engagement user permission

D.

Marketing Cloud Account Engagement user connected to a Salesforce user through User Sync

Question 29

What type of fields are not supported by the Marketing Cloud Account Engagement sync

Options:

A.

Geolocation

B.

Lookup Relationship

C.

Date/Time

D.

Time

E.

Text Area (Rich)

F.

Date/Time

G.

Formula

Question 30

How many Engagement Programs can run at one time

Options:

A.

Always 100

B.

Marketing Cloud Account Engagement Growth Edition: 20 Marketing Cloud Account Engagement Plus Edition: 100 Marketing Cloud Account Engagement Advanced Edition: 200

C.

Marketing Cloud Account Engagement Growth Edition: 100 Marketing Cloud Account Engagement Plus Edition: 150 Marketing Cloud Account Engagement Advanced Edition: 200

D.

Marketing Cloud Account Engagement Growth Edition: 20 Marketing Cloud Account Engagement Plus Edition: 50 Marketing Cloud Account Engagement Advanced Edition: 100

Question 31

LenoxSoft has very specific lead qualification criteria that must be met before assigning prospects to a sales rep:

• The prospects must be located in Georgia or Florida.

• The prospects must submit their "Request a Demo" form.

When this criteria is met, they want to automatically assign the prospects to a sales rep. "State" is a required field on the "Request a Demo" form.

How should LenoxSoft automate assigning these leads?

Options:

A.

Create a completion action on the "Request a Demo" form with the action to assign to user.

B.

Add a completion action on the form to notify Admin, who manually assigns the prospect.

C.

Export the form submission report and import, assigning to the correct user upon import.

D.

Run an automation rule to assign based on the "Request a Demo" submission and State field.

Question 32

What task should be completed to surface engagement history metrics on campaigns after enabling connected campaigns and assigning the correct permissions?

Options:

A.

Add engagement history lightning component to lead & contact page layouts.

B.

Add emails to campaign start displaying engagement history metrics on campaigns.

C.

Add engagement history activity related lists to lead & contact page layouts.

D.

Add engagement history metrics related lists to campaign page layouts.

Question 33

LenoxSoft wants to see all the Accounts that were closed last month on the Account Based Marketing dashboard in B2B Marketing Analytics.

What dashboard feature should be used?

Options:

A.

Select the dropdown filter "Closed Date" and "Last Month" to view all Accounts closed in the last month.

B.

Filter the dashboard by the highest sales activity in the Sales Activities by Accounts chart.

C.

Select the "Accounts" filter that allows filtering by accounts created within the last month.

D.

Select the win percentage in the Revenue Win Percentage donut chart so the Accounts will be faceted by won deals.

Question 34

"LenoxSoft's marketing team developed a cross-selling engagement studio program for customers who have 1 or more of their products. They want to empower sales users who have Salesforce Engage licenses to make sure their contacts are included in the program.

What is the best way to allow sales to accomplish this?

Options:

A.

Add contacts to the program's Campaign as campaign members.

B.

Export contacts from Salesforce and import them into Marketing Cloud Account Engagement.

C.

Use the Add to List completion action on forms.

D.

Use the Add to Nurture action on page layouts.

Question 35

It is possible to assign certain Prospect to selected Scoring Category

Options:

A.

True

B.

False

Question 36

LenoxSoft uses Salesforce Campaigns and wants to make sure their reports reflect engagement driven by Marketing Cloud Account Engagement marketing efforts as well as Salesforce driven activity on the campaign.

Which features should they enable and utilize?

Options:

A.

Connected Campaigns and Campaign Influence

B.

Salesforce User Sync and Campaign Influence

C.

Connected Campaigns and Engagement Studio

D.

Campaign Influence and Marketing Data Sharing

Question 37

LenoxSoft wants to notify the US East region and the US West region of the companies visiting the LenoxSoft website each day, whether or not a person has ever been identified by an email address.

How should this be set up?

Options:

A.

Configure Users > Send daily visitor activity emails by state

B.

Configure Users > Send daily prospect activity emails by owner

C.

Configure Users > Send Salesforce Engage report emails by team

D.

Configure Users > Send starred prospect activity alerts by owner

Question 38

What should be used to match users between Salesforce and Marketing Cloud Account Engagement when enabling User sync?

Options:

A.

User email address

B.

Marketing Cloud Account Engagement user ID

C.

Salesforce username

D.

CRM ID

Question 39

LenoxSoft wants to test all elements of their email, including variable tags, link clicks, and how the email looks on all email. Which testing strategy should you recommend to the all the elements?

Options:

A.

Use individual email test

B.

Use multivariate test & Review email preview

C.

Use rendering test and send to Test List

D.

Use A/B test

Question 40

LenoxSoft has a Product Interest form where prospects can select a field value for which product lines they are interested in. The company wants that form field to automatically add prospects to a list for the product line they are interested in. If they select "Product Line A," it will add them to the "Product Line A" list. If the prospect field value doesn't contain "Product Line A," they would also like them to be removed from the list.

Which automation tool in Marketing Cloud Account Engagement should be used?

Options:

A.

Dynamic list

B.

Completion action

C.

Automation rule

D.

Segmentation rule

Question 41

A Marketing Cloud Account Engagement customer uses a lot of landing pages for their lead generation strategy. They are creating a layout template and importing in HTML from their website to customize the look and feel of their landing pages. When placing a Marketing Cloud Account Engagement form on their Marketing Cloud Account Engagement landing page using this layout template, the form doesn't appear.

What could be the issue?

Options:

A.

The landing page on a browser with the cookies cleared was not tested.

B.

The same layout template on both the form and the landing page was not used.

C.

The %%content%% variable tag in the layout template code was missing.

D.

The form HTML embed code in the layout template code was not used.

Question 42

LenoxSoft wants to add 50 points to the scores for prospects who attended a webinar last month. How would you advise them to accomplish this?

Options:

A.

Create a new automation rule.

B.

Create a new segmentation rule.

C.

Add a completion action to the form the prospects completed to register for the webinar.

D.

Select all prospects in the webinar attendees table and use the table action at the bottom to add to their scores.

Question 43

Which are Actions Available with Salesforce Connector (Choose three)

Options:

A.

Add to Salesforce campaign

B.

Assign prospect to queue

C.

Assign prospect via Salesforce active assignment rule

D.

Create a Salesforce event

E.

Delete a Salesforce task

Question 44

You have been asked to create a form that gathers information from prospects. This information should be available in Marketing Cloud Account Engagement as well as a custom build community site. How would you achieve this?

Options:

A.

Create a website form that integrates with a Marketing Cloud Account Engagement form handler, details are submitted to the community site using Marketing Cloud Account Engagement API.

B.

Create a website form that submits the details to the community site and integrate it with a Marketing Cloud Account Engagement form handler.

C.

Create a Marketing Cloud Account Engagement form and via an automation rule submit the details to the community site.

D.

Create a Marketing Cloud Account Engagement form and via completion actions submit the details to the community site.

Question 45

When you go to View HTML code section at selected Form record you can only see the iframe tag

Options:

A.

True

B.

False

Question 46

LenoxSoft is using a repeating Engagement Studio program to send prospects who complete a specific form a series of emails, increase the prospect score when the emails are engaged with, and notify an assigned user if the call to action in the email is completed. Prospects should only repeat the program when the form is completed again.

How should LenoxSoft add the prospects?

Options:

A.

By using a static list on the form's completion action that is used as the recipient list on the program, then remove prospects from the static list before every end step in the program.

B.

By using an automation rule to add prospects to a static list based on the form being completed, then use that list as the recipient list on the program.

C.

By creating a dynamic list based on the form being completed and use that list as the distribution list on the program.

D.

By using a static list on the form's completion action, then start the program with a "Form Completed" trigger so only prospects who completed the form will get the follow up actions.

Question 47

One of LenoxSoft's goals is to effectively use engagement studio programs to continuously reengage cold leads until they become active. To do so, the marketing team needs to build a list of cold prospects.

What is the optimal use case to segment these prospects?

Options:

A.

Run an Automation rule where the criteria is " Prospect Time Last activity Days ago is greater than 90 day."

B.

Run a Segmentation rule where the criteria is "Prospect Time Last activity Days ago is greater than 90 days".

C.

Run a Dynamic List where the criteria is "Prospect Time Created Days ago is greater than 90".

D.

Run a Dynamic List where the criteria is "Prospect Time Last activity Days ago is greater than 90".

Question 48

Do hard bounces need to be removed from lists

Options:

A.

True

B.

False

Question 49

LenoxSoft operates in both North America and Europe and has separate Marketing Cloud Account Engagement Business Units (PBUs) for each country within each region. The Chief Marketing Officer who oversees both regions wants to ensure that the assets are as personalized as possible to their respective country.

What could LenoxSoft marketers create for each region to meet this requirement?

Options:

A.

Assets that adhere to GDPR best practices in the European BUs and CAN-SPAM best practices in the

North American BUs.

B.

Multiple tracker domains within each BU that are country specific. Apply country relative tracker

domains to assets delivered in each country.

C.

A tracker domain that is not specific to any given region or country and apply it to the assets used

in both the European and North American BUs.

D.

A tracker domain specific to the European region and an additional tracker domain specific to the North American region.

Question 50

LenoxSoft has an event coming up and wants to have a landing page to collect registrations. They want to create the page using a drag-and-drop experience and don't want to use any HTML or CSS.

How should a consultant recommend setting this up?

Options:

A.

Create a custom layout template in Marketing Cloud Account Engagement that contains form elements. Create a landing page using that template.

B.

Create a landing page using the enhanced landing page experience. Use the Marketing Cloud Account Engagement Form component to add a Marketing Cloud Account Engagement form to track submissions.

C.

Create a landing page using the enhanced landing page experience. Use the HTML component to iframe in a Marketing Cloud Account Engagement form to track submissions.

D.

Create both a landing page and form using the enhanced landing page experience.

Question 51

LenoxSoft has purchased a list of prospects and wants to send emails to those prospects in Marketing Cloud Account Engagement immediately. What is the correct way to handle this?

Options:

A.

Recommend that it is okay to send to purchased lists in Marketing Cloud Account Engagement.

B.

Have LenoxSoft split their purchased list into multiple sends so as to not affect the IP's reputation.

C.

Run a permissions pass on the purchased lists to get permission quickly before sending them a marketing email.

D.

Recommend that they must receive explicit permission from those prospects on the purchased list before they can upload that prospect list into Marketing Cloud Account Engagement.

Question 52

"LenoxSoft is migrating prospect records from an external system into Marketing Cloud Account Engagement. In this external system, each prospect has 50 custom fields.

They are trying to decide which fields to recreate in Marketing Cloud Account Engagement before importing in the records.

What are two ways they should decide which fields to recreate in Marketing Cloud Account Engagement?

Choose 2 answers

Options:

A.

Filter existing prospect records to see which custom fields have the most data.

B.

Review existing forms and landing pages to understand what data needs to be collected.

C.

Ask their accounting team to review and select the five most helpful fields.

D.

Pull a report of the data they intend to use for segmentation purposes.

Question 53

LenoxSoft has a requirement to provide visitors to their website a consistent transition between their own hosted, branded web assets and LenoxSoft Marketing Cloud Account Engagement forms and assets.

What should be implemented to meet this requirement?

Options:

A.

IP allowlist

B.

Tracker domain

C.

Custom redirects

D.

Page actions

Question 54

LenoxSoft wants Co ensure they're not over-emailing their target audience on specific email send actions in an Engagement Studio program.

What is the best way to help their marketing team achieve this goal?

Options:

A.

Automatically remove prospects from the program when an email reply trigger is met.

B.

Increase the wait time on the Email send action steps.

C.

Set the Engagement Studio program to repeat every 10 days.

D.

A Leverage Einstein Engagement Frquency in a rule step before the Email send action steps.

Question 55

While reviewing the Velocity section of the Pipeline Report in the B2B Marketing Analytics App, a Marketing Cloud Account Engagement administrator notices that it is taking prospects an average of 30 days to get from the Visitor stage to the Prospect stage. The admin wants to decrease this to 15 days.

What next steps should decrease the transition time?

Options:

A.

Offer more conversion points for visitors such as Marketing Cloud Account Engagement forms and landing pages.

B.

Refine scoring and grading models to only give the Sales team the most qualified leads.

C.

Improve lead qualification efficiency by using automation rules to pass leads over to Sales.

D.

Create lead nurturing programs to help the Sales team nurture leads until their deals close.

Question 56

Which two actions could a user take when importing prospects into Marketing Cloud Account Engagement?

Choose 2 answers

Options:

A.

Assign prospects to an existing user

B.

Create new custom fields and populate field values

C.

Permanently delete prospects

D.

Undelete matching prospects from the Recycle Bin

Question 57

How can an interested lead that comes to Lenoxsoft's website and fills out the Contact Us form receive a follow-up email each time he or she submits?

Options:

A.

Send using the form's completion actions.

B.

Send using an automation rule

C.

Use a dynamic list to use as a recipient list on an email send.

D.

Send using a segmentation rule.

Question 58

which two considerations should be made when implementing an account-based marketing strategy?

Choose 2 answers

Options:

A.

Account-based marketing completely replaces broad-based marketing.

B.

Account-based marketing is only a good fit for certain industries.

C.

Account-based marketing can be implemented in stages.

D.

Account-based marketing personalizes experiences for prospects.

Question 59

LenoxSoft is migrating prospects from an external email vendor Into Marketing Cloud Account Engagement. They have record of which prospects have hard bounced within the last 6 months.

What should they do after importing the bounced prospects into Marketing Cloud Account Engagement in order to maintain their data integrity, but still be able to track the prospects?

Options:

A.

Ensure the Do Not Email field on the prospects is selected.

B.

Add the prospects to a "Bounced Prospects" list for suppression.

C.

Send the prospects an email to see if their email addresses are valid.

D.

Delete the prospects so they can't be emailed through Marketing Cloud Account Engagement.

Question 60

Options:

A.

Repeat Rule

B.

Automation Criteria

C.

Repeat Settings

D.

Loop Settings

Question 61

LenoxSoft asks their Marketing Cloud Account Engagement administrator to assist in routing all qualified leads so leads can be reviewed first, then assigned to individual sales reps. Their marketing team uses a combination of criteria to qualify leads before they become qualified.

What should be configured to assign qualified leads as requested?

Options:

A.

Create an automation rule to assign to a lead queue when the qualification criteria is met.

B.

Create a completion action to assign to a group when the prospect reaches a score of 100.

C.

Create an automation rule to assign to a group when the qualification criteria is met.

D.

Create a completion action to assign to a lead queue when a high-value form is submitted.

Question 62

LenoxSoft using Marketing Cloud Account Engagement Pro is rolling out a new lead generation campaign where prospects register for a trade show on a Marketing Cloud Account Engagement-hosted landing page. The consultant suggests creating two

versions of the landing page and using a multivariate test, but LenoxSoft is unfamiliar with the feature. What is the primary benefits of using a multivariate test in this campaign?

Options:

A.

Marketing Cloud Account Engagement will automatically send underperforming landing page to recycle bin

B.

Marketing Cloud Account Engagement will automatically populate personalized information of each unique prospect.

C.

Marketing Cloud Account Engagement will give you content ideas for each landing page.

D.

Marketing Cloud Account Engagement will determine which version of the landing page generated most conversions

Question 63

LenoxSoft has two business units (BUs): one that operates in France and another that operates in the United States. Salesforce users speak the language that aligns to their BU, and have Salesforce user profiles specific to their respective BU (ex. "France Marketer").

What steps should the Marketing Cloud Account Engagement administrator take to align the Marketing Cloud Account Engagement user interface with the Salesforce user interface?

Options:

A.

Create Marketing Cloud Account Engagement users by importing them into Marketing Cloud Account Engagement with their language preferences included in the CSV import file.

B.

Create Marketing Cloud Account Engagement users manually and allow each user's language to be inherited from the BU's language preference in Account Settings.

C.

Create Marketing Cloud Account Engagement users manually and set each user's language preference based on the BU and language they speak.

D.

Create Marketing Cloud Account Engagement users through Salesforce User Sync in each BU and allow the user's language to be inherited from Salesforce.

Question 64

LenoxSoft has a Marketing Cloud Account Engagement form on their website that adds prospects to their monthly newsletter list upon completion. Recently, they have noticed some of the prospects on this list have invalid email addresses.

What method should be used to only add valid email addresses to their list moving forward?

Options:

A.

Send an autoresponder to prospects who complete the form with a link to click to confirm opt-in status.

B.

Allow the assigned sales rep to call prospects upon form submission to confirm their email address.

C.

Edit the completion action on the form to only add to the list if the email address is valid.

D.

Use the list to send a permission pass email and remove all hard bounces.

Question 65

LenoxSoft is setting up a brand new Marketing Cloud Account Engagement business unit. They have identified a set of five users in Salesforce who will need to have Administrator roles in Marketing Cloud Account Engagement.

What should they do to provide these users access to Marketing Cloud Account Engagement?

Options:

A.

Change each user's profile in Salesforce to the System Administrator role, which will create them as Administrator users in Marketing Cloud Account Engagement.

B.

Provide each user with a unique activation link to create their own Administrator user records in Marketing Cloud Account Engagement.

C.

Import the users into Marketing Cloud Account Engagement and select the Administrator role on their Marketing Cloud Account Engagement user records.

D.

Add users to the Marketing Users group from Marketing Setup in Salesforce and map their user profiles to the Administrator roles.

Question 66

"If an organization has several Marketing Cloud Account Engagement users who require direct login access to pi.Marketing Cloud Account Engagement.com, what should be done before enabling user sync?

Options:

A.

Create a custom user role for Marketing Cloud Account Engagement Only users in Marketing Cloud Account Engagement.

B.

Make sure the CRM username field on user records are empty.

C.

Set the users as Marketing user roles in Marketing Cloud Account Engagement before enabling user sync.

D.

Delete and recreate the specific users after enabling user sync.

Question 67

Select available Social Media Connectors

Options:

A.

Twitter

B.

Facebook

C.

CD Linkedln

D.

AddThis

E.

FullContact

Question 68

Monthly cost of Salesforce Engage is

Options:

A.

50$

B.

100$

C.

It's always free

D.

15$

Question 69

LenoxSoft has a large database of leads and contacts in Salesforce. These leads and contacts contain information stored in custom fields. They have not imported these leads or contacts into Marketing Cloud Account Engagement or set up any custom fields in Marketing Cloud Account Engagement.

What should their first step in Marketing Cloud Account Engagement?

Options:

A.

Import .CSV file containing custom field data into Marketing Cloud Account Engagement.

B.

Manually create and map custom fields in Marketing Cloud Account Engagement.

C.

Import leads and contacts from Salesforce into Marketing Cloud Account Engagement.

D.

Enable custom field creation via the Salesforce Connector.

Question 70

"The LenoxSoft sales leadership has just implemented queues in Salesforce and wants to make sure their new leads coming from marketing nurtures are allocated fairly.

What should the Marketing Cloud Account Engagement administrator do to make sure new leads from nurture programs are properly routed in Salesforce?

Options:

A.

Configure users > set up a round robin > have nurture programs assign prospects to the round robin

B.

Configure users > set up a user group > have nurture programs assign prospects to the user group

C.

Configure users > set up a queue > have nurture programs assign prospects to the queue

D.

Configure users > set up a custom role > have nurture programs assign prospects to users with the custom role

Question 71

LenoxSoft has found that the conversion rates on their paid search ads that direct to the home page on the LenoxSoft website are surprisingly low.

What should be recommended to increase the conversion rates on the paid search ads?

Options:

A.

Develop custom redirects in Marketing Cloud Account Engagement to use on the paid search ads.

B.

Create new content for the paid search ads that direct to the home page.

C.

Place additional navigation on the LenoxSoft home page.

D.

Direct traffic from the ad to a Marketing Cloud Account Engagement landing page instead of the home page.

Question 72

When connecting Marketing Cloud Account Engagement for the first time to Salesforce, what is required before records will begin syncing?

Options:

A.

Salesforce B2B Integration user must be created.

B.

User sync must be enabled in Marketing Cloud Account Engagement.

C.

The Salesforce connector must be unpaused.

D.

Salesforce fields must be synced to Marketing Cloud Account Engagement fields.

Question 73

LenoxSoft product is setup on an annual renewal. The marketing team is having issues to send emails out to their prospects when its time to renew on the annual product. On top of it sales is complaining they have no insights when an annual renewal email was sent. LenoxSoft uses a custom field of "Contract" with a value of "Renewed" for prospects who have already renewed their product subscription or its "blank" if they have yet to renew. LenoxSoft wants to automate this process with an engagement studio that can do the following: * Adds/Removes prospects to the engagement studio based on renewal status * Sends a series of emails to renew their subscription * Gives sales continuous insights to prospect engagement Based on the above criteria what would you recommend to LenoxSoft?

LenoxSoft product is setup on an annual renewal. The marketing team is having issues to send emails out to their prospects when its time to renew on the annual product. On top of it sales is complaining they have no insights when an annual renewal email was sent. LenoxSoft uses a custom field of "Contract" with a value of "Renewed" for prospects who have already renewed their product subscription or its "blank" if they have yet to renew. LenoxSoft wants to automate this process with an engagement studio that can do the following: * Adds/Removes prospects to the engagement studio based on renewal status * Sends a series of emails to renew their subscription * Gives sales continuous insights to prospect engagement Based on the above criteria what would you recommend to LenoxSoft?

Options:

A.

Build automation rules add criteria as Contact as blank add action as notify assigned user

B.

Build dynamic list add criteria as Contact as "Renewed" add action as notify assigned user

C.

Build dynamic list add criteria as Contact as blank add action as notify assigned user

D.

Build automation rules add criteria as Contact as "Renewed" add action as notify assigned user

Question 74

During the kickoff call, the LenoxSoft Marketing Manager expressed an immediate need to re-engage with older leads that went cold. Given this requirement, which Marketing Cloud Account Engagement features are the minimum requirement for a successful Engagement Program?

Options:

A.

Email Authentication > Salesforce Connector > Email templates > Users > Engagement program

B.

CNAME > Salesforce connector > Email Templates > Lists > Engagement program

C.

CNAME > Email Authentication > Email templates > Lists > Engagement program

D.

Tracking Code > CNAME > Email Templates > Dynamic Lists > Engagement program

Question 75

Which are true about Engagement Program

Options:

A.

If a prospect is removed from a list that a program uses, that prospect stops moving through the program

B.

If you remove a prospect from a program's recipient list, and then add the prospect back later, they start where they left off in the program

C.

If a prospect opts out of a list used for a program, they still move through the program, but don't receive program emails

D.

When no new prospects are added to or processed in a program for 30 days, it becomes inactive

E.

When merged prospects are members of the same engagement program, it's possible for one to skip steps or move through the same step twice. The new master prospect restarts a program from the step that any of its merged prospects touched most recently

F.

A single rule step can evaluate up to five conditions

G.

When no new prospects are added to or processed in a program for 365 days, it becomes inactive

Question 76

The LenoxSoft sales and marketing teams are looking for more insights into which leads are most likely to buy based off of their engagements.

What feature should be recommended?

Options:

A.

Marketing Cloud Account Engagement Grade field

B.

Einstein Behavior Score

C.

Einstein Lead Score

D.

Marketing Cloud Account Engagement Score field

Question 77

"LenoxSoft's marketing team wants to track which of their white papers converts the most net new leads so they can write more like it.

What actions should be taken to ensure they can report on the statistics in Salesforce?

Options:

A.

Enable connected campaigns and campaign member sync > add files to Marketing Cloud Account Engagement with completion action: assign to user

B.

Add custom redirects for each white paper > add completion actions: add to Salesforce campaign and assign to user

C.

Upload files to Marketing Cloud Account Engagement > create an engagement program with actions: add to Salesforce campaign and assign to user

D.

Create a form to gate each white paper > add completion actions: add to Salesforce campaign and assign to user

Question 78

Select available Webinar Connectors

Options:

A.

Webex

B.

WebinarJam

C.

ReadyTalk

D.

GoToWebinar

E.

Demio

F.

ClickMeeting

Question 79

How should the system administrator configure the account to provide specific users the ability to easily navigate across business units (BUs) to access assets in both regions?

Options:

A.

Create each user in both BUs > Map the same CRM username > Guide those users to find assets by navigating across BUs using the business unit switcher in the Marketing Cloud Account Engagement Classic App

B.

Create each user in a single BU > Create an asset with the exact same name in each BU > Ensure the users have access to one of the assets that share names across BUs

C.

Create each user in both BUs > Map the same CRM username > Guide those users to find assets by

navigating across BUs using the business unit switcher in the Marketing Cloud Account Engagement Lightning App

D.

Create each user in a single BU > Create a folder with the exact same name > Associate assets that are needed across regions to the folders that share names across BUs

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