Salesforce Real Dumps Practice Exam Questions by Dumpswarp

Salesforce Certified Community Cloud Consultant (WI25) Questions and Answers

Question 1

Universal Containers builds a Customer Community on the Customer Service Template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a "My Cases" list view. How should a Salesforce Admin set the record list component properties?

Options:

Use the Case object with full layout, return five records, and use the "My Cases" list view.

Use the Case object, return five records, use the "My Cases" list view, and disable public access.

Use the "My Cases' list view with compact layout, return five records, and disable public access.

Use the Case object with compact layout, retum five records, and use the •My Cases" list view.

Question 2

Salesforcereleases an enhanced feed publisher component in the latest release of the Napili template. Universal Containers org is now on the latest version, but the collaboration component is NOT available in the Napili template. What should the Salesforce Admin doto resolve this issue?

Options:

Refresh the Salesforce component list In Community Builder

Upgrade the template to like latest version

Enable Chatter for the one

Un publish and republish the Napili template

Question 3

Universal Containers adds e -commerce capability to its Communitybuilt on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

Options:

Create an object page associated to the Shipment object

Create a standard page associated to the Shipment object

Clone an object page and associate it to the Shipment object

Clone a standard page and associate it he Shipment object

Question 4

It's been a long and exciting week of developing your new Customer Community, so exciting in fact you just removed the Administrator profile from the Selected Community Profiles and can no longer access the Community.What should you do next?

Options:

Create a case with Salesforce support

Disable the community and reactivate it as this automatically adds the Administrator Profile

Perform Community Membership updates using the API

Go into Setup >> Community Settings and Select >> Apply default access settings

Question 5

Universal Containers needs to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page. What should be the first step to add this page to the site?

Select one or more of the following:

Options:

Create an object page

Clone a standard page

Clone an object page

Create a standard page

Question 6

Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers

Options:

Select a Customer user record and select the Login option.

Choose Login to the Community as a user from the contact record in Salesforce.

Select the Community from the App Launcher as an internal user.

Preview the Community as a specific Community user in the preview mode of the Community builder.

Question 7

Universal Containers needs their channel partners to collaborate on opportunities within their new partner Community based on the Napili template. What is the recommended way to accomplish this task?

Options:

Create a page layout for leads and assign it to those profiles that have access to the Community

Create a Detail page for invoices and add the page as a Navigation Menu item

Add Opportunities as a Salesforce Object in the Navigation Menu

Create a Visualforce page for Opportunities and add the page as a Navigation Menu item

Question 8

Universal Containers is launching a Community with the followingrequirements:

- Branding requirement is limited to logo and font.

- Configurable Navigation with the option to navigate to custom objects and records.

- Access to articles is limited per Date Category Visibility.

Which template should the Salesforce Admin use to build this Community that will natively support these capabilities?

Options:

Kokua

Koa

Customer Service (Napili)

Aloha

Question 9

A Salesforce Admin is launching a newCommunity in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits. Which three actions should the Salesforce Admin take before the Community launches? Choose 3 answers

Options:

Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules

Performance test the Community with a large number of members with increased activity

Test the Community for member activity, including cases and articles

Formalize the member registration process, including automating the account assignment or person account creation

Make sure customers are NOT members of other Salesforce Communities

Question 10

Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices. TheSalesforce Admin has validated the following on the Community user profile: • Users Profile has Read Access on the Invoice Object • Users Profile has a tab visible for Invoice Object. What should the Salesforce Admin do to troubleshoot this issue?

Options:

Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and 'Object Type: Invoices.'

Verify that the Navigation Menu in Community Management has 'Type: Salesforce Object' and 'Object Type: Invoices.'

Verify that the Invoices tab is under the Selected tab in Community Management

Verify that the Invoices tab is under the Selected tab in Community Settings Setup

Question 11

What are the two types of Sharing Models availableonce you have established a Community?

Options:

Community Sharing Model & Portal Sharing Model

Company Sharing Model & Community Sharing Model

Internal Sharing Model & External Sharing Model

Internal Sharing Model & Portal Sharing Model

Partner Sharing Model & Customer Sharing Model

Question 12

Your company wish to use their own URL for their community to maximize the brand impact to customers. How would you achieve this?

Options:

My Salesforce1

My Domain

Salesforce1

Custom URLs

Community Domains

Question 13

Universal Containers built a Customer Community on the Customer Service (Napili) Template. They want the global search box to return 10 results instead of 5.

Where should the Salesforce Admin set the number of search results to 10?

Options:

In the Community Management search page.

In the Community Builder site global settings page.

In the Community Management preferences page.

In the Community Builder global search component properties.

Question 14

Your team has drafted and published Knowledge Articles for the Customer Community butthey are not visible to external users. What is one reason why this may be the case?

Options:

Knowledge Articles for Communities is not enabled

View Knowledge Articles has not been checked on the Community Profile

Knowledge Articles for Customers is not enabled

Customer sharing has not been checked on the Knowledge Article

The Articles are being viewed on unsupported mobile devices

Question 15

Regional Containers have asked you for help in setting up their Custom Domain for their Customer Community so that the community URL looks like it is hosted on the company website. Why type of record will you need to add to the DNS in order to achieve this?

Options:

MX Record

TXT Record

NS Record

CName Record

AAAA Record

Question 16

Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records. What is the most efficient way for the Salesforce Admin to fulfil this requirement?

Options:

Provide Super User Access to Partner Sales Reps

Set the number of partner roles to two

Create a criteria-based Sharing Rule

Enable the Partner Sales Manager as Super Admin

Question 17

Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers

Options:

Create a custom Lightning component for Reputation and add it to the homepage

Configure Reputation points and levels in the Community Management console

Enable Reputation in the Community

Add the Reputation Leaderboard component to a page in the Community

Add a Visualforce Reputation Leaderboard component

Question 18

You have been asked to create a Community leveraging Out-of-the-box login, logout, self-registration, and error pages. Would you recommend the use of Community Builder or Force.com site?

Options:

Community Builder but only with the Napili or Koatemplate

Force.com Sites

It doesn't matter, both will work

Community Builder

Neither, only Customer and Partner Portals currently support error pages

Question 19

How should a Salesforce Admin fulfil this requirement? Universal Containers needs to enable public access to Community content.

Options:

Update the setting to allow access without login in Community Settings.

Update preferences to allow access without login in Community Management.

Update all pages to allow Public Visibility in Site.com Studio.

Update the setting to Public Visibility to all Community pages in Setup.

Question 20

Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.

In which two ways should this be set up? Choose 2 answers.

Options:

In the Community Workspaces, target all Recommendations to a new Audience Type.

In Community Builder, add the Featured Recommendations Component to the page.

In the Community Workspaces, create the Recommendation.

In the Community Workspaces, add a new Custom Recommendations Channel.

In Community Builder, add theRecommendations Component to the page.

Question 21

Universal Containers has built Visualforce pages for the bid process with integration to their on-premise system, and they use these pages internally. Universal Containers wants to launch a Community and reuse these pages for their contractors and vendors.

Community members should be able to:

- Search and find articles on standard operating procedures.

- Submit invoices and receive status updates.

- Submit bids and receive updates.

How should the Salesforce Admin build this Community?

Options:

Build a community in the external website and integrate with Salesforce for bid processes and other information.

Provide access to the internal Salesforce org and limit access by profiles.

Select the Site.com Template with the Navigation menu for invoices andbid processes.

Use the Salesforce Tabs + Visualforce template and add the tabs for different requirements.

Question 22

Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records. Which three actions should the Community Cloud consultant takes to solve this issue?

Choose 3 answers

Select oneor more of the following:

Options:

Add an HTML component with the link to the Store Locations Community page

Define the Store Locations object in the Global Search Results component

Add the Store Locations object pages to the Community navigation

Associate a tab to the Store Locations object

Enable read access on the user profile to the Store Locations object

Question 23

Universal Containers wants to create a Customer Community venue product line with the following requirements:

- Use the customer service template

- Track Community members' login countries

- Display SharePoint documents for the customer

- Display productdocumentation from Adobe Experience Manager

Which three integrations what do Community Cloud consultant need to configure to meet these requirements?

Choose 3 answers

Select one or more of the following:

Options:

SharePoint Web Services

Files Connect

CMSConnect

Google Analytics

Salesforce Knowledge

Question 24

Universal Containers needs to match the color scheme of their Customer Service Template-based Community withUniversal Containers' branding colors.

What is the most efficient way to accomplish this task7

Options:

Download HTML/CSS from the company's website and upload it inside the Experience Builder.

Get HEX codes for branding colors from the company's website andmanually add them inside the Branding Editor.

Select an available color scheme inside the Branding Editor that most closely matches the company's branding colors.

Upload the company logo to generate a color palette that matches the company's brandingcolor.

Question 25

Universal Containers builds their customerCommunity on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?

Options:

From the All Communities setup page

From the Community Workspaces

From the Community site

From the Community Builder

Question 26

Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to login to the new Community. UC wants the link to last longer than seven days. How can aCommunity Cloud consultant change the validity period of the link to meet this requirement?

Select one or more of the following:

Options:

Create a custom login flow that modifies the setting

Edit the setting in the welcome email template

Configure OutlookExchange server settings

Change the link validity period setting on the Community settings page

Question 27

Universal Containers has the following requirements: • Enable VIP community access once a customer has reached $1 million in revenue. • Maintain customer revenue in Salesforce. • All customers must have accessto the general customer community. • VIP customers must have access to VIP information in the community. • The number of profiles in Salesforce must be limited. How should the Salesforce Admin provide VIP users access to the VIP information?

Options:

Create a profile that has permissions to the VIP information and assign it to the VIP community users

Create a permission set that has permissions to the VIP information and add it to VIP customers

Create a sharing set that allows VIP customers to access VIP information

Create a sharing rule that allows VIP customers to access VIP information

Question 28

The Universal Containers research lab is publishing its latest research into knowledge articles assignedto the data category "Container Best Practices." The community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques." How should the administrator ensure this happens?

Select one or more of the following:

Options:

Create a "Tips and Techniques" knowledge category and ask the lab to reassign their articles

Create a workflow rule that assigns the "Tips and Techniques" topic to all knowledge of articles in that category

Ask the lab to assign this topic to all articles as part of their quality control process before publishing

Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic

Question 29

What should the Consultant consider to meet the business requirements?

Options:

High Volume portals are designed for complex use cases that require customization.

Customer Community Plus license supports up to 10 custom objects per user.

Community Cloud supports up to 10 custom objects per Community.

MuleSoft presents custom data from multiple Communicates in a personalized digital experience.

Question 30

The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.

How should the Salesforce Administrator accomplish this?

Select one or more of the following:

Options:

Merge similar Topics in Content Management Workspace

B . Keep existing Topics and reassign Articles to newly created Topics

Delete existing Topics and assign Articles to newly created Topics

Mark old Topics as Inactive and assign Articles to the new Active Topics

Question 31

Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?

Select one or more of the following:

Options:

Files connect

External services

File sync

Chatter and files

Question 32

Universal Containers(UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register.

How should a Community Cloud consultant accomplish this task?

Select one ormore of the following:

Options:

Use data loader to export contacts and insert as Community users

Use the Data Import Wizard to create users from contacts

Enable Person Accounts and set the accounts as Community users

Use the Salesforce Community user API to create users from contacts

Question 33

Universal Containers (UC) wants to collaborate with key members of their strategic Partners on deals and marketing initiatives. Sensitive information needs to be shared with confidence, and major opportunities must be tracked. No other Partners can have visibility to this collaboration. Different UC employees have access to different collaboration efforts.

How should the Administrator meet these requirements?

Select one or more of the following:

Options:

Set up Unlisted Chatter groups and make the UC account manager the owner

Set up Private Chatter groups and make the UC account manager the owner

Build a custom Lightning Component and enable the sharing attribute

Configure a Collaboration object with manual sharing

Question 34

Universal Containers need to create a Support Community with the following requirements: - Customer and partner users will bemembers of this community and use the customer community and partner community license, respectively - A customer user should be able to see all cases opened for their account, including cases are opened by their colleagues - Customer users must be able to collaborate with all Community users What two things should a Salesforce Admin do to accomplish this? Choose 2 answers

Options:

Set up delegated admin access for customer users

Enable super user access for customer users

Select the community user visibility checkbox

Create a sharing set on the case object

Question 35

Universal Containers uses discussions to engage with its customers and wants to pin posts to the top of the thread when a solution to question is provided. Which three options will allow Universal Containers to meet its requirements?

Choose 3 answers

Options:

Any community member can pin a post to the top of the feed

The person who posted the question can select the best answer

The person who answered the question can select the best answer

An authorised user can pin a post to the top ofthe feed

The community moderator can select the best answer

Question 36

A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their customer Community. There are 18 separate keyword criteria for this community. How many rulesare required to accommodate all of the criteria?

Options:

Question 37

Universal Containers is planning to launch a Community thatneeds to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers

Select one or more of the following:

Options:

Salesforce Essentials and Customer Community

Enterprise Edition and Customer Community Plus

Professional Edition and Customer Community Plus

Unlimited Edition and Customer Community

Enterprise Edition and Customer Community

Question 38

Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?

Options:

Consolidate work into WordPress and use CMS Connect in the Community

Use the native Content Transformation tool to convert the resources into Knowledge articles

Create Knowledge articles that link to the relevant documents in both systems

Use CMS Connect to bring both sets of resources into the Community

Question 39

Universal Containers builds a Community on the Customer Service (Napili) Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.

What is the fastest way for the Salesforce Admin to do this in Community Builder?

Options:

Edit the object page, add the components, and publish.

Create an object page, add the components, and publish.

Install the collaboration Lightning app, add the app components to the page, and publish.

Add a page variation, add the components, set the page as active, and publish.

Question 40

Universal containers (UC) wants to make sure its brand is applied to theChatter notification emails sent to users from the Community. Which three aspects can UC customise on these types of emails? Choose 3 answers

Select one or more of the following:

Options:

Sender's email address

Logo

Email format

Fonts

Footer text

Question 41

A coffee company is launching a public brand worldwide. Consumers need to see all relevant information about the brand in one place. Brand advisors can also submit applications to become partners. How should the coffee companies administrator meet these requirements?

Select one or more of the following:

Options:

Create a Private Community and let brand advisors and consumers register themselves

Create a Public Community for consumers and brand advisors

Create a Public Community and let brand advisors and consumers register themselves

Create a Public Community for consumers and a separate Private Community for brand advisors

Question 42

A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community.

What three things should the Salesforce Admin do to brand this Community using Community Builder?

Choose 3 answers.

Options:

Choose colors for the text and border elements.

Upload the Universal Containers logo image to create a custom color palette.

Apply a color scheme that is appropriate for the template all at once with the color palette.

Submit a URL reference of a site where the color palette will be matchedautomatically.

Adjust the color palette from the Salesforce1 mobile app.

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