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Salesforce Salesforce-Associate Dumps

Salesforce Certified Associate Exam (WI25) Questions and Answers

Question 1

A Salesforce associate has been tasked with creating new fields on the Contact object and determining what type of field be used for each one.

Where should the associate go to understand the differences between the data types?

Options:

A.

Salesforce Help

B.

Customer Support

C.

App Launch

Question 2

Get Cloudy Consulting is rolling out Salesforce to its organization. New users may have different access requirements base on department.

What should be recommended to allow new users the correct access based on their department’s requirements?

Options:

A.

Role Hierarchy

B.

Individual profiles

C.

Permission sets

Question 3

How can a user see only contacts from a specific city on the 'New This Week" list view without changing what other users see?

Options:

A.

Change the permissions so they can only see records from the specific city.

B.

Clone the list view with a new name, and filter by the specific c

C.

Build a private report for contacts that is filtered by the specific city.

Question 4

A Salesforce associate tries to create a new user in a sandbox using Astro©getdoudy.org as the username and it fails.

What is the problem with creating the Astro3getcloudy.org' username?

Options:

A.

Salesforce usernames must include the user s full name and be formatted like an email address.

B.

Salesforce usernames must be unique across all Salesforce orgs and that one is already in use.

C.

Salesforce usernames must be formatted like an email address with.com at the end.

Question 5

Get Cloudy Consulting is rolling out Salesforce to its organization.

What should be used to allow additional field-level access to individual employees based on the their job duties?

Options:

A.

Individual profiles

B.

Permission sets

C.

Role Hierarchy

Question 6

Where should field dependencies for an object be reviewed?

Options:

A.

Object Manager

B.

Profiles

C.

App Builder

Question 7

A salesforce associate at Get cloudy Consulting is configuring object access. The requirements are:

Sales Manager must have the same access to Opportunities.

Marketing managers must have the same access to Campaigns.

What is the recommend approach to configuring their access?

Options:

A.

Sharing Sets and Manual Sharing

B.

Validation and Assignment Rules

C.

Profiles and Permission Sets

Question 8

Get Cloudy Consulting (GCC) has recently been onboarded as a Salesforce customer. GCC wants to enroll its in-house IT administration team in a Salesforce instructor-led training workshop.

Which resource provides virtual and in-person learning that should help the team accelerate their Salesforce knowledge?

Options:

A.

Trailhead Community

B.

Salesforce Help

C.

Trailhead Academy

Question 9

A VP of sales is requesting an easy-to-understand visual representation of accounts and opportunities that have been worked on by the sales agents in the current quarter in order to identify trends, sort data, and measure the impact of their activities.

What is recommended to meet these requirements?

Options:

A.

Create a list views.

B.

Create a dashboard.

C.

Create a custom tab.

Question 10

A nonprofit organization wants to help ensure residents in their area receive health checkups. The nonprofit also wants to ensure resident tracking history and all data are stored in a way that complies with local privacy laws.

Which Salesforce cloud solution should help meet these needs?

Options:

A.

Health Cloud

B.

Service Cloud

C.

Nonprofit Cloud

Question 11

A Salesforce user at Get Cloudy Consulting informs the company's Salesforce associate they have moved to another department in the organization and no longer need access to Salesforce.

How should the associate change the user's access?

Options:

A.

Delete the user to free up the Salesforce license.

B.

Do nothing; the user may need to access Salesforce in the future.

C.

Deactivate the user to free up the Salesforce license.

Question 12

Which action(s) must be taken for Salesforce updates?

Options:

A.

Updates are automatic; nothing needs to be downloaded or installed.

B.

Updates require purchasing an updated license.

C.

Updates need to be downloaded with each release

Question 13

To which Team should a Salesforce associate be added to gain access to an Account and its related opportunities?

Options:

A.

Opportunity Team

B.

Lead Team

C.

Account Team

Question 14

Where can a new user set up an email signature in Salesforce?

Options:

A.

Personal Settings

B.

User Profile

C.

Email Setup

Question 15

What type of relationship do Account and Contact objects have?

Options:

A.

Lookup

B.

Self

C.

Master-detail

Question 16

A salesforce associate at get Cloudy Consulting has been asked to analyze Service Cloud data to determine how many individuals have called in to the support center.

Which relationship on Case should the associate use?

Options:

A.

Owner

B.

Account

C.

Contact

Question 17

Get Cloudy Consulting (GCC) wants to migrate to Salesforce as its business continues to grow. GCC's needs include:

Communicating available products and services to its prospective customers

Improving its sales pipeline forecast and management quarterly revenue goals

Offering support to customers through its website, consider for implementation?

Options:

A.

Service, Experience, and Marketing

B.

Commerce, Service, and Marketing

C.

Sales, Service, and Marketing

Question 18

Get Cloudy Consulting (GCC) wants to simplify its sales teams Account Record page with the following recommendations:

• Adding tabs

• Hiding components

• Making fields conditionally visible

Where should GCC's Salesforce associate go to draft these changes for review?

Options:

A.

Lightning App Builder

B.

Record Types

C.

Page Layouts

Question 19

Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and WhatsApp.

Which Salesforce product should meet this need?

Options:

A.

Service Cloud

B.

Experience Cloud

C.

Sales Cloud

Question 20

What should be considered before changing the field type of a custom field?

Options:

A.

The field is a required field that cannot be changed.

B.

The field type can be changed for all custom field.

C.

There is possible data loss when changing the field type.

Question 21

A Salesforce associate at Get Cloudy Consulting is working with a user to view multiple records and their related records on the same screen. Currently, the user uses multiple browser tabs.

Which app should the associate recommend for the user to view multiple records and their related records on one screen?

Options:

A.

Salesforce Lightning Page

B.

Salesforce Lightning Console

C.

Salesforce Dashboard

Question 22

Which Salesforce role should help companies increase campaign effectiveness, reengage inactive customers, and grow their customer base?

Options:

A.

Consultant

B.

Marketer

C.

Designer

Question 23

A Salesforce associate at Get Cloudy Consulting is given a list of opportunities to work through. The associate asks for an easier way to change the opportunity stage.

What should be recommended?

Options:

A.

Switch to the Kanban View.

B.

Create multiple list views.

C.

Use a Dynamic Dashboard View.

Question 24

An employee at Get Consulting recently changed their name and received a new username.

Where should these changes be updated?

Options:

A.

Contact Record page

B.

User Record page from Setup

C.

User profile page

Question 25

Get Cloudy Consulting requires a value in the Status field every time a record is created or edited.

What should they do to enforce this?

Options:

A.

Make the field required in Object Manager.

B.

Make the field required with a validation rule.

C.

Make the field required in organization-wide defaults.

Question 26

A salesforce associate wants to retrieve a record for a business but only remembers a portion of the business name.

Using the fewest clicks, how should the associate search the account records for the desired business?

Options:

A.

The global Search box

B.

A list view of all accounts

C.

A report of all accounts

Question 27

Cloud Kicks (CK) became a North American subsidiary of Get Cloudy Consulting (GCC).

What should the Salesforce associate do to show that GCC is part of the CK portfolio when creating the CK Account record?

Options:

A.

View account hierarchy and select Add Child Account.

B.

Select New on the child accounts related list.

C.

Add Get Cloudy Consulting to the Parent Account field

Question 28

A Salesforce associate wants to filter a Lead report by a secondary industry field.

Who would the associate typically work with to get a new field added in their Salesforce org?

Options:

A.

Salesforce Developer

B.

Salesforce Administrator

C.

Salesforce Technical Architect

Question 29

Get Cloudy Consulting wants to confirm the data type of the Account Sources field on Account object. Which editing the Account, the Account Sources field has several predefined values that can be selected.

Which type of field is Account Source?

Options:

A.

Picklist

B.

Formula

C.

Text.Area

Question 30

Get Cloudy Consulting (GCC) wants to build one dashboard for Leads and Opportunities. GCC want the data to be displayed based on the logged-in user’s security setting.

Which type of dashboard should this be?

Options:

A.

Static

B.

Dynamic

C.

Standard

Question 31

A Salesforce associate is asked to share records about a carpool program with users.

Which type of group should the associate create?

Options:

A.

Private Group(s)

B.

Public Group(s)

C.

A Queue

Question 32

What should the account owner at Get Cloudy Consulting use to learn the sum of the amount for each opportunity?

Options:

A.

The Opportunity related list

B.

A custom report type

C.

A Roll-Up Summary field

Question 33

Get Cloudy Consulting currently stores information about is customers and partners in the Account object. There are a few details specific to partners that are not applicable to customers.

What is the recommended way to display only the information application to each group?

Options:

A.

Use Account for customers and create a custom object for partners.

B.

Create record types on Account called Partner and Customer

C.

Create custom object called Partner and Customer

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Total 122 questions