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SAP C_C4H520_02 Dumps

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Total 80 questions

SAP Certified Application Associate - SAP Field Service Management 2005 Questions and Answers

Question 1

As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician’s service call. Which company setting will you activate within the administration module?

Options:

A.

CoresSystems.Mobile.ApprovedEffortsModificationAllowed

B.

CoreSystems.CoresystemsFSM.DL.Notifications.Enabled

C.

CoreSystems.CoresystemsFSM.Mobile.

D.

PushNotifications.ActivityChanges.En

Question 2

Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

Options:

A.

Booking material for a specific service call and defined location

B.

Defining which material the customer needs to purchase before the technician can start the work

C.

Organizing spare parts to be taken to the physical location of the job

D.

Reserving material that has already been used for previous services

Question 3

Which actions are available for a technician within an activity record? Note: There are 3 correct answers to this question.

Options:

A.

Send as E-Mail

B.

Edit Business Partner

C.

Create Effort

D.

Create Equipment

E.

Add Smartform

Question 4

What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are 3 correct answers to this question.

Options:

A.

Ready to Plan

B.

Planned

C.

Technically Complete

D.

Cancelled

E.

Released

Question 5

Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service? Note: There are 3 correct answers to this question.

Options:

A.

Review company certificates.

B.

Approve technician skills.

C.

Review and close assignments.

D.

Accept an assignment.

E.

Register a partner company.

Question 6

Which objects can be synchronized and viewed on the mobile app?

Options:

A.

Project, Skills, Service Call

B.

Activity, Project, Opportunities

C.

Activity, Business Partner, Skills

D.

Activity, Service Call, Quotations

Question 7

After an existing template has been modified and released, what options are given to the user? Note: There are 2 correct answers to this question.

Options:

A.

Delete other versions.

B.

Reactivate other versions.

C.

Deactivate other versions.

D.

Export other versions.

Question 8

Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.

Options:

A.

Can only be defined for mobile screens

B.

Can be used for field validation expressions

C.

Able to display custom translations

D.

Can define color coding

E.

Used to display, hide, sort, and group fields

Question 9

What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability?

Options:

A.

Activity

B.

Assignment

C.

Time slots

D.

Service call

Question 10

What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question.

Options:

A.

Landing page

B.

Menu icons

C.

Portal background image

D.

Main and accent colors

E.

Portal logo

Question 11

How can a developer update a record in SAP Field Service Management through the API?

Options:

A.

Using a REST-based service

B.

Using an RFC-enabled service

C.

Using an OData service

D.

Using a SOAP-based service

Question 12

What are some of the main security characteristics of the SAP Field Service Management mobile app? Note: There are 2 correct answers to this question.

Options:

A.

Advanced perimeter security

B.

SSL-secured communication

C.

Full backup protection of customer data

D.

OAuth token for login-free access

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Total 80 questions