ServiceNow Certified Field Service Management (FSM) Implementation Specialist Questions and Answers
What can be used to send articles, notices, and announcements to relevant customers?
What controls the visibility of the ‘Optimize route’ option in the more actions menu in the agent card on dispatcher workspace?
In the Auto-Assignment Confirmation pop up window, what is the category of a previously assigned task which was unassigned, but, then, could not be assigned to any agent?
Where can dispatchers view the location history of field agents to track and review their activities over a historical period?
A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?
How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?
As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?
What can be used to separate field service management data, processes, and administrative tasks into logical groupings called domains?
As it pertains to dynamic scheduling system properties, what is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?
Enabling the Use dispatch queue option in the field service assignment configuration allows dispatchers to?
In the context of time recording, “Out of office”, “Meeting”, and “Training” are examples of what?
When configuring an appointment booking record producer, what must be enabled in order to display the appointment selection widget on the record producer?
How are dispatch groups that can be selected from work order tasks filtered?
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)
What phase in the baseline ServiceNow field service management process lifecycle immediately precedes the scheduling and dispatch phase?
What is used to estimate distance and time to determine the best route for an agent if Google Maps API is not configured?
Reactive, Planned, and Predictive are examples of what?
What field service model is used for maintenance at regular intervals?
What allows for more accurately tracking agent’s locations through mobile devices?
What feature reorders an agent’s tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?
What is used to categorize different types of work for time reporting?
Which operational role typically creates personal events for an agent's calendar?
Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)
When you book an appointment, the timezone of appointment slots will be displayed based on? (Choose two.)
As it pertains to scheduling, what considers time between tasks, task dependencies, toll roads, and other specified time buffers?
