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ServiceNow CIS-SAM Dumps

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Total 141 questions
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Certified Implementation Specialist - Software Asset Management Professional Exam Questions and Answers

Question 1

Which of the following are valid Remediation Options on the License Workbench after reconciliation has been run? (Choose five.)

Options:

A.

Create Entitlements

B.

Remove Metric Attributes

C.

Purchase Rights

D.

Remove Unallocated Installs

E.

Remove Unlicensed Installs

F.

Create Allocations

G.

Remove Allocation

Question 2

Within the ‘Run Reconciliation’ process, how can the reconciliation be grouped?

Options:

A.

Country, Department, Corporation, Location, Account

B.

Country, Department, Company, Region, Cost Center

C.

Country, Business Unit, Corporation, Location, Account

D.

Country, Business Unit, Company, Region, Cost Center

Question 3

When specified during an entitlement import, which of the following is matched to data in the Content Service Library and used to create a software model automatically?

Options:

A.

Purchage Order (PO)

B.

Software Model

C.

Publisher Part Number (PPN)

D.

Asset Tag

Question 4

By default, which ServiceNow role can only view reconciliation results?

Options:

A.

sam_reconcile_user

B.

sam_user

C.

sam_viewer

D.

sam_cmdb_user

E.

sam_manager

Question 5

For which of the following reasons could an installation be unlicensed at the Product Result level?

Options:

A.

The software installation was not completed correctly due to an incorrect workflow set-up.

B.

Software installation records are not associated with a software discovery model.

C.

The software normalization process has not yet run.

D.

The software discovery model is not mapped to the appropriate software model.

E.

The software installation has not been fully reconciled

Question 6

When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data?

Options:

A.

‘Group by’ or ‘Stacked by’

B.

‘Group by’ and ‘Stacked by’

C.

‘Stacked by’

D.

‘Group by’

Question 7

Blacklisted candidates are.

Options:

A.

Software installations that are not normalized

B.

Unlicensed and unallocated installations

C.

Software installations not allowed in the network environment

D.

Software installations with low usage

Question 8

By default, when is a product result generated for a licensable product after reconciliation?

Options:

A.

Always, even if there are no software models defined for the product

B.

Never

C.

Only when there are software entitlements defined for the product

D.

Whenever there is at least one software model defined for the product

E.

Only when related entitlements have a cost identified

Question 9

Which feature provides detailed, actionable information for software reconciliation?

Options:

A.

License Workbench

B.

License Position Report

C.

Normalization and Content Service dashboard

D.

Normalization Suggestions

E.

Historical Results

Question 10

What is the name of the Scheduled job that runs daily for normalization?

Options:

A.

Create a Software Normalization

B.

Software Installation Normalization

C.

Software Model Cleanup

D.

Discovery Model Normalization

Question 11

Performance Analytics allows users to: (Choose three.)

Options:

A.

Track usage of a particular software.

B.

Assess publisher compliance over a period of time.

C.

Configure software reclamation.

D.

View trends of software license allocations.

Question 12

Which of the following SAM roles has permission to grant a user the script writing capability?

Options:

A.

discover_admin

B.

sam_admin

C.

sam_developer

D.

asset

Question 13

Which catalog provides a collection of models in the environment?

Options:

A.

Service Catalog

B.

Item Catalog

C.

Product Catalog

D.

Vendor Catalog

E.

Model Catalog

Question 14

In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to:

Options:

A.

Update license metrics

B.

Create allocations

C.

Remove unlicensed installations

D.

Remove software products

Question 15

Performance Analytics allows users to do which of the following? (Choose three.)

Options:

A.

Assess publisher compliance over a period of time

B.

View trends of software license allocations

C.

Configure software reclamation

D.

Remediate non-compliance

E.

Track usage of a particular software

Question 16

In order to write to the reconciliation results, a user would need the following role in ServiceNow: sam_reconcile_user

Options:

A.

True

B.

False

Question 17

Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)

Options:

A.

Service Mapping

B.

HP UCMDB

C.

Microsoft SCCM

D.

ServiceNow Discovery

Question 18

Which related list is NOT available from the software model on the License Workbench?

Options:

A.

Unlicensed Subscriptions

B.

Unlicensed Software Products

C.

Removal Candidates

D.

Remediation Options

E.

License Metric Results

Question 19

When importing entitlements, a record generates the error, “Publisher Part Number not found”. However, the record is for an expired entitlement that is no longer needed. Which is the best UI action to select?

Options:

A.

Create Entitlement

B.

Delete

C.

Create Part Number

D.

Reject

Question 20

Which of the following describes Practical Management within the capability blueprint?

Options:

A.

Improve management controls and drive immediate benefits.

B.

Know what you have so you can manage it.

C.

Improve efficiency and effectiveness through integration with other areas, such as request, procurement, and IT Service Management.

D.

Achieve best in-class.

Question 21

For products monitored by System Center Configuration Manager (SCCM), what usage data point(s) are imported for reclamation analysis?

Options:

A.

Number of Times Used

B.

Average Use Time

C.

Last Used and Total Usage Time

D.

Last Used Only

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