ServiceNow Certified System Administrator Questions and Answers
Knowledge articles within a knowledge base are grouped by category.
What are the two aspects to LDAP Integration?
What are the main UI component(s) of the ServiceNow Platform?
Which of the following statement describes the purpose of an Order Guide?
database live at the Data Center.
What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers
Which one of the following statements best describes the purpose of an Update Set?
Where would you go in ServiceNow to order services and products offered by various departments?
Which one of the following statements applies to a set of fields when they are coalesced during an import?
What is a way that you can mark a knowledge article for review?
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
A User is stored in which table?
What displays a set of records from a table?
Which type of tables may be extended by other tables, but do not extend another table?
Tables are made up of which of the following?
Which three Variable Types can be added to a Service Catalog Item?
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
What module in the Service Catalog application does an Administrator access to begin creating a new item?
Which one of these applications is available to all users?
What refers to an application or system that accesses a remote service or another computer system, known as a server?
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
What is generated from the Service Catalog once a user places an order for an item or service?
A REQ number in the Service Catalog represents…
UI Action can prompt that an Incident has been successfully submitted.
Record numbers have to be manually incremented
Reports can be created from which different places in the platform? (Choose two.)
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.
There are _____ common types of Interfaces (Numeric Value)
6: There are six common types of interfaces
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
Which are valid Service Now User Authentication Methods? (Choose three.)
Business Rules are used to enforce mandatory data on a form.
What is a characteristic of importing data into ServiceNow?
Which configuration allows you to use a script to coalesce data in Import Sets?
What are the two pathways to view feedback left on a published article?
Which one of the following statements describes a characteristic of role assignment?
Which one of the following modules can be used to view field settings for a table?
Which of the following statements is true when a new table is created by extending another table?
In what order should filter elements be specified?
What is a Record Producer?
What icon do you use to change the label on a Favorite?
The ServiceNow platform includes which types of interfaces? (Choose three.)
Which of the following are not included in an Update Set, by default? (Choose four.)
Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
What are the three permission requirements that must evaluate to true for an access control rule to apply?
Choose 3 answers
What are three security modules often used by the System Administrator? (Choose three.)
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''
What is used frequently to move customizations from one instance to another?
Which of the following protects applications by identifying and restricting access to available files and data?
Which tool should be used to populate commonly used fields in a form?
What do you activate when you want to add applications or functionality within your development instance?
What do you call any component that needs to be managed in order to deliver services?
Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?
What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?
Which one of the following is NOT a type of Visual Task Board?
When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?
What is the purpose of a Data Policy?
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?
When moving multiple update sets at one time, what might you do to facilitate the move?
When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?
What is the difference between a UI Policy and Data Policy?
What import utility do you use when the field names on the import set match the name of the fields on the Target table?
Which of the following statements describes how data is organized in a table?
What is the purpose of the Event Registry?
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?
What is the difference between a Ul Policy and Data Policy?
What function do you use to add buttons, links, and context menu items on forms and lists?
What are the steps to retrieve an Update Set?
How do you make a list filter available to everyone?
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?
How are local flow variables accessed in the Flow Designer Data panel?
What is a quick way to create a report from a list view?
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
What module enables an administrator to define destinations for imported data on any ServiceNow table?
On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?
On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this element called?
What action will allow you to personalize layouts of columns in a list?
Groups are stored in what table?
On Access Control Definitions, what are ways you can set the permissions on a Table?
Choose 3 answers
You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?
What actions art taken to filter a long list of records to show only those which have “email” Short Description?
For your implementation, the following tables. are extended fram each ofher:
* Incident table is extended from Task table.
* Super Incident table is extended from Incident table,
In this situation, which table(s) are P arent, Child and Base tables?
Choose 5 answers
When adding a related list to a form, you choose the related list from the list callector,
What is an example of a related list you might see on the list collector? Choose 3 answers:
What component causes a flow to run after a record has been created or updated?
A manager is complaining that they can’t get the data they need on a report because the data resides in two different tables. This data is used for many different reports in their department. You have checked to see if dot-walking will meet the requirement, and it is not possible. What else might you try to help this manager?
On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?
How would you describe the relationship between the incident and Task table?
Which element is used to track items not saved with a field, in a record?
Here is an example of the criteria set for a knowledge base:
* Companies: ACME North America
* Department: HR
* Groups: ACME Manager
* Match All: Yes
In this example, what users would have access to this knowledge base?
Which role(s) are required to impersonate a user?
Choose 2 answers
An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the
ServiceNow instance. What issue could explain this?
Choose 2 answers
Which application is used primarily to load data into ServiceNow?
What is the definition of a group?
You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which
workflow would you update to make this change?
On a form header, what icon would you click to access Template features?
User records are stored in which table?
When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?
A department manager asks an analyst to build some reports. Where do you recommend the analyst start?
In what order are Access Controls evaluated?
What are the three key tables in an enterprise CMDB? Choose 3 answers.
What are the three key tables in an enterprise CMDO?
Choose 3 angwers
Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?
When an administrator sets a policy that is applied to all data entered into the Platform (UI, Import Sets, or Web Services), where does this policy run by default?
What is the result of the order in which access controls are evaluated?
What is the best practice related to using the Default Update Set for moving customizations between instances?
You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?
A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?
One related list, which buttons are commonly used for managing the records on the list?
Choose 3 answers
On what part of the ServiceNow instance, would you find the option to Impersonate User?
Which feature can be used to categorize a set of records from a list and make them visible to other users?
What is used to determine user access to knowledge bases or a knowledge article?
What icon do you use to change the boon and color on a Favorite?
A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?
Choose 3 answers
Which component of a table contains a piece of data for one record?
