Avaya IP Office Platform Support Certified Exam Questions and Answers
A customer wants to synchronize all their Outlook contacts into the one-X® Portal personnel directory.
What is the recommended method to achieve this while ensuring data integrity and minimal effort?
Time profiles can be used to automate a customer out-of-hours setting. It is also possible to override these times manually to either deactivate or activate the time profile.
To allow the customer to set or clear the time profile, what can you create?
Which two applications can invoke Secure Digital (SD) card commands?
A customer’s main number is routed to the destination VM: Main in the incoming call route menu.
Where should you now look to see the routing of these calls?
A customer has requested additional IP Office Service User logins. The technician needs to set up these logins in the IP Office Manager.
Where in the IP Office Manager can the technician configure these logins?
A customer has two primary receptionists using SoftConsole, and four back-office employees use SoftConsole on their PCs to cover for the receptionists during breaks or lunch. How many licenses are required to allow this setup to work?
Which IP Office 500 V2 base card provides support for both Analogue and Digital telephony, and also provides the capability to add additional trunk interfaces?
To grant a user access to the SSA tool for advanced system monitoring and troubleshooting, which specific security rights group must the user be a member of?
What are two options to install licenses for an Avaya IP Office™ release 11 system? (Choose two.)
A customer complains about excessive lag between the speaker and listener in the IP Office VoIP system. What should you do to determine the cause of the delay?
Session Border Control is an essential component for QoS, security, and routing for a customer using which two protocols? (Choose two.)
A customer wants all employees to be able to communicate seamlessly with each other and external parties. Some of their employees are often on the road, or off-site.
Which application can you recommend for these users?
Which application can be used to display the configuration size of the Avaya IP Office system?
In an IP500 V2 system that has a combo card, what are the two types of Trunk cards that can be present in the control unit along with the combo card?
What is the maximum number of ISDN PRI trunks that can be configured on an IP500 control unit with 12 DID DS30 modules?
A remote worker using Avaya Windows Communicator visits the office headquarters where IP Office and one-X® Portal are located. Which two technologies can enable the worker to re-register locally? (Select two.)
In which application can Debug level be set to Verbose to generate log files for troubleshooting?
Which three statements are requirements for installing IP Office Server Edition on an Avaya-supplied server? (Select three.)
Fax machines with modems may encounter difficulties with VoIP. Which of the following protocols can be employed to mitigate this issue?
When ISDN/PRI calls are being disconnected, what tool should be utilized to troubleshoot the issue?
A customer wants to ensure seamless communication between their employees and external parties, including those who are off-site. Which application would be the most appropriate for these users, given their needs?
A customer reports a delay of 5 seconds in receiving calls over analog trunks on the target phone. What could be the cause of this problem?
You have changed the default port numbers for UDP, TCP and TLS in the Avaya IP Office™ to support a SIP Remote Worker.
On which two additional items do you need to change the port numbers as well? (Choose two.)
When you erase security settings and set them back to default, which three passwords will you be prompted to change?
Which configuration area must be configured for the Hot Desking user?
Which Avaya IP Office™ 500V2 base module supports both Analogue and Digital telephony?
Which application is recommended for monitoring and displaying available resources on an IP500 V2 system in real-time?
Where can password policies and password complexity requirements be configured for Users?
Which application is utilized for upgrading IP Office Server Edition?
A customer has two main receptionists using SoftConsole, however, two back office workers have the SoftConsole on their PC to take calls and cover for the receptionists when they are away from their desk. During business hours, how many licenses are required for the two SoftConsoles?
To determine whether the call should be routed to office hours or out of office hours actions, which type of action should be added to a Voicemail Pro call flow?
Where is the TCP Streaming Tool located?
A customer wants to enable a secondary dial tone when making outgoing calls for a specific group of users.
Where should this function be enabled?
Without the addition of an external sever, which two applications does the Unified Communication Module (UCM) support? (Choose two.)
A customer has enabled UMS on their VoiceMail Pro server and wants to retrieve voicemail messages using Microsoft Outlook, but they are not using Microsoft Exchange as the message store. Which complex protocol must be configured in Microsoft Outlook to access their messages?
Which two are required for IP Office to support a SIP IP hard telephone with the most advanced features? (Choose two.)
After the first start-up of an IP Office™ system, some default security Rights Groups are available.
Which Rights Group allows access to the diagnostic application that provides real time status, historic utilization, alarm information, and more?
A customer requests to hear a secondary dial-tone when making outgoing calls. Where is this function enabled?
You have purchased a pre-configured Avaya IP Office™ Application Server. The server has both Voicemail Pro and one-X® Portal installed on it.
Which tool could be used to verify if both services are running?
When you connect to the Avaya IP Office™ using System Monitor, the time, date, and IP address of the system you are connected to is displayed.
Which additional key piece of information is displayed?
Where should the firmware files (.bin) for an IP telephone be placed on the system SD card?
If a 4-port expansion card is added to the IP Office 500 V2, what is the maximum number of expansion units that the IP Office can support?
Which three statements about Avaya IP Office™ Server Edition (non-Select) are true? (Choose three.)
A customer wants all users to import their Outlook contacts into their one-X Portal personal directories. What is the recommended way for users to achieve this?
Which Configuration tile within the Configuration Wizard, must be populated first, before any other tiles can be seen?
When backing up the Avaya IP Office™ solution with the Web Manager, and the Voicemail Pro Full Backup set is selected, which statement is true about the Voicemail Pro set that is chosen?
Which method can be used to add new users to a Server Edition in Select mode?
A Server Edition customer has a capacity of registering five consoles simultaneously and wants to increase it to seven. What action should be taken to achieve this?
A customer asks you to create a Hunt group on an existing Avaya IP Office™ 500V2 system for the main incoming number. The group will have four members, and an incoming call will ring for all members at once. They should also get a visual indication that a call is waiting.
Which Ring Mode should be selected?
Which of the following is used to transmit alarm notifications to you?
In an installation of Server Edition, as well as the IP Office, the Voicemail Pro and one-X® Portal are also installed at the same time. Therefore, by default they should both be running.
Which application would NOT be useful to check if they are in fact up and running?
A user from a remote IP Office site contacts you to discuss a voicemail issue. You use the Manager program to check the multi-site IP Office network, but only your local IP Office is displayed. What could be the reason for this issue?
Select the two valid methods for sending voicemails to email using Voicemail Pro:
Where can password rules and complexities be set for Users?
A From the Manager application go to Advanced > Security Settings and open General Settings
B From the User Portal go to settings and change the security settings
C. From the Web Manager, go to Call Management > Security.
D From the Manager application open your system configuration and select a user in the Users section and open the Security tab
When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites to ensure messaging capabilities?
Which of the following statements about Manager used in conjunction with Server Edition is NOT correct?
Which combination of licenses is required for an Avaya Communicator user to enable video conferencing?
